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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 640 reviews
89%
Recommend This Property

Ratings Breakdown

640reviews

  • 5 Stars
    409
  • 4 Stars
    133
  • 3 Stars
    45
  • 2 Stars
    20
  • 1 Stars
    33

Told there was breakfast but was asked to pay

By

November 17, 2019

platinumelite

We arrived at this holiday inn to be greeted by very warm welcome. They upgraded our rooms. I am elite platinum member. The staff at the counter told us we had breakfast and would be served from 6:30 to 10. When we got there for breakfast, after being seated and started eating breakfast was told that we didn’t have breakfast included in our room rate.

The staff who told us that we had breakfast had already gone home. The new manager then told us that we didn’t have any breakfast and asked us to pay.

I was forced to pay around 90+Tax per person. Seems a real slap in the face when everything else seems almost perfect. I would never have eaten the breakfast as I had an early flight to catch had I known I had to pay for it.

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OT Jeddah Visit

By

November 14, 2019

Thanks for all staff for usual high performance.
I have a very good stay for the last four weeks I spend at this hotel.

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Fantastic Hotel - Excellent Services - Great Location

By

November 08, 2019

Hotel has a very great Location, accessible to several main roads and districts. Excellent Staff and Services .

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Anther great location managed by the IHG group

By

November 04, 2019

platinumelite

for a business trip you need a good location good facility this is what you looking for

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Great location

By

November 03, 2019

Great location with great service , very close to airport and most of the activity places

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Great service

By

November 03, 2019

platinumelite

Convenient location, excellent room, friendly staff and covered parking area

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Great experience

By

November 02, 2019

platinumelite

Clean comfortable rooms.
Friendly and welcoming staff.

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Alosaimi

By

November 02, 2019

One of the best hotel management I’ve ever seen friendly and welcoming I felt home.

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Amazing staff

By

October 25, 2019

Great staff, welcoming atmosphere and cosy environment

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Neat hotel

By

October 19, 2019

Overall was great experience, location is perfect since it close to airport and close to the city center. Reception was perfect. Its not my first stay and it will not be the last.

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Comfortable stay - good check-in experience

By

October 16, 2019

club

Stayed here overnight on a business trip. Friendly staff, good gym and dining, reasonable price.

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Great Staff

By

October 14, 2019

The staff at the Holiday Inn Express are very professional and make the stay a pleasure every time I stay there. The rooms are clean and comfortable.

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