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Rated 4.2 out of 5 by 222 reviewers.
Rated 5.0 out of 5.0 by Lovely hotel, great staff Very nice hotel, great location and loads of parking. We stopped here enroute to Beamish and were very impressed by the level of service we received by all the staff. We were looked after from the moment we checked in, until checkout. Upgraded rooms with extra amenities was a lovely touch, and I must say the receptionist Susan, who went the extra mile to look after us, delivered the most exceptional customer service I have ever experienced at an IHG hotel. We were so impressed we have emailed the hotel direct to make sure her efforts are recognised and rewarded by the hotel management. A miss understanding on our part meant we arrived at breakfast just as they were closing, but the staff were fantastic, just set our table up and allowed us to eat our rather late breakfast in comfort, and didn't rush us through. We will definitely return to this hotel, and have no hesitation in recommending it to friends and family. August 29, 2015
Rated 5.0 out of 5.0 by Surprising Excellence On my way to Scotland I stayed overnight at Darlington and was very pleasantly surprised by how well we were looked after by Susan and her colleagues. The room was excellent and every single person was friendly and helpful - I will certainly stay here again! August 25, 2015
Rated 4.0 out of 5.0 by Dont judge the book by its cover Not a fan of service areas and their attached hotels, so this one surprised me. Staff were cheerful and friendly. Rooms were clean. cant ask for much more in a hotel. August 24, 2015
Rated 5.0 out of 5.0 by Holiday Inn Darlington Best hotel in the area by far. Staff and cleanliness excellent. WiFi a bit slow. August 21, 2015
Rated 4.0 out of 5.0 by great breakfast the breakfast was great and there was a very comfortable matteress August 20, 2015
Rated 5.0 out of 5.0 by Friendly Staff Great Service Great stay in family room with wife and grandaughters. The staff could not be more helpful in all areas Room ample size for a family of four Will certainly stop there again next time we visit Beamish August 19, 2015
Rated 5.0 out of 5.0 by weekend break we had a day at beamish after a very tiring day we arrived at holiday inn about 4.30 we were greeted by susan who was on the desk very friendly girl, spent the whole evening in our room very relaxing enjoyed the evening bed was very big pleanty of room,breakfast was great kept us going the rest of the day,will be using holiday inn again many thanks August 16, 2015
Rated 5.0 out of 5.0 by pleasant stopover Stayed here to break a long journey. The staff were very pleasant and helpful, the room clean and comfortable and we enjoyed a good nights sleep. I would not hesitate to stay here again. The food in the restaurant for vegetarians was okay but nothing special but breakfast was the usual high Holiday Inn standard. August 12, 2015
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