If you need somewhere close to the airport, you got it. Standard hotel and room. Bed was comfortable, breakfast was okay (sausage patties crispy), and check-in was difficult. Area around the hotel is kinda shady, but didn’t feel to uncomfortable with walking around. Pool was small.
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Good enough for a quick weekend trip
ByNewYawkHawk
2022 五月 09
We were staying only one weekend night while going to a nearby attraction. We arrived very late in the evening and was greeted by a very courteous and professional front desk person (Alix?) The lobby is very basic but clean. We went upstairs and everything was pretty clean. The room was spacious and very clean. I went back downstairs shortly after midnight for warm beverages and the only thing we could get was awful coffee and hot water for tea and hot chocolate packets. I wish there was cold water available. Unfortunately no one seemed to be there after 12:15am to ask for cold water. Overall it's a very good hotel for a very short-stay with just basics but for anything longer I would like a few pampering amenities like warm cookies and/or a better selection of midnight snacks and beverages.
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Nice hotel near airport
ByDale18
2022 五月 04
This hotel is close to airport, clean and comfortable. But the best part for us was the staff at the desk.She was wonderful. She helped us with a problem in the midst of multitasking the busy desk by herself.
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I do not reccomend
ByBeHappyHere
2022 五月 02
Listen Guys. I have never been treated with such disrespect in my life. The manager of this property is so rude and obnoxious. I am wondering how people with this attitude can even work in hospitality. I work in hotel chains myself and I cant imagine speaking to guest like this. No compassion, Not Friendly, and absolutely not welcoming. Fair Warning
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Rude desk staff
ByNannojojo
2022 四月 28
I had called in the afternoon to let the desk know that we would be arriving very late but that we still wanted our reserved room. When we arrived, Alex at the desk rudely told us that we did not have a room. He was not polite or supportive and certainly not the staff personnel that Holiday Inn Express should want or tolerate to represent their brand. I had to get really angry and protest until Alex finally gave me my reserved room - which he said was no longer available. I will not stay here again. I like Holiday Inn Express, but this hotel missed the mark for customer service.
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Decent Place to Stay
ByElfak
2022 四月 26
It was Quiet Place and it was close to Fort Lauderdale. Convenient Location from Airport and not far from Miami.
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Amazing Staff!
ByStranded at the Airport
2022 四月 07
We stayed at this property this past weekend after our flights got cancelled and I scrambled to get a hotel for the night. I was pleasantly surprised by the cleanliness and the amazing customer service by the staff. The shuttle to and from the airport was a great service and just what we needed. Thank you to the staff for being so nice during a very stressful time. We will stay here again and recommend it highly to anyone in the area!
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Not the best at all
ByAprilann
2022 三月 31
I have stayed at a lot of holiday inns this one was far from the best it had black marks on the wall with finger prints the cover that was on the air conditioner was nasty the bath tub needed bleach the room was very small and you could here the doors slam in every room on the floor all night .the ice buck had no bag or a bag for dirty clothes ? The breakfast was one lady and no gravy no pancakes they had to Sausage to types they were hockey pucks no cream cheese and she way trying . I used my free night I should have save it the codd sad t would of been 180 not for this look for a different one just a fyi
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Hotel
ByBobbiC
2022 三月 20
The room was very clean & staff was very accommodating & friendly.
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Front Desk & Airport Shuttle issues
Byhawkfan1212
2022 三月 15
Getting an Airport Shuttle upon arrival was a challenge. The Front Desk appeared to be understaffed. Calling for the Shuttle took several attempts with several times being put on hold for an extended period. When I finally was able to talk to a person, who was very hard to understand, I was told it would be 15-60 minutes. When we arrived at the property, the person at the front desk was cold and impersonal. This occurred on Feb-27 about 6 PM
On the positive side, the room was comfortable. The lady tending to the Breakfast was efficient and personable. Maybe she should be promoted to the Front Desk!
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Overnight stay
ByMarc34746
2021 十二月 19
Pricey for the area and this type of hotel. Breakfast seating limited. They ran out of several items.
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Airport shuttle service unacceptable
ByRetired pilot
2021 十二月 16
This hotel was picked from previous other Holiday Inn Express experience and that it advertised that it provided airport shuttle service. Waited over an hour for a 3/4 mile airport shuttle ride, calling every 20 minutes and being assured the shuttle would be there in another 20 minutes. Gave up after an hour and 15 minutes and took a taxi. Shuttle was apparently a contract service that included several other hotels. There was an unused Holiday Inn shuttle van that remained parked in the hotel lot for my entire stay. Except for a really noisy air room air conditioner, the hotel stay itself was nice.
