I can't believe this is a required field on a voluntary survey of your facility. You should allow guests to share what and how much they want.
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ehh
Bydont remember
2022 七月 03
i stayed at this hotel with my children and their friends for a birthday trip and after coming home, my daughter told me all about her distaste for this place. the showerhead in the bathroom was of poor quality and the TV was just static. She was able to watch channels yes, but it was very difficult to get to the channels in the first place with all the static blocking her vision.
It got to the point where she had to come to my room to take showers or check if the TV in my room was working or not.
And about the elevators, there are two. when we first arrived, they were working just fine, but after we were settled, they were both broken and we had to take the stairs the majority of our trip, until only one elevator was in order
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Comfortable bed
Bykaolaoshi
2022 六月 26
The overall stay was great! Although there were only one set of towels in our room, another two sets of towels were delivered to us after we informed the front desk. Thank you!
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Mediocre
ByMrs Allison
2022 六月 26
Just a quick business trip, but it turned out to be a nightmare. The television didn't work, remote didn't work, no ice bucket or coffee cups, condiments that goes along with the coffee. Just missing the bare necessities of renting a room and it comes in the room. Extremely disappointed in this particular stay. Maybe they forgot to clean the room, because if they cleaned it, they know that these things need to be in the room.
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Comfortable bed
ByMonig5
2022 六月 20
We usually stay at air bnb’s and we haven’t been able to find a comfortable bed yet with them. The bed that we had at this hotel was by far the best and honestly made us question whether we should book at hotels more often instead of air bnbs.
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good service
ByRichg62
2022 六月 14
Busy facility. Service was good. Hotel staff was friendly. No complaints here. I would stay again. Hotel is located near the freeway for easy access. It was convenient and clean room with all necessary features.
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Comfortable bed and good location
ByDarby O'Gill
2022 六月 14
The room in which we stayed was very clean and comfortable, especially the bed and pillows. An upholstered chair, desk, refrigerator and flat screen TV were included in the furnishings; a microwave would be a welcome addition. The shower/tub area included pump bottles of shampoo, conditioner and body wash conveniently mounted on the wall, a nice change from the little bottles typically provided. The breakfast provided at no additional charge included a wide variety of choices; a waffle maker would be a great addition. Staffing seemed to be a bit thin; at times there was no one at the front desk. I was dismayed that housekeeping did not check our room during our stay; it became necessary for me to hunt down clean towels and toilet paper. When I inquired at the front desk I was told I would have to fetch things myself; no one was available to deliver items to my room. I chose this hotel based primarily upon its' location; it is within walking distance to my daughter's home. While I don't consider it to be an outstanding value I will definitely stay here again.
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Extremely Poor Customer Service
ByOrchid99
2022 六月 14
The general manager, Ellen Mapue at this location is extremely unprofessional and rude. Corporate office needs to send her to training to learn about customer service and treating customers with respect. She only cares about making a profit. Her actions of calling customers last minute that their room with 2 beds for a party of 4 has been given away and that they will be in a room with one king bed. This is unethical. It does not give customers a chance to cancel within the 24 cancellation window to look for other accommodations and as a result would have to pay either a cancellation fee.
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Comfortable bed
ByAshley5341
2022 六月 11
I chose this hotel for a business trip. The bed was extremely comfortable and the room was clean. I enjoyed and the free breakfast in the morning however the juice machine was broken.
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Terrible sleep due to terrible service
ByHarimtzy
2022 六月 11
I wasn’t able to sleep due to an alarm going off in the room next to us, my children were up from midnight till 4am which we then had to get up at 6am. Breakfast was just a small omelette and a sausage
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Outdated
ByCMGN15
2022 六月 10
This location needs an update. The breakfast area, rooms, pool, etc were all run down. The room was not cleaned. Towels were severely limited.
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I got charge for parking and never was told there was a parking fee
ByJai man77
2022 六月 04
I have stay here before a couple times before , it’s not that bad just need better customer service
Convenient location
ByNot applicable for a surv
2022 七月 05
I can't believe this is a required field on a voluntary survey of your facility.
