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Rated 3.8 out of 5 by 81 reviewers.
Rated 4.0 out of 5.0 by Great hotel, exterior needs some TLC Unfortunately, the exterior of this hotel needs some serious TLC. I'm sure it's a work in progress, as is most of Richmond, but there are a lot of improvements that could be made to the outdoor patio, stairs, parking deck, and landscaping. Also not in the best location, but convenient as it was within walking distance of the convention center. Otherwise, staff was very friendly and accommodating. Room was clean, but felt a bit musty. The air filters could have possibly stood for replacement. February 26, 2014
Rated 1.0 out of 5.0 by Being waken up all the time at night with all the unwanted noise Unlike other holiday inn express, the room of this one in the downtown Richmond is really old. The air conditioner horns like a train. And that was not the worst part. Being waken up at night several times by all the unwanted sounds made me want to retreat in the middle of the night. Plus, this hotel charges 10 dollars for parking, I found that very unreasonable. In one word, this hotel is overpriced and not worth it. February 26, 2014
Rated 5.0 out of 5.0 by Sleep Quality Hotel's other guests were noisy and seem to not be aware or courtious of other guests from time to time up on the hallways. February 24, 2014
Rated 2.0 out of 5.0 Not updated like the rest of Holiday Inn Express's was expecting this hotel to be updated like the rest of holiday inn express hotels I have stayed at recently. This hotel is very outdated and needs some work. February 12, 2014
Rated 5.0 out of 5.0 by Christmas Day =) I was staying over Christmas and although there weren't as many breakfast choices as there usually are the staff were very welcoming and accommodating. The room was comfortable and when searching for a hotel I liked that they offered free internet, free continental breakfast and they had parking available for the night (at a cost of $10 though). It was a very safe feeling hotel, you had to have a hotel key to get to the higher floors from the elevator. I would recommend this hotel if you want to be in downtown Richmond. We were even able to find a restaurant open on Cary Street on Christmas day! Less than a 5 minute drive. January 14, 2014
Rated 5.0 out of 5.0 by Great Stay My husband, son and I had a wonderful experience. The room was clean and comfortable! We will absolutely stay there again when we get the chance. January 3, 2014
Rated 4.0 out of 5.0 by weekend get away This was a nice location, close to the James river and restaurants. The only downfall was the breakfast. We stay in many Holiday inn express motels and have always been impressed with the selection. This was disappointing, no hot water for tea, no bread, sausage, fruit. We landed up walking to Starbucks for fresh coffee and breakfast. December 17, 2013
Rated 4.0 out of 5.0 by Another great stay at HIE All good and comfy except for the heater seemed to be slow in heating up and was blowing most of the night, making it a little hard for our baby to sleep. And the breakfast buffet was missing eggs. Otherwise another great stay at holiday inn express! December 3, 2013
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