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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 631 reviews
90%
Recommend This Property

Ratings Breakdown

631reviews

  • 5 Stars
    397
  • 4 Stars
    148
  • 3 Stars
    41
  • 2 Stars
    23
  • 1 Stars
    22

Good stay

By

26 June 2017

club

Excellent hotel in carlsbad area. Fair prices.

Only one negative remark.
Standard room comes with one bed instead of two. Have to pay extra for two beds, where other places offer them for free.

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Good for families visiting but nothing else

By

23 June 2017

I travel to Carlsbad regularly for work. I figured I'd go with an IHG property closer to the beach since it's summer. Starting around 5:30AM on weekdays, kids were running around the entire hallways of the hotel screaming and parents were nowhere to be found. When going to grab breakfast at the complimentary breakfast selection in the lobby, I was met with very unpleasant families who would 'reserve' ALL of the open seats for family members not even present. I cannot blame the staff or employees at this hotel because they were great.

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First trip to Carlsbad

By

22 June 2017

platinumelite

This hotel got the job done. The pool area was dated and the furniture was well used. The rooms had well worn bed linens and felt well used. The breakfast area can become crowded because of the proximity to legoland, so get there early. The staff made up for the limitations it had by being friendly and willing to solve any of the problems we had. It's not a bad hotel for the price, but we will be trying another hotel next time.

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Welcome

By

22 June 2017

club

I always feel welcome when I walk into the reception area to check in. It's familiar and comforting.

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Convenient

By

21 June 2017

club

We chose to stay here for the comvenice and prosimity to the beach and Legoland. It was located right off the freeway and in a quiet neighborhood.

Here are some issues we had, but they were only from this trip (we've stayed here before):
The room and some trash left on the floor, tucked away by the desk, one of the beds sunk in the middle, and during peak hours you could hear people stomping upstairs, doors slamming from the hallway, etc. The breakfast on the 2 days we ate had the same menu. In the past I remember it being switched around so it wasn't the same stuff everyday. Also, one of the mornings, there wasn't a place to sit or even share a table with another family.

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Good Value

By

20 June 2017

club

A centrally located, well priced hotel in the SD area. We will stay here again, I am sure.

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Great Location

By

20 June 2017

club

A very nice, well managed hotel with a great location near beaches, restaurants and attractions with easy access to San Diego.

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Holiday inn stay

By

20 June 2017

club

Excellent personal and facilities. We stay very often when we are up and down the freeway to events. Very convenient location.

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Nice and Comfortable

By

19 June 2017

I routinely visit this hotel for business purposes. It is nice, clean and the front desk is very pleasant.

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Great Staff!

By

19 June 2017

club

Super friendly staff! Courteous, professional and honest. Great accommodations and location. Nearby restaurants and stores. Easy access to highway 5. Recommended!

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Great overall stay

By

18 June 2017

club

Clean, comfortable room. Very friendly hotel staff.
The hot breakfast bar was good, but needed more chairs. The egg "Frisbees" didn't do it for me, though.
Go for the service and breakfast, but skip the Frisbees.

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Great Hotel

By

16 June 2017

club

clean rooms, very courteous staff.We took my greatgrandson to LEGOLAND.He loved the hotel and I was ok with him playing on the floor.The beds are fabulous.I will stay at a Holiday inn Express again slept great.

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