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Rated 4.2 out of 5 by 324 reviewers.
Rated 3.0 out of 5.0 by People were very nice The only thing I had a problem with is having enough towels , toilet paper, tissues, soap, bathroom stuff. Other than that the place was very nice and I would come back. July 23, 2015
Rated 4.0 out of 5.0 by Convenient to downtown Hartford We stayed for a concert at the Xfinity Center. The room was clean and comfortable and pretty standard for a HI. The staff was friendly and the shuttle to the concert was an unexpected bonus as it is a 2+ mile walk each way. The shuttle only brings you about half way due to traffic, but still saved a mile of walking. This hotel also offers free parking while the hotels across the river charge $20 per night to park. This made the HI in East Hartford a great value., will stay again for the next concert we attend in Hartford. July 20, 2015
Rated 5.0 out of 5.0 by I stay here EVERY trip to Hartford Clean, comfy and great staff! The lounge area and food are very good. July 20, 2015
Rated 5.0 out of 5.0 by Very comfortable bed and convenient location I have a chronic back problem so I never know whether a hotel bed will be comfortable or not. But, I loved that mattress and wish I could have one just like it in my home! It was like sleeping on a queen-sized pillow. Each morning of my stay I woke up feeling refreshed with no back pain at all. The front desk staff were friendly and very responsive to my needs when I requested a move to another room due to concerns of potential noisiness of a group in the rooms next to mine. I always choose this hotel when staying in the area due to its convenient location to places I want to visit. Thank you! July 19, 2015
Rated 5.0 out of 5.0 by Excellent hotel Although my stay in the area for a conference/event at the nearby Connecticut Convention Center was brief, I loved the stay in this hotel. The room was nice; and the breakfast buffet was great. July 18, 2015
Rated 5.0 out of 5.0 by Good Stay! The hotel was in a reasonable distance from the airport. The front desk staff was great.. The restaurant hours and service was good. The gym was well equipped and the hotel facilities was update and contemporary. I will certainly stay at this location again the next time I am in Hartford. July 16, 2015
Rated 4.0 out of 5.0 by A good value Staff was pleasant and courteous. No continental breakfast or hot tub in pool area (both of which are common in other Holiday Inns). No way to control the A/C, though the room was never too hot or cold. July 16, 2015
Rated 2.0 out of 5.0 by Air Conditioning And Staff Communication Issues During our stay, we booked a pair of adjoined rooms. After the first night, we realized that the air conditioning wasn't working in either room. We contacted the staff and they were fairly quick to send up engineering to take a look, but they were just as baffled as we were that not only were the units on, but set to the lowest possible setting and the temperature was still rising! It was actually cooler in the hallway than our room during most of the stay. They promised to let the chief engineer know and have him take a look when he arrived in three hours. After waiting seven hours, we mentioned again that our air conditioning hadn't been fixed. The chief engineer was friendly and immediately rushed to our room. He told us that he'd been informed we were already taken care of! He managed to fix one of the units, but the other remained unworking. We were offered to switch rooms, but as we would be checking out in a little more than twelve hours, it wasn't worth moving. The front desk seemed preoccupied and inattentive when I interacted with them. The cleaning staff made beds and replaced towels, but missed replacing cups and emptying the ice bucket. The furniture in the room was of the expected quality and the internet speed was good. The bathroom was clean and the towels were decent. The doors on the rooms were hard to shut and one of them would not open half of the time. July 14, 2015
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