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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 465 reviews
94%
Recommend This Property

Ratings Breakdown

465reviews

  • 5 Stars
    320
  • 4 Stars
    92
  • 3 Stars
    31
  • 2 Stars
    14
  • 1 Stars
    8

Holiday inn stay

By

May 22, 2017

platinumelite

The staff are second to none. Very helpful, friendly and eager to make your stay pleasant. The tv choice is poor. Straight cable channels nothing more. The breakfast was poor, cereal , and a little fruit I think. Nothing decent. No eggs, no sausage, waffles. They did have juice.

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Great experience

By

May 21, 2017

club

A colleague and myself were looking for a place to walk rather than use indoor facilities since the weather was lovely when we stayed at the Holiday Inn Carbondale. Matthew (who I have had equally impressive interactions in the past) and another young man (his name escapes me right now) gave a couple of suggestions and their favorite spots. We had a marvelous 5 miles hike through and around Giant City thanks to the staff. It was glorious. The room service was great (see earlier citing) and everything worked fine.

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Awesome hotel!

By

May 19, 2017

club

We had a wonderful experience at the holiday inn conference center in Carbondale! The room was pretty and very clean. The staff was very friendly and answered questions I had with a smile and a well-informed explanation. The only thing we weren't wowed by was the free breakfast-dry cereal, pastries, bananas, apples, muffins, yogurt, juice, milk and coffee were the only choices.

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Clean and friendly

By

May 16, 2017

Our stay was very comfortable with friendly staff and clean facilities

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Clean hotel with great service

By

May 14, 2017

club

I stay at this hotel 4 times a year and I love the service and cleanliness.

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Excellent hotel

By

May 09, 2017

Close to SIU. Room was exceptionally clean. Staff was young but friendly. Parking was convenient.

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Nice hotel, poor breakfast

By

May 03, 2017

club

The room was nice. The staff was friendly. The lobby did not have much space for gathering with friends. The attached restaurant/bar was nice but their free continental breakfast was very limited. The full-price breakfast was good.

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Fine accommodations

By

May 01, 2017

club

Comfortable room. Did not have pay for view movies.

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excellent experience

By

May 01, 2017

club

Relaxing environment and a great stay! This was a great hotel and I will consider staying at a Holiday Inn again in the futrue

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Good service, beds not so hot.

By

April 28, 2017

club

Bed isn't very comfortable and it takes a while for staff to respond to issues. When we booked our room we asked for a crib, when we arrived, it was not in the room and it took three calls to the desk to get it.

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Nice Hotel but priced a little high.

By

April 26, 2017

club

My fiance and I stayed at this hotel when coming to visit my nephew in Carbondale for which it's location is excellent. The hotel felt new/modern. The restaurant that is attached is average however we didn't arrive until late and was just before they were closing.

The breakfast was not up to par with what I'm used to. The breakfast in a bag was some fruit and packaged danish's on a table provided in the restaurant.

Overall I'd recommend the hotel.

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Nice place to stay

By

April 26, 2017

club

Staff friendly and efficient. The attached restaurant was a great place to unwind and relax without having to drive anywhere.

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