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Holiday Inn Express 里士满 - 市中心

201东卡里街 , 里士满, 弗吉尼亚州 23219

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
85%
推荐此酒店

整体体验

4.2

基于 1189 评论
85%
推荐此酒店

Ratings Breakdown

1189评论

  • 5 星级
    650
  • 4 星级
    314
  • 3 星级
    97
  • 2 星级
    76
  • 1 星级
    52

Richmond VA location

By

2020 九月 21

The hotel had a mildew smell to it. You could tell something had happened. The room we was assigned to smelled horrible and had this icky feel to it. The room air conditioning unit leaked water and you could tell by the ceiling that the room above us had water damage as well. When I checked out I told the front desk about and she said she would note it for the manager and said if I wanted my money back it was nothing she could do about it cause the manager wasn’t there.
I asked for my receipt and left.

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broken room light

By

2020 九月 12

club

The night I arrived I experienced not so great customer service. The front desk agent was sitting down watching a video on her phone as I was walking in. As I checked in, she handed me my key and told me wifi information was inside the key pamphlet. Little to no information. The floor had food stains in my room. Someone forgot to mop. I could not sleep because the light above my bed would not go off. I switched every switch I could see and not one turned the light off. I placed two towels on top of the lights to dim the light but that did not work. I contacted the front desk through the room phone and all i got was a dial tone. I called the hotel from my personal cell phone and the agent answered the phone. I told her the issue and she told me she could come up and check it out or I could wait until the morning so the manager could take some off my bill. I wish I could have switched rooms or something because I did not sleep well at all. I was not comfortable. I hope this issue is resolved.

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Always Holiday Inn Express

By

2020 九月 08

I like the renovated Holiday Inn Express... always our first choice for our trips

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Good value, great location

By

2020 九月 06

It’s a good place to stay. On the boardwalk with a pool and breakfast. Would recommend and would probably stay again if the value was comparable to the other oceanfront hotels.

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Two-Night Stay for Medical Procedure

By

2020 八月 28

platinumelite

Everything was excellent in regard to the facility and everybody was excellent in regard to all of the staff. We really enjoyed our stay while having to undergo a medical procedure at VCU.

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Needs more attention to cleanliness

By

2020 八月 18

club

Filthy room and no action to rectify it. Very disappointing experience from a property we have visited before

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Amazing Service

By

2020 八月 05

The staff here is amazingly kind and helpful. I look forward to going back soon.

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Totally Disappointed.

By

2020 八月 03

Customer services was poor. The bathroom floor was terrible. The tub was dirty. There was vomit in the garage parking by the elevator. This hotel had to be the nastiest I have ever seen. Several doors were propped open on my floor. It was truly a terrible experience. I am glad I didn't pay cash but also upset that I used my points.

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Non-Service for overnight customers

By

2020 七月 20

club

With the understanding of restrictions due to COVID, during my three-night stay: Towels/rags were not supplied, no trash bags provided to dump my own trash (trash was not collected) coffee/cups/sugars not provided, soap ran out, etc... while on my family vacation. I just wish I had been made aware when I checked in of no service and that I would be responsible for getting my own supplies.

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Relax and enjoy Downtown Richmond

By

2020 七月 18

Stayed one night on a Sunday room was spacious and clean comfortable stay and quite. :) Overall quality place to stay

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Comfortable bed and great bathroom

By

2020 七月 13

platinumelite

Got stuck with the I-95 traffic and needed a place to rest for a couple of hours before hitting the road again. Easy access off the highway and a comfortable place to stay.

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TV and Internet

By

2020 七月 10

The remote control to the TV did not work unless you were able to point it at the box behind the TV. This was a known issue for the hotel staff. Since the hotel was not very busy, it would have been nice to have a room without this problem.

The internet would not stay connected without signing in again after every 20-30 minutes. This was a pain when I was trying to work to resign in all the time.

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