Holiday Inn Macau

Dear Macau GO, First of all, thank you for choosing Holiday Inn Macau for your hospitality needs. We appreciate you for taking the valuable time in bringing your experience and concern to our attention; your feedback is invaluable to us. We are delighted by your feedback on overall accommodation facilities and our strategic location. Our hotel has been continuously carrying out various renovation projects on added amenities in order to deliver unforgettable and value-for-money experiences to our guests. Moreover, our hotel is centrally located in the prime and convenient location, which is only 5-15 minutes walking distance to most shopping malls, restaurants, historical sites and casinos. All positive comments have been shared with staff which can highly motivate our team to maintain and improve the quality of service in the future. Regarding to the shuttle bus service, complimentary scheduled hotel shuttle bus service is available between hotel and ferry terminal from Monday to Sun (including Public holidays). Every 00:15 and 00:45 operates/starts from Ferry Terminal and every 00:00 and 00:30 operates/starts from Hotel. However, please contact our reception staff directly for any problem and assistance you may need in the future. Comment regarding to room price is heard and forwarded to the appropriate departments for further reviewing in order to provide better hospitality experience. Thank you again for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests and we look forward to welcoming you back soon. Best regards, Holiday Inn Macau

Dear Guest, Thank you for sharing with us your recent experience. Your constructive feedback is valuable for us to identify the areas for improvement. We are sorry to hear that you have less satisfaction on the recent experience and please accept our apologies on the smell of cigarettes issue that affected your stay. We assure you this comment will most certainly be communicated to the management so as to improve the overall accommodation standards. Once again, please accept our most sincere apologies for the areas where we did not meet your expectations. We look forward to welcoming you back to the Holiday Inn Macau when you next choose to stay with us and to having the opportunity of winning your confidence back. Best regards, Holiday Inn Macau

Dear 4SeasonJohn, Thank you for being an IHG Rewards Club member, and for taking the time to share a review of your recent stay. We are sorry to hear about your unsatisfied experience during the stay with us. Please be assured that comment regarding to service is heard and forwarded to the appropriate departments for further reviewing and make sure that all services provided are up to the standard as we work very hard to ensure our facilities and services to be flawless and strive to the best of our ability. Feedback on shower head function will be reviewed and most certainly forwarded to the appropriate departments for further consideration and improvement as we pledge to deliver unforgettable and value-for-money experiences to our guests. Once again, please accept our most sincere apologies for the areas where we did not meet your expectations. We look forward to welcoming you back to the Holiday Inn Macau when you next choose to stay with us and to having the opportunity of winning your confidence back. Best regards, Holiday Inn Macau

Dear Guest, First of all, thank you for choosing Holiday Inn Macau for your hospitality needs. We appreciate you for taking the valuable time in bringing your experience and concern to our attention; your feedback is invaluable to us. We are pleased to read that you found satisfied on our accommodation amenities and the shuttle bus service. We are also delighted by your positive feedback on our staff and their professional service that offered during your stay. Your comment has been shared with staff which can highly motivate our team to maintain and improve the quality of service in the future. Moreover, in order to deliver unforgettable and value-for-money experiences to our guests, the renovation on the 9th Floor is scheduled from May 16, 2016 to the end of July, 2016. During the mentioned period, Tea Tree Spa, Fitness Centre and In-door Swimming Pool will be out of service. Your support means a lot to us and we really appreciate you recommending us to others. We look forward to seeing you again soon. Best regards, Holiday Inn Macau

亲爱的贵宾, 感谢阁下选择澳门假日酒店, 并在百忙之中抽出时间填写在线客人满意度调查问卷。 很高兴您对我们酒店的整体设施, 性价比和员工的服务质素和专业态度作出好评和称赞, 特别是地理环境这一项, 您的认可对我们来说很重要。 敝店地处于市中心, 无论步行或乘坐其他公共交通工具到理想目的地都十分方便。 对于您所提及有关酒店老旧之意见, 谨代表本酒店向您致上万分歉意。 其实本酒店亦不断地进行各大小的更新工程和维修保养, 以及在改造项目上增加新设施, 以提供一个更舒适的住宿环境给客人, 请相信我们始终致力为客人提供更好的入住体验。 我们再一次感谢您的意见, 我们对每一位客人的意见都非常关注, 只有知道您的所想,我们才有机会针对不足之处去改善及进步。 最后,我们衷心希望能再次为您服务。 敬祝 生活愉快! 澳门假日酒店

Dear giantpanda26 , First of all, thank you for choosing Holiday Inn Macau for your hospitality needs. We appreciate you for taking the valuable time in bringing your experience and concern to our attention; your feedback is invaluable to us. We are glad to hear that you were able to take advantage of our strategic location. Hotel is centrally located in the prime and convenient location, which is only 5-15 minutes walking distance to most shopping malls, historical sites and casinos. Please accept our apologies on the bathroom facilities which affected your stay. Comments are heard and forwarded to the appropriate departments for further reviewing in order to provide better hospitality experience. Thank you again for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests and we look forward to welcoming you back soon Best regards, Holiday Inn Macau

