 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.2
86%
Recommend This Property
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Great customer service
BySilvia18
26 February 2020
I really liked the location of this hotel and the shuttle service to the airport. It took a lot of stress off my trip, I had to pick my daughter up and did not want to find parking and try to navigate the crazy airport. The driver was very helpful
Great Views
ByBlazer182
24 February 2020
Traveling for business, was their for a couple days and often bring my console to play games. On arrival my tv remote wasnt working contacted the staff and immediately sent a repair man to fix the issue. Amazing service and food !
Fast check in, close to airport
ByAdriana
24 February 2020
Very fast check in. They had my room key ready! Good parking, quiet for being so close to the airport.
Hotel needs work
ByJoAnn
22 February 2020
The rooms are fine but the prices are much too high, charge guests for parking, breakfast area too small and very cold
bus traveler
ByHockey guy
20 February 2020
Hotel was more then adequate for my needs. Will stay again when in the area.
Great service. Friendly staff
ByXowee
20 February 2020
Staff members were all friendly and helpful. Rooms were always clean and beds are comfortable.
We had a nice time
ByChris
20 February 2020
Easy to find, clean rooms, quiet room, shuttle service was great.
Good for the price and layover
ByMeja
19 February 2020
I had a super short layover on a Saturday night so no noise problem and I was literally only there to sleep. Hotel spotlessly clean. Front staff excellent check in and check out Very efficient and quick. Bill was accurate. Bed and pillow was comfortable and wifi at good speed.
Jaime
ByJaime
19 February 2020
My Stay Was Great Clean Rooms Awesome View From My Room and Breakfast Was Good.
Employees
ByKRPM
19 February 2020
The employees were very friendly and helpful. Although when we went to leave we were asked if we were checking out and when I said yes they asked what room we were in only to find out they when I checked in I wasn’t really checked in. I filled paperwork out but another set of paperwork showed we were a no show. The person checking us out was great but it took an extra 20 minutes to recheck in and pay again then check out.
I usually don’t go to the desk to check out but we wanted to borrow a pair of scissors. If I hadn’t done this I’m not sure what would have happened. The desk attendant was very nice and did give us some points on my rewards card.
This is the second time I’ve stayed at this hotel. I would come back!
Holiday Inn Express - SFO South... go elsewhere
ByKevinett
18 February 2020
The lobby and breakfast area was under construction. Breakfast was held in a musty older guest room.
Be specific in room requests at check-in as staff have English as their second/third language. I did not get the Bay View that I paid extra for... and other room options were not available.
I would not recommend this property.
Crazy check in
ByElpumita11
17 February 2020
Just disappointed with today's youth being so inconsiderate and no patience . Felt bad for the woman checking in her grand kids