Rated 4.2 out of 5 by 212
Rated 2.0 out of 5.0 by JamesDMuir Easy Location, Large Rooms, Poor Service, Billing Issues
The location is easy to find, there is ample parking, a large lobby, plenty of seating in the bar area and restaurant and the rooms are very big if not a little odd with the sink in the bedroom and the shower and toilet in a separate room.
The bar staff/restaurant staff could benefit from showing a more care for their customers, at one stage there was 3 people standing behind the bar chatting whilst 3 customers waited, there was limited care at the table when myself and 2 others had our meal.
The billing system was down meaning they were not able to offer me a receipt and said they would email it to me, 2 weeks later I am still waiting and have sent several emails with no response.
I have not had any reward points added for the stay other than the welcome points and I spent over £400.
The internet was terrible, it was so slow I switched to using my iPhone personal hotspot to work on emails.
I stay frequently with the IHG group and have to say the Washington Holiday Inn is a great place to stay for service and I will now ensure make the extra journey to stay in a place where I enjoy.
August 1, 2015
Rated 5.0 out of 5.0 by Philidog pack up beakfast
We had booked for breakfast but due to distance we had to travel we could not eat in restaurant due to early start. We were offered pack up breakfast and this was rather poor. 1 croissant
July 31, 2015
Rated 5.0 out of 5.0 by Davey308 Overnight Stay at Holiday Inn Darlington North A1M
I have stayed at this hotel a number of times both for business and a leisure breaks. Always found the staff friendly and helpful. My first visit the young man on reception introduced me to the IHG rewards club. Its handy for Newcastle/Darlington area being alongside the A1M motorway also a little quieter than the Holiday Inn at Scotch Corner. I try to stay here when working in the area also come here for leisure weekends, Beamish and Raby Castle are a short drive away.
July 30, 2015
Rated 5.0 out of 5.0 by Jobo33 Fabulous
I cannot find fault whatsoever from our easy check in to lovely room. Two of our party used the gym which was immaculate. We then had a beautiful three course meal one of the best we have had for a long time. The staff were exemplary. Good nights sleep followed by a brilliant breakfast then tickets to beamish could not have asked for more!
July 30, 2015
Rated 4.0 out of 5.0 by jonandmarkuk Lovely Hotel
This hotel is really nice and has some great room rates.
It's perfect for a few nights, we were visiting relatives who live in the area and it's not far from Durham or the coast.
Something to be aware of is that it's on motorway services site so it's not really very close to anything unless you have a car, though it's a great location for Durham or Darlington.
Due to it's location it's very popular with coach tours, which can result in the restaurant being very busy if you accidentally time your visit when they are seated. If you ask the reception can sometimes advise what times to avoid to miss the crowds.
We will definitely be visiting again.
July 28, 2015
Rated 5.0 out of 5.0 by julie163 great weekend
came with our grandchildren for a trip to Beamish museum, we all had a great time at the hotel, they were impressed with all the games and football table for them to play on. Food excellent in the restaurant. Staff lovely. Great location for the museum. Great value for money.
July 26, 2015
Rated 3.0 out of 5.0 by Border 2 Disappointing stay
We found the bathroom facilities in our room very odd. The washbasin in the bedroom
July 21, 2015
Rated 1.0 out of 5.0 by Carlos17 Very Poor
Hotel systems were down, some drinks were out of stock, we couldnt charge drinks to the room, the hotel was very very noisy, a terrible stay
July 21, 2015