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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 357 reviews
91%
Recommend This Property

Ratings Breakdown

357reviews

  • 5 Stars
    202
  • 4 Stars
    95
  • 3 Stars
    27
  • 2 Stars
    19
  • 1 Stars
    14

Pool side room

By

January 16, 2017

club

The hotel was buzzing with activity, there were parties, gatherings and a snowmobile race. The accommodations were nice but the staff was inattentive and rude. When cleaning the pool area the staff insisted on slamming the gate from 7:30 am until the pool opened to the public at 10:00 am. Don't plan on sleeping in. Breakfast was stale grease with a side of burnt toast, save your money and eat else where, especially if you want quick service (we were the only ones in the restaurant ) and still had to wait finally I just got up and paid at the register. Disappointed

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Great view

By

January 13, 2017

platinumelite

I was up graded to a lake front view and even in the middle of winter it was beautiful. The staff is very friendly at both the front desk and the lounge area. As a platinum member I was given a complimentary beverage in the restaurant. I stay at IHG properties all the time, this one is one of my favorite just because of the lake view.

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Nice pool/spa/and sauna

By

January 11, 2017

club

Had a very nice stay at hotel. Rooms are starting to age but were acceptable. Hotel was not very full but we were given a room on the 3rd floor at the very end of the hotel away from the restaurant and pool.

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Friendly staff, clean comfortable room.

By

January 08, 2017

Overnight stay. No problems or annoyances. Friendly staff. Would stay here again.

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Christmas Stay

By

January 05, 2017

Great pool area for the kids. We were able to relax and enjoy time with family we do not get to see often.

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very warm inviting place to stay!!

By

December 11, 2016

platinumelite

Great place to stay!! Friendly employees. Great town to visit!!

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Detroit Lakes

By

December 11, 2016

I highly recommend this scenic hotel on the lake. The staff is extremely friendly, and the cost is very affordable.

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Nice facility, good lakesdie location

By

December 06, 2016

club

We've only stayed in the winter but it appears to be a great lakeside hotel.

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Nice Hotel

By

November 25, 2016

club

Enjoyed the front desk attendant and their friendliness. Rooms were clean and food was good at the restaurant.

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Below average

By

November 22, 2016

Few things, I have issues with. The first I have is I only stay at hotels with breakfast due to. I do not get per diem in my travel. So this is not likely. I will stay here again.

Posted byCustomerCare
November 30, 2016
Dear christian73, Thank you for being an IHG Rewards Club member and for leaving us a feedback. Please allow us to apologize we do not have free breakfast. However, please try our hotel restaurant the offers excellent and affordable meals. Nevertheless, we have taken note of your comments for improvements. We have sent you an email with additional details. Thank you for staying and we hope you give us another chance to make your stay as best as it can be. Sincerely, Anthony M Case Manager IHGService
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Bathroom fan

By

November 15, 2016

club

The only issue was the bathroom fan did not work. We did enjoy our room.

I really don't think that when doing a survey my response must be at least so many characters long.

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Bathrooms available

By

November 14, 2016

There was a bathroom out of order so created some more wait time for women.

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