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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 397 reviews
91%
Recommend This Property

Ratings Breakdown

397reviews

  • 5 Stars
    261
  • 4 Stars
    90
  • 3 Stars
    14
  • 2 Stars
    13
  • 1 Stars
    19

Amazing Staff

By

27 May 2017

platinumelite

The staff was amazing. Very friendly and inviting. Went above and beyond from the moment we walked in. I would comeback to this hotel because of the staff. Thank you for a great visit.

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Great staff and fantastic service

By

25 May 2017

club

My stay was much more than I could have hoped for. I felt very comfortable. The front desk was very helpful and housekeeping kept my room straightened up everyday. It was better than home. Thank you all so much

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Good nights sleep

By

24 May 2017

club

Two nights for a brief trip. Was lovely. Nice room and most of the staff were really great.

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Jack at the front desk made our experience!

By

24 May 2017

Jack at the front desk was phenomenal. He remembered us when we came in every time. He was very helpful and interactive. Rooms were pretty standard, relatively clean. Some of the outlets didn't work well. Breakfast was mediocre. Walls between rooms sounded pretty thin, some ambient noise at night.

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Guest Service upon check in

By

23 May 2017

We had a great stay and enjoyed the hot tub mostly, I will stay here again. Great CUSTOMER service.

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Best Hotel in the Algonquin/Crystal Lake Area

By

17 May 2017

platinumelite

This hotel staff is the most pleasant, helpful and professional in the area and this hotel is the only place in the area to consider if traveling with children.

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Will visit again

By

15 May 2017

club

Our stay was for a sport tournament. We will return again.

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not enough bathroom amenities

By

10 May 2017

club

I was expecting there to be make up removers in the bathroom, this is the first hotel to not have them that I have been to in the last 3 months. Also shower caps and a mirror on the desk would be helpful. Otherwise very clean and nice.

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Great service, average experience

By

09 May 2017

club

Great customer service. Pool area was clean and decent. The rooms smelled a tad funny but that's pretty typical with hotel rooms I guess. Television channels were plenty. Breakfast was not great. The hotel was fully booked so food did run out and we had to wait for refills but that's expected with a full house; however, the quality of the food was not very great.

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Breakfast times

By

08 May 2017

Would be helpful if breakfast started 15 to 30 minutes earlier. Time was somewhat short to eat, and catch the shuttle each morning

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Not wasting anymore time explaining

By

08 May 2017

club

This terrible hotel didn't know I would be asked to move rooms and basically kicked out. Don't get me started on the terrible internet and water heater I can hear through walls every time someone took a shower.

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Algonquin stay

By

06 May 2017

I usually don't spend so many consecutive nights in one hotel. But my stay was a pleasant one. Thank you.

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