Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1012 reviews
89%
Recommend This Property

Ratings Breakdown

1012reviews

  • 5 Stars
    568
  • 4 Stars
    273
  • 3 Stars
    81
  • 2 Stars
    61
  • 1 Stars
    29

Wknd relaxation getaway

By

17 May 2018

club

We initially booked a one night stay so our son could enjoy the pool/sports center. We checked in on a Saturday around 2pm. The friendliest gentleman helped us. I believe his name was Taj (young, tall, African American, wears glasses). He was super friendly and quick to check us in.

The hotel is located in an industrial zone, but still on a main St. There is a bus stop 2 minutes away, and a subway/bus station 7 min walking distance. There's also a Speedway gas station across the street as well as a Dunkin Donut, Chinese Restaurant, local pub/bar, Brazilian Restaurant and others a little further down..

The interior is somewhat dark with all the expresso brown furnishings, but very clean. Room key is needed to use the elevators. Floors 6 and 8 don't have ice machines, so you have to use another floors machine. The room was typical; 2 beds, fridge, desk and chair, dresser, tv, single sofa chair. Bathroom had a pedestal sink which I had not seen in a hotel before. The water was not very hot or warm the first night, but hot the 2nd day. Room was very clean.

The pool area was crowded when we went in the afternoon. They rent out the area for birthday parties and there are kids from 12-6 or 7 pm. Nonstop except for maybe an hour in between parties. Our son went in the pool for a bit and wanted to leave when the mob of kids arrived. Was a bit of a waste because we booked the room for him to enjoy the pool/sports center. But the party kids takeover and you are somewhat forced out.

Breakfast was included in our room rate that we picked. I loved it. Eggs, bacon, sausage, red roasted potatoes, waffles, oatmeal, fresh fruit, cereal, breads and muffins were served buffet style. Apple, orange, and cranberry juice were offered also. Waiters and staff were very nice.

I went to the front desk to extend our stay for another night and Taj (the nice guy) helped me out. He remembered my last name which was shocking. Check out was another story. We left at night and another gentleman was working at this point. He didn't even acknowledge us as we stood there waiting for him to come back to the desk. Never said hi or anything remotely nice. I asked for a receipt and that took forever. Not once were we asked about our stay or a thank you for being members. Nothing. He was the only unpleasant encounter we had. We would stay here again, but not a weekend because of the party/pool situation. However most people don't go to hotels for a getaway during the week. So, we'll see what we can work out.

Read More
Read Less