Rated 4.2 out of 5 by 356
Rated 4.0 out of 5.0 by Mike22110 Overall good experience
The stay was fine overall. The staff was friendly and helpful. The only complaint I have is that the room had a unpleasant odor to it. I cant accurately describe the odor other than to say it was a musty, foul smell.
October 7, 2015
Rated 4.0 out of 5.0 by Jackie1977 Comfortable and convenient to stay
It's a comfortable and convenient place to stay at Hartford, CT. Easy to get anywhere downtown.
October 5, 2015
Rated 3.0 out of 5.0 by dave131331 Nice enough
The rooms were nice, the beds not as comfortable as some other Holiday Inn's. Would also been nice to have a small refrigerator and/or microwave. Sometimes they have coffee in the lobby and some times not.
October 4, 2015
Rated 5.0 out of 5.0 by Sugie Always great customer service from staff
I stay at this hotel quite frequently for business and truthfully, I have never had a bad stay and when there is something wrong it is taken cared of almost immediately. I love the staff. They remember me, are always hospitable and caring and I just love how they take care of their guests. Great hotel and service!!.
October 3, 2015
Rated 5.0 out of 5.0 by LindaWorking123 Friendliness of Staff
I only visit a few times a year and yet the staff remembers me. That's a nice feeling. And the hotel is convenient to the highway without having to deal with downtown traffic.
October 1, 2015
Rated 3.0 out of 5.0 by Lanagana Location & Cleanliness Good...but...
It was a nice, clean hotel. Unfortunately, I had a room 2 down from the elevator and got to hear the motor and cables all night. I asked the first morning to be moved and desk agent said it wouldn't be a problem. Upon returning that evening, they did not have any beds available to transfer to.
That same evening I decided to eat in the restaurant. I ordered a bowl of French Onion soup as an appetizer and the Osso Bucco as my entrée. After flagging down a staff member, 45-minutes in I was delivered my soup by the Chef, who tried to joke about how obviously irritated I was and that the appetizer was on him. Told him to keep it, along with the entrée and went up to my room and ordered Dominos. As someone who once ran a kitchen at a restaurant, and also waited tables for a living, I was beyond patient. Absolutely ridiculous.
The room was clean and the location was great with the aforementioned aside. Just be sure to be far, far away from the elevators if you intend to sleep and go elsewhere for food if you intend to eat.
September 27, 2015
Rated 5.0 out of 5.0 by LTinNY Nice Find and Location
Really enjoyed my stay at this property and plan on staying there during my next visit to the Hartford area. Brenda at the front desk receives a shoutout because of her great attitude and excellent memory for names. You will find the other staff friendly and available to make your stay comfortable. I am slowly transition to the IHG as my preferred hotels and my experience at this property proves that I am headed in the right direction.
September 26, 2015
Rated 5.0 out of 5.0 by JTNY Great location
Friendly staff, clean room and central location. If I come back to this area, we will return to this hotel.
September 23, 2015