 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Uncomfortable beds, AC that doesn’t cool
Bytruckeeima
27 June 2022
Our room had a rock hard bed and AC that never dropped below 72 degrees.
Great place to stay
ByRedwood Chick
27 June 2022
Great location, clean room and friendly staff. Awesome breakfast view of the bay. Great place to stay! Will definitely stay here again
Clean and secure location near San Francisco
Bybscruffy
24 June 2022
Clean and secure location next to San Francisco bay, about 14minutes south of city center. Comfortable accommodations and courteous staff. I would be happy to come back here on my next stay.
Perfect stay
ByJoaquin24
19 June 2022
It was a perfect stay There’s nothing about the experience that I didn’t like Everything was clean the staff was nice and I didn’t have any problems with my reservation 10 out of 10 would definitely recommend to anyone who wants to have a seamless stay
Airport Shuttle DOES NOT RUN from 9 AM to 5 PM
ByJHarper27
17 June 2022
If you are choosing this hotel based on the airport shuttle, don't do it unless you are arriving and departing at very specific times. Despite their website and an email with the supposed "latest and most up to date information" their airport shuttle does not run from 4 AM to 1 AM. It runs from 4 AM to 9 AM and then starts back up at 5 PM. This was as of June 2022.
So from 9 AM to 5 PM - there is no airport shuttle. That fact is not mentioned on the website and you have to call to find that out. It's about a $20 uber ride to and from the airport; lesson learned. I don't think it would be that difficult to update the website but I would guess that obscuring the actual shuttle availability is the point - and seems dishonest and unfair, especially to the front desk people actually dealing with the issue.
Other than that, the location was good, the place seemed quiet, a little threadbare but if you are only staying one night, not much of a problem.
good location
Byanne
13 June 2022
My husband and I have been staying a the hotel since 2019. We are extremely satisfied and hope it stays that way.I have not had any real issues with the hotel or the staff. although hot coffee in the lobby in the evening would be great and half and half instead of powered milk
Decent but not great
Bybwiese72
10 June 2022
This hotel is decent. They have tried to update, but have taken some shortcuts. Rooms are decent, and the new lobby is much better than the old, but the hallways are dark and dated, the gym is small and with old equipment, breakfast is the same thing every other day. The TV's are not smart TV's like most current hotels are doing so you only have cable. They should close the door to the ofice because it looks like it is about to fall apart. Housekeeping only comes if you request it (this seems to be a by product of the pandemic where they figured out they could charge the same money for less services), most hotels are at least back to every other day services. There is a very loud noise that goes off about every 20-30 minutes on the thrid floor around rooms 306-310. Not sure what is making it but I have to stay at this hotel for work in the area and it has been going on for as long as I've stayed there.
Great room, great hotel
By@popcornbytes
03 June 2022
This Holiday Inn express is great hotel for those attending conferences or conventions in the area. Located next to Max’s diner, the combination offers you great selection at meal times. I highly recommend it!
Just Dont
BySweetbug
01 June 2022
Room not cleaned properly, nasty breakfast, rude afternoon employee. That's what you will get if stay here. And don't dare ask the evening employee anything because he will just say I don't know.
Comfortable bed, friendly staff
ByOrcaerin
31 May 2022
Got a warm greeting, comfortable bed, clean room, and good breakfast.
Good area
ByRay Chiang
30 May 2022
i will stay again ,easy freeway ,close to downtown,good breakfast
Nice place if you want a quiet time
ByPPPPPPPPPPPPPPPPP
27 May 2022
Standard Holiday Inn Express facilities.
Beautiful sea-side area behind the hotel.
Helpful people all the way.
Definitely recommend this to other travellers.