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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.3

based on 304 reviews
96%
Recommend This Property

Ratings Breakdown

304reviews

  • 5 Stars
    162
  • 4 Stars
    103
  • 3 Stars
    24
  • 2 Stars
    12
  • 1 Stars
    3

Comfortable bed and great service

By

June 21, 2017

excellent tam work right from the entrance to the rooms.the only worry is the security issues ,they do not seem to check on all the people accessing the hotel ,may be they should at least identify anyone getting into the hotel rooms section the fear is that there might be some bad mannered people who might get into the hotels without proper identification.

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Spacious room and clean bathroom

By

June 19, 2017

club

I liked the space in the room all to myself, super clean and comfortable. The toiletries were good and all the tapes were functional there is need to improve on the air conditions they are old fashioned, noisy and are no longer functional.

You have excellent workers smart, friendly and helpful.

Let me take this opportunity to commend on the parking space, is compromised, it is too crowded during the day. May you please provide car cleaning services let alone space and facilities for us to clean our cars please work on that it was a big turn off for me.

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very comfortable beds

By

June 16, 2017

club

Update or should l say provide a brochure to guests of some of the products you offer e.g laundry, newspaper etc

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good

By

June 12, 2017

a good place to relax as well as do business convinient near the CBD.

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food

By

June 12, 2017

club

lunch does not have much variety compared to breakfast. breakfast is good

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Excellent Service

By

June 10, 2017

Amazing Staff at holiday inn and the service i received was excellent. Will definately come back for a longer stay.

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Thanks

By

June 07, 2017

Great Zimbabwean hospitality. Clean and tidy. Friendly staff. Helpful throughout. I wish to thank you.

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Well organized airport shuttle

By

June 07, 2017

My airport shuttle was organized well before I went to bed. I had a peaceful sleep and had no worry at all in getting to the airport in time for the check in.Thanks to Heather for the arrangement.

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Good imagery in and out

By

June 06, 2017

I find it always a pleasure to be staying with the Harare Holiday Inn. On another visit to Harare, the hotel was fully booked and I missed out because I had to be booked elsewhere. This time around, all was in place for me to enjoy my home away from home, that is my feeling when I stay at the Holiday Inn.

The parking lot is good, the building paintings are good and renovations on the elevators is good. The staff are a happy lot, offering good service and the rooms are excellent.

please keep it up!!

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Great Bed Comfort

By

June 03, 2017

club

Holiday Inn, Harare has always provided us with the greatest comfort in all our visits to Harare. The room service food has always refreshed us as we normally visit the hotel after driving long distances. We normally visit the hotel as a family

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Poorly trained staff

By

May 29, 2017

club

Please refer to my previous comments.
as said, staff poorly trained when comes to medical assistance. Pass the buck. you have to become aggressive to get attention.

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Guest services

By

May 24, 2017

club

The front desk officers and the customer relations staff were very good and friendly, all the time asking if I was comfortable and if there was anything they could do to make my stay comfortable. The services were awesome and met my expectations
However the hotel carpets and chairs in the rooms may need to be changed. I came back and was given another room and the same problem of not so good chairs.

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