 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.6
96%
Recommend This Property
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Good location closeby Airport
Bybc2000
29 September 2016
If the hotel can have free parking for the room guest, that will be excellent. Almost all the guest to have driving a vehicle in either rental or own.
Food/Value, Customer Service
By
28 September 2016
The food (Bar) was great, just kind of expensive. The portions were very generous
All staff were wonderful from the time I made my reservations to final check out. Staff members Renz and Shartika (spelling not sure is correct, sorry), great. Both were pleasant, friendly and helpful.
OVERALL PLEASANT EXPERIENCE
ByTADEK2
24 September 2016
This was my first trip to the Oakland area for a business meeting in San Francisco. I always like to stay within the IHG group and particularly the Holiday Inn Hotels (including Express Hotels). The Oakland Hotel was pleasant with staff generally helpful and courteous. The room that I stayed was excellent in being clean and well kempt. The Hotel was extremely good value and highly recommended.
great room and service
ByJ50FUN
21 September 2016
Great service, cleanliness and room. Convenient to airport and shuttle service on time and courteous. Appreciated the upgrade to a suite due to IHG rewards member.
Nice, clean, safe stay near Oakland Airport
Bymauigir1
19 September 2016
I got a great price on a flight from Hawaii to the Bay Area via Oakland Airport. I needed a place to stay nearby as my departure from Oakland was at 7:00 a.m. I had stayed at the hotel the week previous and was very happy with the entire experience so I booked again, this time with two beds as a friend was giving me a ride.
I was extremely happy with the overall experience: the cleanliness of the room; the quality of the bed and furnishings; the price and quality of the restaurant food; the bargain room service (although the food was a bit cold and the coffee was horrible); the service and attitude of all of the employees; the safety that I felt while staying there.
Comfortable bed and great service.
ByBobS57
16 September 2016
This was a Stay Park and Fly Hotel. Service was great Room was better than expected, Was a very safe lot to park and leave our car for one week. Will use again on our next trip out of Oakland, CA
Overnight stay
ByGVP7
14 September 2016
Connecting flights at the OAK aiport the next day. Shuttle service both ways was good. Room was nice. Food in restaurant offered several option but was a bit pricey.
Great Stay Away from Home
ByCleCle
12 September 2016
This Holiday Inn is must stay it's centrally located to freeway and the Oracle Area, as well as eateries.
Service/Bar
ByBig Whiskey Hall
08 September 2016
Very Nice Hotel. I ate dinner at bar/restaurant. Food was good, but service was poor. I had to ask for my drink refill several times during my dinner. Also, having to pay a fee to park during your stay is a tacky add on to your bill.
Staff is excellent
ByTomly
02 September 2016
The staff at this hotel are excellent. I have been staying there for years and they are the best.
Excellent Customer Service
Bylgbrown18
01 September 2016
My trip started out a little bit rocky but Eddie at the front desk helped rectify a small miscalculation. He was extremely friendly and personable. The room was clean and far enough away from the elevators to not have any interruptions during sleep. I was pleasantly surprised because Holiday Inn Express properties have not been enjoyable stays for me. I will definitely recommend others stay here as well as book subsequent trips. Although the room for one night was very pricey I will be back again and again.
Comfortable bed and great shower!
By
30 August 2016
When you get off of a plane and have a flight the very next morning, bright and early, you need to spend the night at a hotel with a comfortable bed and a place to eat. This hotel satisfies those needs.
The only thing I would suggest, and I didn't get a chance in the survey IHG sent to me, is it would be nice to have a large container of fruit-infused ice water in the lobby, which a person could drink any time of night or day. I would have enjoyed that amenity. Water is my drink of choice, and in my stays at many hotels across the country, this is an amenity I especially enjoy.
Sure, if I have a car, I don't need depend on the hotel for something as necessary as water; however, staying in a hotel room overnight for a flight the next day, I don't have the luxury of a car to get what I need.
The water from the hotel faucet was not good!
I wish all hotels had a continental breakfast of some kind. I would have grabbed a pastry, if there was such a thing at this hotel. We had a very early flight and didn't get to sit down for a leisurely breakfast. We grabbed something at the airport.