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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1026 reviews
93%
Recommend This Property

Ratings Breakdown

1026reviews

  • 5 Stars
    706
  • 4 Stars
    219
  • 3 Stars
    51
  • 2 Stars
    25
  • 1 Stars
    25

Rude front desk guy !

By

May 31, 2018

club

At first everything was fine, I checked in with no problem the staff was very friendly ! First bummer was the elevator, it’s very slow and only one was working so we had to wait for long periods of time. As I was heading to my room I realized the hallways were very dirty trash everywhere, my room looked fine until I tried making some coffee I realized the coffee maker was dirty, also I was there for 3 days and they never took out the trash, I was never given any towels unles I asked for them and was only given 2 so I had to ask for more as I was staying in a suit with my whole family. Also on my first night a man just walked into my room and
once he saw us there he left, couple minutes later I revieced a call to my room because somebody had complaint about us making a lot of noise when everyone else in the room was asleep except for me and I wasn’t making any noise ! The man who called was very rude and had an attitude almost screaming at me and when I tried telling him about the man that had walked into our room he hung up the phone. So I had to wait till the next morning to speak to the morning staff about it and I was told that they had given another guest my room by mistake, to me that is unacceptable shouldn’t they keep better track of their rooms. Other than that everything else was fine.

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