Rated 4.2 out of 5 by 439
Rated 2.0 out of 5.0 by Mare54 Least favorite IHG property so far.
Our stay was a series of minor annoyances. Room: The thermostat on the wall had a sign instructing us to use it, but it did not work. The control in the unit worked. Bulb was missing in bedside lamp, traced the cord and found it laying under the bed to a disconnected 6 port adapter the closest outlet was full (these are not recommended for long term use.). Maintenance unplugged the outlet and inserted the adapter and plugged everything back in, which blew out the light to another lamp. The television had blocked channels (including the room guide) and the channel card did not match the sheet in the in room book, plus neither listed all of the channels available. The front desk did not know how to fix this and wanted to send an engineer. Why would the towel rack be inside the tub/shower area? Just wondering. Room menu did not match the restaurant menu. Restaurant: Shelves dusty. Did not have ingredients for dishes/drinks requested. Was told no coconut shrimp for appetizer, but seafood platter (labeled fish and chips in menu) had coconut shrimp! Breakfast: Was told the night before there would be a choice of buffet or menu. Only buffet was available. Was charged for three meals, had to point it out to server. Elevator: Small, tight squeeze for cart plus three people. Noisy (only sound missing was hoof beats as it was rising.) There were more, but I am running out of room.
May 23, 2016
Rated 4.0 out of 5.0 by rktraveller Great location for business traveller
Solid hotel, easy walking distance to downtown Hartford, also an easy commute to our business meetings with convenient highway access.
May 21, 2016
Rated 5.0 out of 5.0 by fogged306 Great Stay
Holiday Inn doesn't disappoint! This hotel was no exception. I travel for work and am required to find economical lodgings and Holiday Inn can't be beat for the quality of the room/building and the price point.
May 13, 2016