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Rated 3.6 out of 5 by 256 reviewers.
Rated 4.0 out of 5.0 by Quick Business Trip Overall a very pleasant stay. The hotel was under renovation but they are improving so why complain. June 27, 2016
Rated 5.0 out of 5.0 by Great Stay! Always been a pleasant stay at this hotel and the new updates are looking great! June 27, 2016
Rated 4.0 out of 5.0 by No Towels In Room The only issue encountered was - No Towels In The Room, everything else about the my stay and the hotel was excellent. June 27, 2016
Rated 2.0 out of 5.0 by study in contrast Although this hotel is newly renovated and is very modern with a sure and rapid internet as very nice beds and linens; it has too many negatives to recommend this property. My stay began with a very unfriendly front desk with no recognition as Spire elite. I then found out that the café / bar was not open due to renovations - something that should have been noted on the web site. Entering the room, I was pleased with its cleanliness and modern look. However, I soon discovered that my room phone did not work, there was no guest services directory to be found, and the drawer in the desk had loose screws. I had planned to eat a lite supper at the hotel then go to bed. After having to drive to eat, I returned to my room only to have the in-room smoke detector chirping at irregular intervals. As my room phone did not work I went to the front desk to ask that the battery be changed and to have the phone checked. The staff member who came to the room simply fiddled with the wire and agreed it was not working. He brought a spare battery but when I pointed out the needed a ladder to get to the unit, he simply said he was new and could not obtain one. I used my cell phone to call the front desk and was told that someone would be up. They never showed and I could find no way to reach the unit and replace the battery with the one he left on the nightstand. I then discovered that the deadbolt mechanism was impossible to engage in spite of jiggling the door to see if I could get it locked. Apparently the staff at this hotel simply do not care and assume that because of the renovations, everything should be fine. June 26, 2016
Rated 3.0 out of 5.0 by Spire Member Upon check-in, I was not recognized as a Spire member. I asked if I could possibly get an upgrade but was told the hotel was full so I couldn't. I understand that completely but there were only four or five cars in the parking lot that night and the next morning. I truly do not believe the hotel was full. Since that stay, we have stayed approximately 10 nights at other IHG properties across the USA and were upgraded each time (except one when the hotel was truly booked) without asking for an upgrade. This is a very nice and convenient hotel but their staff is lacking. The front manager (I think his name started with a V) even told me (at check-in) that they were full but to call him personally the next time I was in town and he'd make sure I received an upgrade. I think someone from IHG should check the hotel for that night and reprimand the staff if they were not truthful. June 24, 2016
Rated 5.0 out of 5.0 by Updated room furnishings and comforatble bed My only disappointment was I could not access the TV via remote control as the batteries to the remote probably needed to be changed. I did not realize this until late in the evening after I returned from dinner so I did not contact the Front Desk. I did inform them when I checked out the following morning. Otherwise, I enjoyed the updated furnishings in the front lobby and in the room itself - very comfortable room. June 23, 2016
Rated 4.0 out of 5.0 by Business Travel - Training Overall, the stay was positive but they are going through some major construction which limits the possibilities of using the restaurant/bar and there was not A/C in the work out center or the hallways of the room. June 22, 2016
Rated 4.0 out of 5.0 by Good location Good location, very friendly staff, was under renovation at the time of the visit, should be even nicer when complete. Convenient to local industrial businesses. June 20, 2016
  • 2016-06-29 T23:05:53.018-05:00
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