 Guest Reviews
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83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
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This is fine
ByJannelly
August 08, 2016
The location is pretty good and allows you to walk to some places. Assuming you have a car, you can really get anywhere you need pretty quickly.
The hotel staff is kind and they cared about our stay.
There was a softball team there with their families. Typical teens. Oblivious. Dominated the pool. Played loud music. One of them had like a 1980's era boom box blaring. Seriously?!? What is this? The Karate Kid?
The parents were also over-bearing. Dominating large areas and being noisy. Had to have their alcohol, because, well, what adults can survive without alcohol?
Again, hotel was fine. Once they get the elevators upgraded, I hope that they will do some other updates.
The shuttle driver was much appreciated.
Another Business Trip
ByLAllen59
August 08, 2016
The staff at this hotel are extremely friendly and helpful. I've stayed here numerous times and have never had an issue that they didn't immediately correct.
Great People In a New Town
ByPharmerTexan1
August 07, 2016
The Desk Crew are the most warm and sweet and attentive staff I have seen in a very long time. I travel a lot and that is saying something.
Worst hotel I have ever stayed at
ByGeeGee381
August 05, 2016
The hotel was unable to provide adequate service to its guests. An 8 floor hotel, that was fully booked, should have more than 2 working elevators that would fit no more than 6-8 people. One elevator was under maintenance and the other 2 working elevators left passengers waiting an average of 20 to 30 minutes or longer with no access from the lobby to staircases to even walk up to our rooms.
The hotel was also grossly understaffed and dirty. They were unable to keep up with the most basic necessities required. We had to ask for clean towels, soap and toilet paper daily. We had to ask for toilet paper 4 times in one day before our request was fulfilled. Our rooms were not cleaned unless we were lucky enough to see the cleaning woman and request it. During the 5 nights we stayed there, the room was cleaned twice. The second time it was cleaned, the cleaning lady informed me that she would only wipe down the bathroom.
The dining room also could not keep up with the food demand. Most times the buffet had empty serving platters and we had to request they be refilled. When we ordered from the menu, the food consistently was burnt and overdone.
Save yourself a headache and stay away from this hotel.
Nice Stay
ByRedcardinal
August 03, 2016
I always enjoy staying at the Holiday Inn's especially as an IHG member. The prices are always nice and affordable and the rooms are normally pleasant and clean.
A bit of a slip
Byvilebo
August 01, 2016
We have stayed here before for business but this last stay was not a god experience. Towels were not replenished on a couple days. Internet access was lost on one day. Gym was not kept clean.
Good quality hotel
ByKC90
July 27, 2016
Overall a fine stay. Clean, quiet, and safe, with all the amenities needed.
Comfortable Bed and Environment
By
July 27, 2016
Front Desk personnel were very courteous. Room very neat and slept very well with no outside noise.
Not a very good experience
BySBTravelMom
July 26, 2016
The comfort of the bed and pillows was excellent. The smell from someone who had smoked in my room or in an adjoining room was horrible. The bathroom in my room - tub didn't work - it backed up. Restaurant was beautiful but I waited over an hour for an over-done burger and a quesadilla. The main bathroom off the lobby there was "something" that I stepped in and it was a mess!
Should have left upon arrival
Bywont_be_back
July 26, 2016
My reservation was incorrect at check-in, the room smelled like cleaning solution but didn't seem clean upon arrival and never got cleaned the next day. A second day would have been the same experience if we hadn't returned in the middle of the day to get someone to clean it. The fitness room was dirty and humid - worse on day two as it hadn't been touched. Also some guest had been smoking and the smoke got into our room at night. The front desk manager was apologetic but new and too much was wrong for her to be able to fix our stay. We checked out early and won't be staying at Holiday Inn again anytime soon, if ever.
Overnight stay well worth it
ByMyMo1313
July 26, 2016
The hotel is convenient to our destination because the interstate is right next to it. The entire staff were very friendly and attentive. My only concern was that there were not enough restaurants around the area for lunch other than this seafood place a few blocks away. Overall, my boyfriend and I enjoyed our stay and we were able to relax. He was able to use the fitness room. The bed was very comfortable, and the temperature in the room was at par. We will definitely recommend this hotel to anyone for a night's stay.
Hartford Holiday Inn
ByNAnickname
July 25, 2016
Needs The Ten Foot rule implemented.
If any staff is within ten feet and a customer, make sure they are taken care of and if not assist them to make sure they happy and not waiting.