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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 348 reviews
94%
Recommend This Property

Ratings Breakdown

348reviews

  • 5 Stars
    225
  • 4 Stars
    87
  • 3 Stars
    26
  • 2 Stars
    4
  • 1 Stars
    6

Confortable bed

By

April 27, 2017

club

Lots of pillows on bed and able to choose soft or firm, room was very clean, although there was no fridge in the room or microwave, some rooms had fridge, some didn't, not sure why all of them didn't. Bathrooms also very clean.

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Privacy Please!

By

April 26, 2017

club

During our recent stay at the Holiday Inn, Big Rapids, my wife and I were in town for a Banquet event held at the hotel. We made the reservation online and were looking forward to relaxing a bit over the weekend/during the event. Unfortunately, another party staying at the hotel who we don't really get along with called the hotel and requested to be placed in the room adjacent to ours (adjoining rooms).

The hotel staff accommodated this request and the party was placed in the room next to ours. They could hear everything we did in our room and and commented on this to us several times. It was downright creepy. When we asked the hotel staff why they would give out our personal travel plans to anyone who happened to call, they said there was no rule against it, provided we had not yet checked in.

While this was an odd inconvenience for us and posed no real threat, I can't imagine what would happen if a woman was staying in the hotel and her abusive ex-boyfriend called to get the room next to hers. This seems like a TERRIBLE practice and can get dangerous FAST.

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Holiday Inn Big Rapids

By

April 26, 2017

club

Property is outdated and is in need of renovation, feels like I am stepping back into the last century when visiting this property

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Business trip

By

April 21, 2017

club

Only issue was the noise from the highway, could hear trucks all night. Other than that, the hotel was great.

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Clean and Comfortable

By

April 20, 2017

Hotel was quiet, clean and comfortable. While I did not try the food, the menu in the on-site restaurant had a nice selection.

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Great staff, less than average hotel

By

April 12, 2017

Room was very clean, and staff was very friendly. That being said, the bottom sheets would not stay on the mattress, and the mattress was lumpy as poorly mashed potatoes. Poor value for the price. No microwave, no mini refrigerator, not even a stale donut for breakfast. It is an economy room for a luxury room price. Even economy hotels give a Continental Breakfast. But not Holiday Inn. I will not be staying at this hotel again.

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big Rapids MI Visit

By

April 10, 2017

club

Great location to Ferris campus, historic downtown. Staff was very helpful, rooms clean and good assortment of pillows. I did not need to use restaurant or fitness center. Good value.

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Not a great value

By

April 09, 2017

When booking a room that cost a little more than normal per night, you would expect more than just a bed and tv. Maybe a little fridge, or a microwave? How about a donut for breakfast...What you get here is a bed, which is very uncomfortable to sleep in, the bottom sheets kept coming off during the night, the mattress was terribly lumpy. No Continental Breakfast of any kind, oh and you do get a TV. This is more of an economy room with a luxury room price. Very disappointing for a weekend a away. They were however clean. That is the best I can say .

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Staff was great!

By

April 06, 2017

club

Thank you front desk staff for awarding points after having some spots on my comforter. Your understanding helps guests feel more at home. Also, thank you for acknowledging my club status. I did have a little issue with the keys as I forgot you cannot put them by your cell phone. Woops! The pool would have been amazing if it wouldn't have been so cold. My son would have loved to stay longer but nobody was swimming because the water was chilly and the hot tub was full. That won't keep us from returning. The staff ability and understanding made up for the few little quirks along the way.

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Good

By

April 04, 2017

club

Perfect stay it was clean , comfortable and cozy. The shower was nice also the view of the street was nice. Love it here

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College visit

By

April 04, 2017

club

Came to town for a college visit! Great small town. Holiday Inn was the perfect choice everything in one place. Clean hotel! Friendly and efficient staff! Pool area was neat and clean! Will definitely say again!

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Comfortable beds

By

April 02, 2017

Was enjoyable. Kids had a blast swimming day staff was helpful.

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