You should allow guests to share what and how much they want.
ehh
Bydont remember
2022 七月 03
i stayed at this hotel with my children and their friends for a birthday trip and after coming home, my daughter told me all about her distaste for this place. the showerhead in the bathroom was of poor quality and the TV was just static. She was able to watch channels yes, but it was very difficult to get to the channels in the first place with all the static blocking her vision.
It got to the point where she had to come to my room to take showers or check if the TV in my room was working or not.
And about the elevators, there are two. when we first arrived, they were working just fine, but after we were settled, they were both broken and we had to take the stairs the majority of our trip, until only one elevator was in order
Comfortable bed
Bykaolaoshi
2022 六月 26
The overall stay was great! Although there were only one set of towels in our room, another two sets of towels were delivered to us after we informed the front desk. Thank you!
Mediocre
ByMrs Allison
2022 六月 26
Just a quick business trip, but it turned out to be a nightmare. The television didn't work, remote didn't work, no ice bucket or coffee cups, condiments that goes along with the coffee. Just missing the bare necessities of renting a room and it comes in the room. Extremely disappointed in this particular stay. Maybe they forgot to clean the room, because if they cleaned it, they know that these things need to be in the room.
Comfortable bed
ByMonig5
2022 六月 20
We usually stay at air bnb’s and we haven’t been able to find a comfortable bed yet with them. The bed that we had at this hotel was by far the best and honestly made us question whether we should book at hotels more often instead of air bnbs.
good service
ByRichg62
2022 六月 14
Busy facility. Service was good. Hotel staff was friendly. No complaints here. I would stay again. Hotel is located near the freeway for easy access. It was convenient and clean room with all necessary features.
Comfortable bed and good location
ByDarby O'Gill
2022 六月 14
The room in which we stayed was very clean and comfortable, especially the bed and pillows. An upholstered chair, desk, refrigerator and flat screen TV were included in the furnishings; a microwave would be a welcome addition. The shower/tub area included pump bottles of shampoo, conditioner and body wash conveniently mounted on the wall, a nice change from the little bottles typically provided. The breakfast provided at no additional charge included a wide variety of choices; a waffle maker would be a great addition. Staffing seemed to be a bit thin; at times there was no one at the front desk. I was dismayed that housekeeping did not check our room during our stay; it became necessary for me to hunt down clean towels and toilet paper. When I inquired at the front desk I was told I would have to fetch things myself; no one was available to deliver items to my room. I chose this hotel based primarily upon its' location; it is within walking distance to my daughter's home. While I don't consider it to be an outstanding value I will definitely stay here again.
Extremely Poor Customer Service
ByOrchid99
2022 六月 14
The general manager, Ellen Mapue at this location is extremely unprofessional and rude. Corporate office needs to send her to training to learn about customer service and treating customers with respect. She only cares about making a profit. Her actions of calling customers last minute that their room with 2 beds for a party of 4 has been given away and that they will be in a room with one king bed. This is unethical. It does not give customers a chance to cancel within the 24 cancellation window to look for other accommodations and as a result would have to pay either a cancellation fee.
Comfortable bed
ByAshley5341
2022 六月 11
I chose this hotel for a business trip. The bed was extremely comfortable and the room was clean. I enjoyed and the free breakfast in the morning however the juice machine was broken.
Terrible sleep due to terrible service
ByHarimtzy
2022 六月 11
I wasn’t able to sleep due to an alarm going off in the room next to us, my children were up from midnight till 4am which we then had to get up at 6am. Breakfast was just a small omelette and a sausage
Outdated
ByCMGN15
2022 六月 10
This location needs an update. The breakfast area, rooms, pool, etc were all run down. The room was not cleaned. Towels were severely limited.
I got charge for parking and never was told there was a parking fee
ByJai man77
2022 六月 04
I have stay here before a couple times before , it’s not that bad just need better customer service