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Rated 4.0 out of 5 by 346 reviewers.
Rated 5.0 out of 5.0 Beautifully renovated hotel and friendly, helpful staff The hotel is newly renovated, clean rooms, awesome lobby and view of San Francisco Bay. The front desk personnel, Sarah and Merle were very helpful. The hotel is close to the airport and the shuttle is convenient. The breakfast was very good and many choices. Overall we enjoyed our stay in this hotel, which is also next to Max restaurant and very close to a Shell gas station. Will stay here again when in the area. July 10, 2014
Rated 4.0 out of 5.0 by A friendly,comfortable place to stay. My wife and I have stayed at several Holiday Inns (Express and otherwise) over the years and are generally quite satisfied. The (obviously) remodeled HIE Burlingame South was exceptional. Clean and fresh with all the service one could expect. We did and were not disappointed. It will most certainl be our first choice when flying out of SFO. Mike Chappell Sonora,CA July 9, 2014
Rated 4.0 out of 5.0 by Excellent hotel . . . but don't get room near fitness center Beautiful hotel. Nice rooms and setting. But don't get rooms near fitness center because ice machine is located in fitness center and when door to fitness room shuts our whole room vibrated. Hard to find staff that could help with tourist information, for example how to use Bart system to travel to San Francisco. July 7, 2014
Rated 5.0 out of 5.0 by Great Front Desk Staff The front desk staff Leila and Camille were very friendly and assisted well with requests from our small group. They really made a difference in our stay and were always pleasant to deal with. Nice new decor and better atmosphere, the renovation improved the property. Will stay again, when we are back in the area. July 7, 2014
Rated 4.0 out of 5.0 by Good value for SFO Good value for SFO. Helpful staff. Good location. Would stay again. July 7, 2014
Rated 3.0 out of 5.0 by How small can it become? Overall a nice place to stay as long as the bathroom visits are very infrequent. While the facility has undergone a modern remake, the bathroom in the room is way too small. If more than one person wanted in there is no room. A postage stamp has more room to turn around that this facility. Additionally, the WiFi will boot you off if too many quests are on at one time. Shoddy planning on someone's part. Plan on sharing a table if you want breakfast. Very limited seating and the staff is always overworked here. Food quality was excellent given the volume of help. Had to switch out coffee thermos twice while here as the staff was overworked. If you are going to charge extra for the location, you should provide extra in the way of staff, however, front desk always had 2 or 3 people who were helpful. Workout room was decent but not very modern. Bayside view is not worth the extra cost to look at a semi-swamp area with lots of flotsam and jetsam to look at and little bay. Best deal going is the car rental agency next door. Rent off the airport and save lots of fees and taxes. July 6, 2014
Rated 4.0 out of 5.0 by AIrport Shuttle Shuttle was very prompt and ran on schedule. Very convenient. Driver very helpful. July 6, 2014
Rated 5.0 out of 5.0 by Everything works smoothly I was so happy that: 1. The Internet worked and easily. 2. Even though I had an obscenely early flight there was breakfast. 3. The shuttle to the airport is a bonus. Thank you. July 5, 2014
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