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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1306 reviews
78%
Recommend This Property

Ratings Breakdown

1306reviews

  • 5 Stars
    642
  • 4 Stars
    318
  • 3 Stars
    150
  • 2 Stars
    109
  • 1 Stars
    87

Rooms Hot

By

August 16, 2018

platinumelite

As a platinum member I don't give bad reviews unless it is needed. In this case my son was traveling with his new born baby and although as a positive the hotel did let my family check in early they did not respond in what I would classify as a urgent matter. During this stay it was extremely hot so with that said the hallways were just miserable with heat and My son with a 6 month old baby's room was very hot also. My family checked in and went to dinner then when they returned the room was very hot and when they called the front desk in stead of moving rooms like we had hoped they said they could not move him till a maintenance man came and checked it out which would be about 1-2 hours which would be around 10:00PM Again we said we have a baby and they still could not do this. So after a day of full traveling and a crying baby we just striped off all clothing and suffered through it since we had an extremely early flight. I would never stay at this hotel again because of this and I plan to file a formal complaint with IHG in this matter.

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