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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 379 reviews
88%
Recommend This Property

Ratings Breakdown

379reviews

  • 5 Stars
    194
  • 4 Stars
    116
  • 3 Stars
    31
  • 2 Stars
    25
  • 1 Stars
    13

Outstanding Staff and service

By

May 29, 2017

Conveniently located about 2 miles from downtown in a quiet area with a nice garden and park at the back. Good restaurant and convenience store few hundred yards away. Outstanding service from front desk staff, especially Filip and his female colleague. They went over and above to get us a better room, happily arranged things like tour, taxi, etc. I won't know what the regular rooms are like, since as a platinum member I got upgraded to an executive room. The executive lounge, however could have more things to eat and be replenished more often. Good space though for quietly doing some personal business. All in all a pleasant experience especially as this was the last leg of my European tour.

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Prague

By

May 28, 2017

Excellent location and quality accommodation. Very close to transport and city highlights

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great stay - as I'm used to have here

By

May 25, 2017

platinumelite

As always it was a pleasure to stay here again.
Very kind staff.
Feel meanwhile a little home here (at least while I'm in PH).

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Nettes Personal tolles Hotel

By

May 24, 2017

club

Personal war sehr nett und bemüht. Tolles Hotel. Super Parkgarage und kontrollierte Zufahrt / Abfahrt für Autos! Sehr hoher Sicherheitsfaktor. Gutes Frühstück. Sehr schöne und moderne Zimmer

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Decent standard

By

May 23, 2017

Good level of service, nothing wrong, nothing to have wow factor...a bit expensive (standard rate) for leisure travellers considering circumstances...

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Aging Hotel - Average Service

By

May 19, 2017

platinumelite

Air Conditioning did not really work. The "Executive Room" is a bit of a joke. The room is small and average so do not understand how this qualified as an executive room. The "lounge" is an unattended room you open with your key and is poorly maintained and poorly stocked with food or beverages. I guess its unfair to compare with lounges in Holiday Inns in Asia.

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Some unfriendly staffs

By

May 14, 2017

Some reception girls at the front desk seemed not professional and have not been well trained, they spoke unclear English and were not friendly to me, she was even checking my Visa like an official, which have made me not comfortable.

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Nice hotel handy to city centre

By

May 01, 2017

This hotel is a comfortable walk into the city centre but far enough away to be quiet and relaxed

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Business trip to Prague

By

April 30, 2017

club

Very much improved experience from the last time I visited. The room had all the equipment needed during the trip and the comfort of sleep was also very much improved in the room I was given.
The staff were lovely as always. This time I also used the restaurant rather than room service and have to say the service is of the highest quality.

I would certainly recommend this hotel for stay in executive rooms.

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Freundliches Personal, aber Zimmer enttäuschend

By

April 30, 2017

club

Das Zimmer war abgewohnt und total überheizt, die Bad Armaturen funktionieren schlecht. Frühstück üblicher Durchschnitt

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Leisure Trip in Prague

By

April 26, 2017

club

I find it the duvet cover is too short for 6 foot tall guy like me.

Internet signal in room is not strong and unstable, it goes on and off.

Overall is satisfied.

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Языковое общение

By

April 25, 2017

club

Мы пытались общаться с персоналом на русском языке, т.к. английского и чешского языков мы не знаем, мы приехали из Казахстана. Горничные нас очень хорошо понимали и помогали нам. А вот на ресепшене нас понимали с трудом, хотя именно с этого персонала на ресепшене складывается впечатление об отеле и стране в целом.

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