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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 359 reviews
94%
Recommend This Property

Ratings Breakdown

359reviews

  • 5 Stars
    234
  • 4 Stars
    87
  • 3 Stars
    28
  • 2 Stars
    4
  • 1 Stars
    6

Poor internet access

By

May 25, 2017

Laptops, IPAD and phones connect but surface-Pro tablets don't.

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Good service and friendly staff

By

May 24, 2017

platinumelite

The hotel was comfortable and met our expectations we have of an IHG property. The front desk staff, while treated us in a professional manner, were not all dressed professionally. Our expectations are to see all staff in uniforms, clearly identifying the employees as hotel staff.

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Excellent

By

May 17, 2017

Everyone and everything was amazing . Employees were wonderful and courteous. Rooms were clean and perfectly relaxing

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Comfortable,relaxing atmsophere

By

May 17, 2017

club

Overall happy with stay. Comfortable, clean room. Hot tub and pool were clean and comfortable temperature. Shower area clean. The staff was friendly and attentive.
Dining was good. Meals were good with nice presentation. I consider a value for the quality.

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Great Friendly Service

By

May 16, 2017

club

The hotel was immaculately clean. Staff was very friendly,
Bed was very comfortable.
If we are in Big Rapids, Michigan again, we will definitely stay at this hotel.

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Great Service and Bar/Lounge

By

May 14, 2017

Great service and excellent staff - was able to relax and also first place I have been to that sent me a letter from the staff of where to go and get extra towels and service due to me putting a do not disturb sign on my door.

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Meeting in Big Rapids

By

May 11, 2017

platinumelite

I had to go to Big Rapids for a Board meeting of the Directors of the MGWA witch was being held at this Holiday Inn. My wife and I enjoyed our stay hotel was clean and Modern the staff very polite and professional the beds were very comfortable. we will stay here when in the area in the future.

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Poor Value and Dated facility

By

May 10, 2017

club

Went for graduation at FSU. Was charged over $100 per night more than a regular night.
The facilities are old and dated

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Great Weekend

By

May 10, 2017

club

We stayed here for my daughters graduation. Staff was very attentive to our needs. Only recommendation would be that the hotel lobby be renovated. Looks as if the business center was an after thought.

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TV

By

May 04, 2017

club

Great size and channel selection for a small town.

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Great Stay in Big Rapids

By

May 01, 2017

Overall great property and staff. Keep up the great work!

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Confortable bed

By

April 27, 2017

club

Lots of pillows on bed and able to choose soft or firm, room was very clean, although there was no fridge in the room or microwave, some rooms had fridge, some didn't, not sure why all of them didn't. Bathrooms also very clean.

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