Rated 3.8 out of 5 by 91
Rated 5.0 out of 5.0 by yung Great value and service
We had an excellent stay. Incredibly friendly and attentive staff. We never walked by a staff member who didn't greet us right away. The rooms were very nice and clean. Bathroom was a bit small, but wasn't a big deal to us. Free wifi and breakfast was a nice plus. The breakfast was actually quite delicious. And the location, with easy access right on the highway made things very convenient. We didn't use the swimming pool or fitness room, but judging from the rest of the hotel facilities, I imagine they would be in great condition as well. I've stayed at many hotels in the LA area and this one is definitely worth the value. Overall, we had a great stay and will definitely be back when we visit again.
July 1, 2014
Rated 2.0 out of 5.0 by Klmb Disappointed...
Arrived late in the evening after booking online; long road trip. After getting settled in, I noticed the bathroom was not clean. Washcloths not replaced, no lotion, tub had residue, etc. After further inspection, found the carpets were not vacuumed; visible sand/dirt in carpet and there were hairs on the floor in the bathroom around the toilet. The very sweet front desk clerk offered to move our room, but we were so tired... Housekeeping did bring us extra washcloths.
The next morning, I found that housekeeping had also failed to restock our in room coffee.... Told the front desk clerk about the experience in the morning upon checking out and was advised she would let management know. We have stayed with so many Holiday Inn and Holiday Inn Express hotels over the years it would be impossible to count them. This was one of the worst as far as room cleanliness. :-(
Hotel is easy to find off the freeway and is basically quiet. The area isn't completely terrible and there is a security guard in the parking lot at night.
June 28, 2014
Rated 4.0 out of 5.0 by mona2014 great service
however pool is out at the back parking lot, was not pleased about that.
June 26, 2014
Rated 4.0 out of 5.0 by mona2014 great customer service :)
The room was great, breakfast good, service excellent. I only thing that I didn't like was that the pool is out by the back parking lot.
June 25, 2014
Rated 5.0 out of 5.0 by jeff97302 An Excellent Stay in Panorama City
The Holiday Inn Van Nuys is actually in Panorama City. This may be small point. However, the surrounding area is not very nice. Car dealerships, etc. A bit furthre away yu can drive to small restaurants in mini malls. We found these to be quite good and raesonably priced. If you like a fancy restaurant those will be in another town.
The hotel itself is an island of tranquility in this working class neighborhood. It is clean, well appointed and the staff is absolutely superb.
June 25, 2014
Rated 4.0 out of 5.0 by AAAg AAAhc Business
I was pleased with the hotel.
this survey is toooo long
June 22, 2014
Rated 3.0 out of 5.0 by gmesmo Bad Neighborhood
Was a scary neighborhood, and the linens were not washed. Sirens were going off most of the night. However the staff was friendly, we had great water pressure, and the breakfast was outstanding.
June 11, 2014
Rated 2.0 out of 5.0 by Viajero01 No descansamos nada
Las camas son muy incómodas necesitan cambiarlas, están por debajo de la calidad de otros holiday inn
June 7, 2014