 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.4
92%
Recommend This Property
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Very busy, slow restaurant service on Saturday night
ByCarandDriver
August 02, 2016
Took almost an hour to be served in the restaurant after ordering dinner.
Great Service
ByLiteracy101
July 31, 2016
Very nice hotel with excellent service and friendly staff. We will definitely recommend this hotel to friends and family.
Best in Beckley
ByColton95
July 25, 2016
Showing some wear, but still the best option in Beckley overall.
Great Service
Bykat77777
July 22, 2016
Everyone went out of their way to make sure it was an awesome experience. Also, this hotel has a lot of services that make it easy to just pull up and relax.
Great staff, very Comfortable bed
Bybokkie071016
July 14, 2016
The staff was very helpful, The beds are very comfy . The room was very clean BUT, the furniture needs to be cleaned..
Rumble
ByJPT12
July 11, 2016
Everything satisfactory at Beckley WVA. Everything satisfactory at Beckley HI in WVA
Decent hotel, but expensive for what it was.
ByRJH123
July 06, 2016
Decent hotel, but expensive for what it was.
It was clean inside and out. The staff was friendly.
No Sleep
BySimply Not Satisfied
July 04, 2016
The noise outside the room sounded like we stayed at a truck stop.
cost
ByKonicaman
June 28, 2016
For a 140.00 a night , you would think a breakfast would be included, even if it was a pop tart. other than that no issues.
Poor experience
ByCherlynn
June 26, 2016
We were a large family group traveling in 3 separate cars stopping in Beckley overnight. The last group was coming from farther and arriving very late. We let the desk know they would be arriving after 2 am when we checked in, but they gave the room away.
The concierge did call my cell phone number at 2 am right before he gave our room away, but since we were dead asleep we didn't hear the phone. The desk should have made not of the last groups late arrival and communicated that to others. Personalized service is important, but apparently not here.
We arrived late and ate in the restaurant. Over all food was just fair . We had a fairly large group,but service was slow and the food didn't come out together. Energy and personality of the server was not good. Worst part was we got called back down because he made a mistake with the bill and didn't charge us for our last round of drinks. I had to get out of bed and go back
downstairs. I was tired and asked what we had given him already as I hadn't paid the original bill. I found out the next morning he didn't tell me about the nice tip we had already given him, which would have covered the bill and been the right thing for him to do!
The room was just ok, clean, but seemed old not fresh. None of us will ever ever stay here again!!
Not a great experience
ByFed Travel
June 22, 2016
I had issues with my bill. I booked the room over the phone and asked if they had any rooms available at the government rate. I was told they did. My major screw was that I didn’t check to see what the government rate was. They gave me a suite that was $40 per night more then the government rate, which I now have to pay the difference. Basically they gave me a discounted suite and not a government rate room like I asked for and were told I was getting. I’ve been given suites at government rate on probably 10 occasions, so I didn’t think anything was strange about getting a suites at government rate and lets be 100% clear, their “suite” was almost identical to regular room, it was not a big step up.
Nice Hotel close to Tamarack Center
ByJhubb144
June 18, 2016
Nice Hotel is close to the Tamarack Center which is open from 8:00 to 8:00 making it a convenient