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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 1022 reviews
91%
Recommend This Property

Ratings Breakdown

1022reviews

  • 5 Stars
    670
  • 4 Stars
    230
  • 3 Stars
    68
  • 2 Stars
    33
  • 1 Stars
    21

Updates needed

By

January 21, 2020

It's a pretty nice hotel. Cleanliness rating 7
I assumed the rooms would've been updated based off the visual appearance of the lobby

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Great bed

By

January 21, 2020

It was a very nice and wonderful stay the staff was nice and understanding.

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great service

By

January 17, 2020

club

great service and friendly staff,great service and friendly staff,great service and friendly staff

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Great place to stay

By

January 16, 2020

platinumelite

Staff is super friendly. Accomations were as expected. You will enjoy your stay.

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Wonderful Service

By

January 10, 2020

Enjoyed my stay, it was amazing. Will be back again.

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Great Service

By

January 08, 2020

Clean hotel and staff were excellent. The room was in great shape and the beds were comfortable.

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Good Experience

By

January 07, 2020

club

Nice and clean hotel. Very warm welcome and inviting. Rooms are well kept and very clean.

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Horrible experience

By

January 06, 2020

I will NOT stay here again. Our bed was broken, room did not have the hot tub/whirlpool tub in it, pool was out of order and the heating unit dripped all night! The staff did nothing to compensate us or reimburse us. Instead of 2 nights we checked out and went somewhere else for our anniversary.

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Great Stay!

By

January 03, 2020

We stayed in a King suite and we enjoyed the room very much. All the hotel staff were very polite and did a great job!

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OK ... but General Manager Unavailable

By

December 30, 2019

Great central location for Warren and Sterling Heights. The housekeeping and maintenance staff at this hotel are superb! One guy even refused a tip! DETRACTOR: The Hotel Manager apparently is NOT on site a lot and she indicates she doesn't get her messages. I made several attempts to reach her starting on the first day of our stay. When I finally spoke with her on a service issue, Ms. Maroki seemed disinterested. Real Service concerns ... call 1-800-HOLIDAY! I would take a chance on ANOTHER Holiday Inn location on my next visit to Michigan.

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Great Staff

By

December 28, 2019

club

Great Staff,Check Inn Was Simple And Fast,Restaurant/Bar Was Very Accommodating, I Stay Here For Extended Stays For Work, Sara/Hind/Winter/Aiden Are All More Than Happy To Make Sure Everything Is Good During My Stay. Highly Recommend This Holiday Inn.

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Billing not correct

By

December 22, 2019

I registered for the 'buy 3, get 1 free' promotion. Upon checkout, I was charged for all 5 nights of my stay. When I asked the clerk to correct it, he stated he couldn't, that it was an IHG promotion that the facility had no control over. I was told I had to contact IHG to resolve. This is not only misleading and false representation, but highly concerning that a customer would be told to resolve it themselves!!

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