Room not clean
One employee on staff at full capacity
Bed not made-bare mattress in room
Hall garbage overflowing with dirty diapers
Over an hour wait for shuttle
Over an hour to check in
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Outdated and poor service
BySam74
2020 十一月 23
After arrival at airport, we called hotel for shuttle for 3 times. We waited for over an hour and finally had enough and took a cab. Hotel is outdated and towels had stains. No sanitizer in lobby or elevator. Worst IHG hotel we have ever seen.
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Clean
ByCrossfit Junkie
2020 十一月 22
We stayed one night before flying out of the Ft Lauderdale airport. The location was minutes from the airport, and the room was clean and comfortable.
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Great hotel except for at breakfast time
ByTayFord
2020 十一月 17
Loved this hotel except for the fact that they did not have the complimentary hot breakfast. They didn’t even turn the juice machine on
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Great stay
ByNono
2020 十一月 17
I really appreciate the staff and the service, great attention to detail
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Where's my breakfast?
BySarge
2020 十一月 16
I understood that there would be breakfast. Waited around until 7am. No food. Coffee was good, though.
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Not the experience we normally have at HIE
ByLisa Iowa
2020 十一月 15
This location isn’t in the best area of town. There was a room down the hall that has 4 police arrive. Not sure what was going on but no shots fired. Upon arrival the front desk clerk appeared Irritated and has difficulty getting the key cards to work. The room appeared clean. They don’t have toiletry samples like normal. They have large bottles of JR Watkins products in a dispenser in the shower. The body wash was empty and no lotion was provided.
The normal breakfast wasn’t offered due to COVID but what was provided was meek. One bottle of water, one Nutrigrain bar and one chocolate muffin. When I stayed at the Raddison last month they offered a Jimmy Dean breakfast sandwich, fruit, yogurt, water, juice and danish.
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Great option
ByRamboMonkey77
2020 十一月 14
Highly recommended. The hotel is clean, comfortable, and very close to the airport and beach. The value and comfort make this a great option for any traveller.
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Safe place to sleep for a connecting flight the next day
BySweetonme
2020 十一月 14
Great place to stay for the family. We felt safe and we were very comfortable. Even with covid the bagged breakfast was good.
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Comfortable Bed and Great Service.
ByDoc.7
2020 十一月 12
Your General Manager Danielle Manages a Great Hotel and is a Professional. She makes sure the customer is Safe, and Satisfied.
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Avoid at all costs
ByMemphistiger75
2020 十一月 05
Booked two weeks in advance for 3 night stay and requested a king. Upon arrival, was told there are no kings available. When I arrived in the room, I had no trash can in the room or bathroom. Called 3 times and they finally brought a trash can the next day. TV picked up 5 channels and it was sunny and clear. Called about that and all I got was “we’re aware of the problem”. Coffee maker didn’t work... leaked water before it brewed the coffee, and never received a new one after 4 calls. I’m a pilot for a major US airline, so I stay in many many hotels for work and leisure... and this is honestly one of the worst I’ve ever stayed in. Avoid at all costs. I’ll never stay in another IHG on my own dime again.
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Great front desk staff
ByArek
2020 十一月 01
So I ended up here when I missed my connecting flight due to weather but the airline already sent all my
Luggage to my final destination. Since airline blamed weather as the reason this all came out of my own pocket.
Pros; Close to Hotel, clean room, Hotel shuttle every hour which is on time, and the girls at the front Desk were friendly furring checkout.
Cons: I don’t think this one has been remodeled because bed was hard as a rock and did not have usb outlets next to the bed. Also since airline sent all my luggage to my final destination I Did not have my basic toiletries. They had tooth brushes and toothpaste but no deodorant.
Worst experience
BySms102866
2020 十一月 23
Room not clean
One employee on staff at full capacity
Bed not made-bare mattress in room
Hall garbage overflowing with dirty diapers
Over an hour wait for shuttle
Over an hour to check in
Outdated and poor service
BySam74
2020 十一月 23
After arrival at airport, we called hotel for shuttle for 3 times. We waited for over an hour and finally had enough and took a cab. Hotel is outdated and towels had stains. No sanitizer in lobby or elevator. Worst IHG hotel we have ever seen.
Clean
ByCrossfit Junkie
2020 十一月 22
We stayed one night before flying out of the Ft Lauderdale airport. The location was minutes from the airport, and the room was clean and comfortable.
Great hotel except for at breakfast time
ByTayFord
2020 十一月 17
Loved this hotel except for the fact that they did not have the complimentary hot breakfast. They didn’t even turn the juice machine on
Great stay
ByNono
2020 十一月 17
I really appreciate the staff and the service, great attention to detail
Where's my breakfast?
BySarge
2020 十一月 16
I understood that there would be breakfast. Waited around until 7am. No food. Coffee was good, though.
Not the experience we normally have at HIE
ByLisa Iowa
2020 十一月 15
This location isn’t in the best area of town. There was a room down the hall that has 4 police arrive. Not sure what was going on but no shots fired. Upon arrival the front desk clerk appeared Irritated and has difficulty getting the key cards to work. The room appeared clean. They don’t have toiletry samples like normal. They have large bottles of JR Watkins products in a dispenser in the shower. The body wash was empty and no lotion was provided.
The normal breakfast wasn’t offered due to COVID but what was provided was meek. One bottle of water, one Nutrigrain bar and one chocolate muffin. When I stayed at the Raddison last month they offered a Jimmy Dean breakfast sandwich, fruit, yogurt, water, juice and danish.
Great option
ByRamboMonkey77
2020 十一月 14
Highly recommended. The hotel is clean, comfortable, and very close to the airport and beach. The value and comfort make this a great option for any traveller.
Safe place to sleep for a connecting flight the next day
BySweetonme
2020 十一月 14
Great place to stay for the family. We felt safe and we were very comfortable. Even with covid the bagged breakfast was good.
Comfortable Bed and Great Service.
ByDoc.7
2020 十一月 12
Your General Manager Danielle Manages a Great Hotel and is a Professional. She makes sure the customer is Safe, and Satisfied.
Avoid at all costs
ByMemphistiger75
2020 十一月 05
Booked two weeks in advance for 3 night stay and requested a king. Upon arrival, was told there are no kings available. When I arrived in the room, I had no trash can in the room or bathroom. Called 3 times and they finally brought a trash can the next day. TV picked up 5 channels and it was sunny and clear. Called about that and all I got was “we’re aware of the problem”. Coffee maker didn’t work... leaked water before it brewed the coffee, and never received a new one after 4 calls. I’m a pilot for a major US airline, so I stay in many many hotels for work and leisure... and this is honestly one of the worst I’ve ever stayed in. Avoid at all costs. I’ll never stay in another IHG on my own dime again.
Great front desk staff
ByArek
2020 十一月 01
So I ended up here when I missed my connecting flight due to weather but the airline already sent all my
Luggage to my final destination. Since airline blamed weather as the reason this all came out of my own pocket.
Pros; Close to Hotel, clean room, Hotel shuttle every hour which is on time, and the girls at the front Desk were friendly furring checkout.
Cons: I don’t think this one has been remodeled because bed was hard as a rock and did not have usb outlets next to the bed. Also since airline sent all my luggage to my final destination I Did not have my basic toiletries. They had tooth brushes and toothpaste but no deodorant.