 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Updates needed
ByJlang37
January 21, 2020
It's a pretty nice hotel. Cleanliness rating 7
I assumed the rooms would've been updated based off the visual appearance of the lobby
Great bed
ByLivy
January 21, 2020
It was a very nice and wonderful stay the staff was nice and understanding.
great service
ByAimee
January 17, 2020
great service and friendly staff,great service and friendly staff,great service and friendly staff
Great place to stay
ByPATRICK
January 16, 2020
Staff is super friendly. Accomations were as expected. You will enjoy your stay.
Wonderful Service
ByShay
January 10, 2020
Enjoyed my stay, it was amazing. Will be back again.
Great Service
ByJoe2020
January 08, 2020
Clean hotel and staff were excellent. The room was in great shape and the beds were comfortable.
Good Experience
ByR1202
January 07, 2020
Nice and clean hotel. Very warm welcome and inviting. Rooms are well kept and very clean.
Horrible experience
ByK Johnson
January 06, 2020
I will NOT stay here again. Our bed was broken, room did not have the hot tub/whirlpool tub in it, pool was out of order and the heating unit dripped all night! The staff did nothing to compensate us or reimburse us. Instead of 2 nights we checked out and went somewhere else for our anniversary.
Great Stay!
ByJM247
January 03, 2020
We stayed in a King suite and we enjoyed the room very much. All the hotel staff were very polite and did a great job!
OK ... but General Manager Unavailable
ByMr Cupcake Maker
December 30, 2019
Great central location for Warren and Sterling Heights. The housekeeping and maintenance staff at this hotel are superb! One guy even refused a tip! DETRACTOR: The Hotel Manager apparently is NOT on site a lot and she indicates she doesn't get her messages. I made several attempts to reach her starting on the first day of our stay. When I finally spoke with her on a service issue, Ms. Maroki seemed disinterested. Real Service concerns ... call 1-800-HOLIDAY! I would take a chance on ANOTHER Holiday Inn location on my next visit to Michigan.
Great Staff
ByDrewtroy1
December 28, 2019
Great Staff,Check Inn Was Simple And Fast,Restaurant/Bar Was Very Accommodating, I Stay Here For Extended Stays For Work, Sara/Hind/Winter/Aiden Are All More Than Happy To Make Sure Everything Is Good During My Stay. Highly Recommend This Holiday Inn.
Billing not correct
Byunhappy customer1234567
December 22, 2019
I registered for the 'buy 3, get 1 free' promotion. Upon checkout, I was charged for all 5 nights of my stay. When I asked the clerk to correct it, he stated he couldn't, that it was an IHG promotion that the facility had no control over. I was told I had to contact IHG to resolve. This is not only misleading and false representation, but highly concerning that a customer would be told to resolve it themselves!!