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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 999 reviews
89%
Recommend This Property

Ratings Breakdown

999reviews

  • 5 Stars
    476
  • 4 Stars
    341
  • 3 Stars
    100
  • 2 Stars
    49
  • 1 Stars
    33

Cambridge sights

By

19 October 2017

platinumelite

An excellent placed hotel that offers a very welcoming and comfortable stay.

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Unusual Experience at Exec Room

By

18 October 2017

I've been staying in this Hotel for more than a year and was always very well served. Consider it as an extension of my house, considering many of its staff as friends.

The service provided by the hotel was always good, and was very difficult for me to complain about something, in fact, very rare ocasions I had something to complain. Unfortunately last week for three ocasions I needed to complain about the housekeeping.

For the first time, my Still bottle of water has not been replaced. Got another after advising about the disruption in the reception desk (which I love the people working there, no exceptions). Second night, for some reason there were no waters, nor snacks or chocolate provided in the room. Also there were some garbage which has not been collected. Again, advised in the Reception Desk and someone went to the room to replace the missing compliments. However for some reason the Still bottle of water has not been provided. Again, went to the Reception Desk and made a complain. Got the bottle.

This has never been happened before. I understand disruptions can happen but they happened to often in a week, this time.

Again, appreciate your services and just willing to improve your training and also my experience with you.


Thanks a lot
Guilherme

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Nice hotel but lacks that certain something

By

17 October 2017

Status acknowledged at check-in.

Had to wait for 3 minutes to check in as only one member of staff at the desk even though it was 6 pm. No IHG member check-in available.

Executive room nothing special compared to other hotels in the chain. No complimentary drinks. No club lounge. No bottles of water in the room when I first arrived, however a bottle of still water was provided the following day, and two bottles of sparkling the second day.

Room was clean and comfortable.

Bathroom very dated - see photos.

Breakfast was ok, but nothing special, I opted to grab a coffee in a takeaway cup and return to my room on the first morning but sampled some of the cooked buffet on the second. The sausages were nice, but the bacon was cold and tough.

I need to stay in this hotel whenever I visit Cambridge, so I'm not too unhappy with it, but it could be better compared to other Holiday Inns I frequent,

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Never again.

By

15 October 2017

club

Absolutely awful experience. Rude staff, woke up to a man entering my room every morning at 7:30 for house keeping. Food was disgusting, facilities aren’t in use. Staff are clueless, toilet was blocked in bedroom - nothing was done about this all week. WiFi and signal was terrible. I could go on all day, but i would advise anybody to stay clear of this place.

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Much Improved in Last 12 Months

By

14 October 2017

I regularly use this hotel for work due to the proximity to our Cambridge office. I have to say that given the issues with it a year or so ago it is now much improved and now always enjoyable to stay at. The girls at reception are stars and always recognise me now.

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The very first time in IHG hotel where I was not greeted as an elite member!

By

14 October 2017

I did not feel the staff treat me as an elite member in this Hotel at all! This was really the very first time I experienced since my IHG life had started.

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Lovely hotel

By

14 October 2017

club

Lovely hotel, comfortable room. Polite staff. Good food. Slight problem with housekeeping.

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Enjoyable stay

By

12 October 2017

Easy check in service with friendly staff, spacious hotel, good meals, a comfortable sleep in a good sized room, plenty of parking spaces which is free to guests and only 3 miles from city centre.

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A Nice Place to stop and relax

By

12 October 2017

We have used this hotel three now and always found the staff helpful and friendly.The food choice good and always a good nights sleep.

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A short stop

By

12 October 2017

Hotel great, staff great, breakfast disappointing such a let down.

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环境安静、室内整洁

By

12 October 2017

环境安静,室内清洁,但设备较为老旧,蓝牙音响无法连接。服务人员较少,打电话给前台多次联系无人接听,需要打几次才能打通

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Great experience

By

11 October 2017

club

My wife and I stayed for 1 night and we were treated very well. We were extremely well looked after and nothing was too much trouble. Breakfast was good with many choices, although the cooked breakfast was a little cool for our linking, the rest was very tasty.

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