Rated 4.4 out of 5 by 566
Rated 3.0 out of 5.0 by Konicaman cost
For a 140.00 a night , you would think a breakfast would be included, even if it was a pop tart. other than that no issues.
June 28, 2016
Rated 1.0 out of 5.0 by Cherlynn Poor experience
We were a large family group traveling in 3 separate cars stopping in Beckley overnight. The last group was coming from farther and arriving very late. We let the desk know they would be arriving after 2 am when we checked in, but they gave the room away.
The concierge did call my cell phone number at 2 am right before he gave our room away, but since we were dead asleep we didn't hear the phone. The desk should have made not of the last groups late arrival and communicated that to others. Personalized service is important, but apparently not here.
We arrived late and ate in the restaurant. Over all food was just fair . We had a fairly large group,but service was slow and the food didn't come out together. Energy and personality of the server was not good. Worst part was we got called back down because he made a mistake with the bill and didn't charge us for our last round of drinks. I had to get out of bed and go back
downstairs. I was tired and asked what we had given him already as I hadn't paid the original bill. I found out the next morning he didn't tell me about the nice tip we had already given him, which would have covered the bill and been the right thing for him to do!
The room was just ok, clean, but seemed old not fresh. None of us will ever ever stay here again!!
June 26, 2016
Rated 1.0 out of 5.0 by Fed Travel Not a great experience
I had issues with my bill. I booked the room over the phone and asked if they had any rooms available at the government rate. I was told they did. My major screw was that I didn’t check to see what the government rate was. They gave me a suite that was $40 per night more then the government rate, which I now have to pay the difference. Basically they gave me a discounted suite and not a government rate room like I asked for and were told I was getting. I’ve been given suites at government rate on probably 10 occasions, so I didn’t think anything was strange about getting a suites at government rate and lets be 100% clear, their “suite” was almost identical to regular room, it was not a big step up.
June 22, 2016