 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Great Front desk staff
ByAlexM1982
08 August 2016
Stayed at this property for business travel. I was surprised to see that the hotel was quite modern, room was clean and the bed was pretty comfy. Front desk staff was great!!
The gym however was a disaster, dirty, no towels and antiseptic wipes. When I asked for wet wipes I was told that they didn't have any. Having a dirty and therefor unusable gym is an absolute no-no.
Nice place to stay
ByMissyr25
03 August 2016
We had a great stay while we visited LegoLand. The room was nice, pool was great. Our only complaint is that the breakfast area was always super crowded and we had to stand around to wait for seats or try to share a table with strangers. Front desk staff did not recognize us as IHG Rewards members like other hotels did.
family visit
Byprivatename123456789
02 August 2016
The Holiday Inn Express was okay. The room we had was small and it was crammed with queen sized beds. The room rate was too expensive for this hotel. I plan on looking into vacation rentals for our next trip to the area. The television did not work properly.
Location, Location, Location
Bygontyra
02 August 2016
We had the best time ever. We actually live in Murrieta and thought it would be fun to take our kiddos age 7 and 10. We walked (around 1/4 mile) South Carlsbad State Beach with our gear and set up camp. Compared to other beaches along this coast, there was hardly anyone crowding the beach. Easy access! The beach was gorgeous. The hotel is surrounded by top shelf restaurants and other cool eateries within 1/2 mile. We dined at Pelly's Fish Market and Cafe one night and Benihana's the next. Both crazy fun and within 1/4 mile of the hotel. The hotel is very active aka busy, so do not expect too much. We had an early check-in and a late check-out...
Great hotel near Legoland
ByCalifornia Gal
29 July 2016
This hotel is easily accessible from the freeway, just a couple of miles from Legoland, and the price is right. Beds were very comfortable, room was much quieter than we expected so near the freeway, pool and whirlpool are good, and the breakfast area is roomy with a good variety.
Great location; good breakfast, awesome service/staff
ByUtah 2016 Visitor
26 July 2016
Stayed at this hotel during our vacation to Carlsbad beach. It was the perfect location. Secure, convenient, and accessible. The breakfast was very good, the rooms as expected - very clean; and the staff was professional and courteous. We very much enjoyed our visit. The hallways smelled just a bit and the elevators were very very slow. No easy stair access was my only complaint.
Excellent Location
Bycr331
26 July 2016
The room was large and with a sink in the bathroom and by a small kitchenette just outside of the bathroom was great. the room was large and quiet compared to other rooms that we stayed in. The staff was very accommodating. Breakfast was the standard above average Holiday Inn express breakfasts, but that is one reason why we like to book with Holiday Inn express.. The location was awesome: Across the street was a shopping mall with multiple restaurants to choose from. this was a fun debate some nights. Over the Viaduct was the South Carlsbad beach which was awesome. the pool was clean. Overall we really enjoyed our stay. However, it was also the most expensive motel in our Southern California vacation. With that said I would definitely consider it in the case of a return trip.
Family Hotel
Byhagridmagic
21 July 2016
Its very close to Legoland. Its a good hotel to stay at with little kids. Only complaint was that they were too full when I tried to check in before 4, but other then that, it was a great place to stay at.
Nice stay
Byestrada2016
21 July 2016
My husband and I enjoyed out stay. We got what we expected from a Holiday Inn Express, which is good. The price was a little higher than we'd like to pay, but you can't beat the location and it was peak travel season!
Enough table for breakfast
ByRichard0729
21 July 2016
There is not enough table upon breakfast timing, so many customers from 8:00 till 9:30 am
Carlsbad Beach
ByDale135
18 July 2016
I am a regular customer of HIE and travel to multiple locations throughout the country. This hotel is not at the same level of other HIE's where I have stayed. Customer Service is well below that of other properties. I got the sense that the staff was not well trained or following HIE procedures. There was no "follow through" from staff on guest requests. They were friendly but not effective.
Elevators are extremely slow and there are no stairs for guests to use as an alternative. One elevator looks like it was salvaged and its dependability is questionable. Seemed out of place for the updated look of hotel and did not match the other elevator.
Food selection is adequate but not special. Pancake machine is slow given the number of guests trying to use it. Great Cinnamon Rolls!
Housekeeping was hit and miss. Getting wash cloths was a challenge for some reason, Tissue box remained empty for 2 days until we took it out of the cover and sat it on the counter in front of the sink... Some days bar soap was replaced, some days not... One bed frame sounded like it was cracked and made noise every time we moved.
With that being said, families with small children visiting local amusement parks might find the hotel acceptable as it appears to cater to that client group. Traveling youth sports team, etc. would also probably find the hotel to be adequate for their needs.
The hotel is not terrible but is also not fantastic. I would say average. Better staff training and faster elevators would greatly improve the quality of a visit to this hotel.
Excellent Hotel
ByKeeley6967
14 July 2016
We really enjoyed our stay at Holiday Inn Express - Carlsbad. It's right near the beach we go to, the rooms and common areas are very clean and modern. Thanks for the great hospitality and great room rates.