亲爱的贵宾, 感谢阁下选择澳门假日酒店, 并在百忙之中抽出时间填写在线客人满意度调查问卷。 很高兴你认为我们酒店的整体设施舒适和性价比高, 并同时感谢你对我们员工的服务质素和招待作出好评和称赞。 特别是地理环境这一项, 敝店地处于市中心, 无论步行或乘坐其他公共交通工具到理想目的地都十分方便。 确实本酒店亦不断地进行各大小的更新工程和维修保养, 以及在改造项目上增加新设施, 以提供一个更舒适的住宿环境给客人。 我们再一次感谢您的意见和支持, 我们对每一位客人的意见都非常关注,只有知道您的所想, 我们才有机会针对不足之处去改善及进步。 期望在不久的将来有机会再次欢迎阁下到本酒店入住。 敬祝 生活愉快! 澳门假日酒店

亲爱的贵宾, 感谢阁下对IHG一直以来的支持, 并在百忙之中抽出时间填写在线客人满意度调查问卷。 很高兴您认为我们酒店的地理位置方便和性价比高, 您的认可对我们来说很重要。 确实我们酒店到附近旅游地标, 大型广场, 餐厅和赌场只需要大约五至十分钟时间, 真的很方便。 我们再一次感谢您的意见, 我们对每一位客人的意见都非常关注, 只有知道您的所想,我们才有机会针对不足之处去改善及进步。 最后,我们衷心希望能再次为您服务。 敬祝 生活愉快! 澳门假日酒店

親愛的aco shirl, 感謝閣下選擇澳門假日酒店, 並在百忙之中抽出時間填寫線上客人滿意度調查問卷。 很高興您滿意我們酒店為IHG會員所帶來的整體優待, 包括樓層入住安排, 延長退房優惠, 和飲品贈送, 並同時感謝你認為我們酒店的地理位置及交通的方便, 您的認可對我們來說很重要。 確實我們酒店到附近旅遊地標, 大型廣場, 餐廳和賭場只需要大約五至十分鐘時間, 真的很方便。 關於酒店性價比之寶貴意見交給酒店管理層和相關部門作參考以便加強酒店在市場上的競爭能力。 我們再一次感謝您的意見, 我們對每一位客人的意見都非常關注, 只有知道您的所想,我們才有機會針對不足之處去改善及進步。 最後,我們衷心希望能再次為您服務。 敬祝 生活愉快! 澳門假日酒店

Dear hagi52156, First of all, thank you for choosing Holiday Inn Macau for your hospitality needs. We appreciate you for taking the valuable time in bringing your experience and concern to our attention; your feedback is invaluable to us. We are pleased to hear that you were able to take advantage of our strategic location. Hotel is centrally located in the prime and convenient location, which is only 5-15 minutes walking distance to most shopping malls, historical sites and casinos. We are also delighted by your positive feedback on our friendly staff with their professional service that offered during your stay. Your comment has been shared with staff which can highly motivate our team to maintain and improve the quality of service in the future. We are sorry to hear that you have less satisfaction on the language issue provided by our staff, we will provide a thorough training review for our team especially on language and make sure that all services provided are up to the standard as we work very hard to ensure our facilities and services to be flawless and strive to the best of our ability. Please accept our apologies on the cleanliness of our room especially the bathroom. Comments are heard and forwarded to the appropriate departments for further reviewing in order to provide better hospitality experience. Moreover, we are deeply sorry about the shortfall on the treatment of Gold member privileges which delivered during your stay. We assure you this comment will most certainly be communicated to the management for further improvement. Once again, please accept our most sincere apologies for the areas where we did not meet your expectations. We look forward to welcoming you back to the Holiday Inn Macau when you next choose to stay with us and to having the opportunity of winning your confidence back. Best regards, Holiday Inn Macau

Dear SmileyEva, Thank you for being an IHG Rewards Club Member and for taking the time to share a review of your recent stay. We are pleased to read that you found satisfied to stay in our hotel. And we are also delighted by your positive feedback on our friendly staff and their professional service that offered during your stay. Your comment has been shared with staff which can highly motivate our team to maintain and improve the quality of service in the future. Thank you again for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests and we look forward to welcoming you back soon. Best regards, Holiday Inn Macau

Dear ジャックD, Thank you for sharing with us your recent experience. We are delighted by your positive feedback on our strategic location. Hotel is centrally located in the prime and convenient location, which is only 5-15 minutes walking distance to most shopping malls, restaurants, historical sites and casinos. Please accept our apologies on the check-in issue that you had experienced during the stay. The mentioned complaint will be forwarded and investigated by our hotel management for further improvement so as to improve the standards of our service. We are sorry to hear that you have less satisfaction on the room environment. Comment is heard and delivered to the appropriate departments for further reviewing in order to provide better hospitality experience. In fact, our hotel has been continuously carrying out various renovation projects on added amenities in order to deliver unforgettable and value-for-money experiences to our guests. Once again, we apologize for the unsatisfying stay, as it is clearly not acceptable and against the standard we promise to deliver and we strongly believe that it was certainly not typical, merely an isolated incident. We look forward to welcoming you back to the Holiday Inn Macau when you next choose to stay with us and to having the opportunity of winning your confidence back. Best regards, Holiday Inn Macau