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Rated 3.6 out of 5 by 130 reviewers.
Rated 3.0 out of 5.0 by Older hotel, poor breakfast This hotel is in an area where there is high demand and not many hotels and I feel that the group has not really had to try that hard and it shows. The breakfast selection is not as good as most other holiday Inns and the quality of the cooked food on this occasion was poor. Some one in Holiday Inn group needs to compare this hotel to others in the group and then put an improvement plan in place. I will probably look for an alternative when staying in this area. 06 July 2014
Rated 4.0 out of 5.0 by Great service top class staff The staff at the hotel are very polite & helpful. The food is very good & the amenities are excellent the only thing wrong is the rooms/bathrooms are very dated & could do with upgrading but on the whole the hotel itself is good. 01 July 2014
Rated 1.0 out of 5.0 by Poor Hotel - Never Improves I have been staying at the Holiday Inn @ Shepperton for work for many months and have been disappointed with the stays, I havevnow stayed in many rooms and they all have faults such as lights not working, beds with castors missing, electrical sockets that do not work, bath plugs that do not hold water, bath taps that have so little flow it takes 2-3 hours to run a bath. Every week when I check out, I report all the faults. Many weeks later I get the same room to find nothing has changed. This is an old hotel that needs serious investment. I have discovered a much better hotel not far away and will not stay in this one again. 30 June 2014
Rated 5.0 out of 5.0 by Very comfortable hotel and pleasant staff My husband and I have stayed in this hotel many times when visiting our son and family. We find it very convenient for many attractions such as Hampton Court and the RHS gardens at Wisley. The staff are always very polite and helpful. Rooms a good size and the bathroom clean. Will certainly stay again. 26 June 2014
Rated 4.0 out of 5.0 by excellent staff Staff very welcoming and informative of local area,good variety at breakfast.Did not have any evening meals as we were traveling in the day but looked good. 25 June 2014
Rated 5.0 out of 5.0 by lovely a nearby hotel cancelled our reservation so we were stranded. The Holiday Inn came to the rescue - it was better and cheaper! 23 June 2014
Rated 5.0 out of 5.0 by Wifi Provided Free Of Charge Great hotel at good rate, additional WIFI charge was waived, which gave a real feel good factor 16 June 2014
Rated 2.0 out of 5.0 by Disappointing Not a very good experience. Unlike Holiday Inn's in Thailand, this was very poor. Room too small, no concierge service, we had to take our own bags to and from the room. Food OK. Breakfast good. General staff experience was OK, but in general this was not an ideal stopover. Only benefit was I used my points for a free night. I would not want to pay to stay in this hotel. 15 June 2014
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