Rated 4.2 out of 5 by 235
Rated 4.0 out of 5.0 by theBrknSystm Spring Vacation
My friend and I stayed at this property as part of my spring (birthday) vacation this year. The common areas of the property seem well maintained, the staff were friendly and the amenities were abundant. However, the room I got left a little bit to be desired. The AC seemed to struggle to keep the room cool, so sleeping wasn't exactly the best. I did't feel it necessary to complain about since I was only there a couple nights and it was bearable. Also, I had purchased a breakfast option for my stay but was unable to utilize the second day of it because the restaurant wasn't open (@ 6:30AM?) before I had to depart to make it back to the Orlando airport for my flight. So I was a little bummed about that as I had pre-paid for the option. But all in all it was a good stay and my friend and I enjoyed ourselves. I would stay at the property again if I found myself in the area.
May 1, 2016
Rated 5.0 out of 5.0 by Johnny566 Two Day Getaway
We have stayed at this hotel in the past, and always had a great time. The only issue this time, and a very small one at that, was the cleaning staff told us in very broken English the elevator was not working. We walked all the way across the hotel to get to another one. When we walked back to our car which was close to the elevator in question, we discovered they were using it? Oh well!
April 26, 2016
Rated 4.0 out of 5.0 by Greg0569 OK
Der Wasserpark ist mehr Schein als Sein. Drinks an der Bar werden in den obligaten Plastikbechern serviert :-(
Personal war freundlich.
Grosszügige Anlage mit vielen kostenlosen Sportaktivitäten
April 25, 2016
Rated 2.0 out of 5.0 by Sindrla Offered Extras 4 inconveniences, didnt come thru
Wedding Anniversary. Pre Reserved one night stay. Upon check in, late in the afternoon, their credit card machine was down and could not process our check in. While we watched quests check in with no issue, while we stood their embarrassed in the lobby, 45 minutes later they check us in, General Manager offered us two free drinks in the restaurant for our inconvenience, which the restaurant did not honor when we returned from our off property pre planned dinner out, saying "no one informed them" . Overall poor experience considering we purchased the most expensive villa offered, it was our anniversary. We lost a good hour of our already short mini vacation. Property is beautiful, I just don't feel we were treated well at all.
April 17, 2016
Rated 5.0 out of 5.0 by Vickie7 Great Vacation
Enjoyed our stay very much. We were staying with our children and grandchildren. Grandchildren's ages were ages 3, 4, 6 and 9. There was something for all of them to do. Whether it be in the pool, lazy river, the huge slide and the games they had going for the kids. Our oldest grandson loves all the sport games. The young people that entertain the kids were excellent. The grounds were kept very maintained. We enjoyed our vacation thoroughly and hope to return next year. Thank you IHG!!
April 11, 2016
Rated 5.0 out of 5.0 by jk407 Excellent Location, Sunshine all the way.
Front desk service can be improved.
Overall Excellent stay.
April 11, 2016
Rated 5.0 out of 5.0 by JackieJohnnie Great Stay at Cape Canaveral
Never stayed at one of these resorts before, but will definately staying again. Wonderful rooms
April 4, 2016
Rated 4.0 out of 5.0 by brdeer Pretty pool ares and great service.
We have been coming to the property, since the beginning.My wife and kids have always loved it.We come 2-3 times a year. It seemed a little more personal, when it was Ron Jons. It was nice having the big store in there for all your needs. You barely had to leave the property. I do not like the central reservation system.
I understand you are a Holiday Inn property, and you have people booking from around the world,.I usually always book a 2 bedroom, but they did not have any available. I know the procedure. I call every day and see if there is a cancellation. I did just that. I called on Sunday March 20th, and the girl at the front desk said they had a 2- bedroom available. I told my daughter who was very excited. I told her to please book that for me, and she said she would transfer me to reservations, to do it correctly. I thanked her. Someone was on the phone from reservations in about 5 seconds. They proceeded to tell me they had no 2 bedrooms available.I told them that the girl at the desk said there was one left.The said sorry, but people book from as far as Milan.
They didn't seem concerned that I was very disappointed. I asked to speak to a supervisor.
A young lady,Vicki, came to the phone. She was very nice.She said she would look into it and document it so management could get back with me. She also said it did'nt look like I received my points for the 2 visits the previous year. Well, the bottom line was nobody got back with me, and nothing was done. If my kids weren't so excited about going to the resort, i probably would have cancelled my 2 rooms and gone somewhere else.I usually never write anything negative,but I felt you needed to know. I think the system at the front desk needs to be changed, so no one is as disappointed as I was again. Thank you for your time.
April 2, 2016