 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.2
82%
Recommend This Property
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Open Gallery
Acceptable
Byjnjr3610
May 24, 2022
Nice staff, good location for my event, hotel needs TLC: mold in tub Chalking, carpet updated, room needs to be wipe down on a regular basis
H/I SW Lincoln NE
ByRandy
May 17, 2022
Our stay wad less than twelve hours. Lobby was very spartan. Could use some plants or something to give it some life. It was not very inviting. After precheck in confirmation was done online, one would have thought paper work would have already been processed but it was not. Though it didn’t take but ten maybe fifteen minutes what it the point of confirming your stay.
Room was nice enough. Missing hair dryer, towel hooks were missing in the door and TV sound was awful. Faded in an out. Bed was comfy, towels were big and soft. Coffee in the lobby was nice.
We used points to stay but have found pay or points really doesn’t make much of a difference. Clerk did acknowledge our status but its really no big deal. Occasionally we’ll get a hotel staff person that does appreciate our brand loyalty and thanks us. Feels nice when it happens but most times feels scripted.
Employees
ByWalle. Walle
May 11, 2022
When you make a reservation and you put it on hold on your card but you ask them if you can pay cash when you get there and they said yes when you were making the reservation and then when you get there they said no and there is no manage your arm the premises day or night which I thought was very unprofessional.
It was very quiet
ByJax*
May 04, 2022
I initially wanted to get a room on the bottom floor but could not and I didn't realize that I had to put pay for breakfast so I didn't have any and I wasn't recognized as a member.
But the room was very clean staff was very friendly and it was a good location.
Bad experience
ByBill 7
May 03, 2022
Staff at hotel was very friendly. This hotel need to be refurbished as the room furnishings are very outdated. The room I was assigned had a soot like substance covering the bed and my replacement room was no better. It took a third attempt to find a clean room. Breakfast was probably the worst I have ever experienced in a hotel. I would not recommend this hotel to family or friends.
Comfortable bed
ByCarlyE03
April 26, 2022
The bed was comfortable for the stay. The cleanliness of the room was not great. The hotel had vending machines but you had to use card only. The restaurant in the hotel was also not open due to staffing.
Front Desk Associate
ByJones501
April 07, 2022
Pleasant stay until the next day when we went down the the “full buffet” is what we were told when booking and paid for it. It was eggs, a couple of pieces of bacon and some potatoes and dry cereal. I asked about pancakes since there was syrup out and what told that was from yesterday when they had a full buffet. I asked front desk to reimburse the buffet since we didn’t eat it and the lady which didn’t have her name tag on and wouldn’t tell me her name stated too bad and that she’s not changing it. Very rude and unprofessional. Emailed the GM with what happened and haven’t heard back. Called the next day(Monday) was told the GM is on vacation so I asked for assistant GM and was told he is busy right now. 4 days later still no phone call or response from anyone there. I will never recommend this hotel to anyone ever.
Not
ByDebi
March 25, 2022
I’m surprised that this property was as poor as it was. Luggage cart was broken, carpet was spotty, the breakfast was a joke $4.99 for a poor continental type breakfast. Bathtub was plugged up, no coffee pods in the room, curtains were ripped. Not a happy camper. Should’ve camped out
BED BUGS!!!!
ByEmily H
December 15, 2021
BED BUGS!!! Check your room before sleeping if you stay here! Woke up to a bed bug crawling beside me in my bed. Took a picture and even a video of it crawling across my bed. The hotel said I cannot get my money back because a professional found no bugs in my room. I guess I should have captured the bug, although I don’t think even that would have satisfied them. I never once received an apology from anyone either. I’m disgusted and fearful that I have brought bed bugs into my home. This was handled horribly and this hotel clearly doesn’t understand the consequences of a bed bug infestation.
disappointed
ByTrueper59
December 10, 2021
awaken by the front desk for making noise not happy!!!
Terrible service
ByBdhar
December 07, 2021
No service. Front desk rarely staffed. Charged an extra day and won’t refund.
Nice place to stay
ByBKey
December 02, 2021
I stayed with family and have very pleasant and uninterrupted stay. Thank you for excellent service.