Comfortable bed
ByRyanDee81
2022 五月 21
If you need somewhere close to the airport, you got it. Standard hotel and room. Bed was comfortable, breakfast was okay (sausage patties crispy), and check-in was difficult. Area around the hotel is kinda shady, but didn’t feel to uncomfortable with walking around. Pool was small.
Good enough for a quick weekend trip
ByNewYawkHawk
2022 五月 09
We were staying only one weekend night while going to a nearby attraction. We arrived very late in the evening and was greeted by a very courteous and professional front desk person (Alix?) The lobby is very basic but clean. We went upstairs and everything was pretty clean. The room was spacious and very clean. I went back downstairs shortly after midnight for warm beverages and the only thing we could get was awful coffee and hot water for tea and hot chocolate packets. I wish there was cold water available. Unfortunately no one seemed to be there after 12:15am to ask for cold water. Overall it's a very good hotel for a very short-stay with just basics but for anything longer I would like a few pampering amenities like warm cookies and/or a better selection of midnight snacks and beverages.
Nice hotel near airport
ByDale18
2022 五月 04
This hotel is close to airport, clean and comfortable. But the best part for us was the staff at the desk.She was wonderful. She helped us with a problem in the midst of multitasking the busy desk by herself.
I do not reccomend
ByBeHappyHere
2022 五月 02
Listen Guys. I have never been treated with such disrespect in my life. The manager of this property is so rude and obnoxious. I am wondering how people with this attitude can even work in hospitality. I work in hotel chains myself and I cant imagine speaking to guest like this. No compassion, Not Friendly, and absolutely not welcoming. Fair Warning
Rude desk staff
ByNannojojo
2022 四月 28
I had called in the afternoon to let the desk know that we would be arriving very late but that we still wanted our reserved room. When we arrived, Alex at the desk rudely told us that we did not have a room. He was not polite or supportive and certainly not the staff personnel that Holiday Inn Express should want or tolerate to represent their brand. I had to get really angry and protest until Alex finally gave me my reserved room - which he said was no longer available. I will not stay here again. I like Holiday Inn Express, but this hotel missed the mark for customer service.
Decent Place to Stay
ByElfak
2022 四月 26
It was Quiet Place and it was close to Fort Lauderdale. Convenient Location from Airport and not far from Miami.
Amazing Staff!
ByStranded at the Airport
2022 四月 07
We stayed at this property this past weekend after our flights got cancelled and I scrambled to get a hotel for the night. I was pleasantly surprised by the cleanliness and the amazing customer service by the staff. The shuttle to and from the airport was a great service and just what we needed. Thank you to the staff for being so nice during a very stressful time. We will stay here again and recommend it highly to anyone in the area!
Not the best at all
ByAprilann
2022 三月 31
I have stayed at a lot of holiday inns this one was far from the best it had black marks on the wall with finger prints the cover that was on the air conditioner was nasty the bath tub needed bleach the room was very small and you could here the doors slam in every room on the floor all night .the ice buck had no bag or a bag for dirty clothes ? The breakfast was one lady and no gravy no pancakes they had to Sausage to types they were hockey pucks no cream cheese and she way trying . I used my free night I should have save it the codd sad t would of been 180 not for this look for a different one just a fyi
Hotel
ByBobbiC
2022 三月 20
The room was very clean & staff was very accommodating & friendly.
Front Desk & Airport Shuttle issues
Byhawkfan1212
2022 三月 15
Getting an Airport Shuttle upon arrival was a challenge. The Front Desk appeared to be understaffed. Calling for the Shuttle took several attempts with several times being put on hold for an extended period. When I finally was able to talk to a person, who was very hard to understand, I was told it would be 15-60 minutes. When we arrived at the property, the person at the front desk was cold and impersonal. This occurred on Feb-27 about 6 PM
On the positive side, the room was comfortable. The lady tending to the Breakfast was efficient and personable. Maybe she should be promoted to the Front Desk!
Overnight stay
ByMarc34746
2021 十二月 19
Pricey for the area and this type of hotel. Breakfast seating limited. They ran out of several items.
Airport shuttle service unacceptable
ByRetired pilot
2021 十二月 16
This hotel was picked from previous other Holiday Inn Express experience and that it advertised that it provided airport shuttle service. Waited over an hour for a 3/4 mile airport shuttle ride, calling every 20 minutes and being assured the shuttle would be there in another 20 minutes. Gave up after an hour and 15 minutes and took a taxi. Shuttle was apparently a contract service that included several other hotels. There was an unused Holiday Inn shuttle van that remained parked in the hotel lot for my entire stay. Except for a really noisy air room air conditioner, the hotel stay itself was nice.