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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 921 reviews
93%
Recommend This Property

Ratings Breakdown

921reviews

  • 5 Stars
    537
  • 4 Stars
    279
  • 3 Stars
    57
  • 2 Stars
    31
  • 1 Stars
    17

Stopover

By

19 September 2017

A sudden assignment in North West Kent meant I needed a base in the Dartford area. Had not stayed at this Holiday Inn before. Initially wasn't too sure because the map showed it located close to the Dartford Crossing. But decided to go ahead and, once in the Hotel it was fine. Requested a quiet room and they assigned me one on the top floor at the back - so well away from the M25 and could not hear the traffic at all. Very professional front desk team made check in swift and efficient.

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Exellant hotel

By

19 September 2017

club

Friendly helpful staff clean comfortable room great nights sleep what more could you want

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Great hotel

By

18 September 2017

Room excellent staff friendly, you won't be disappointed staying here.

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Below any expectations

By

18 September 2017

Absolutely abysmal iv slept in better hostels, food if u got ur order was bearly edable portions was for a child left hungry every night. Way to expensive 4£ for 2 slices of garlic bread

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Better than expected

By

17 September 2017

I found the staff on reception a little ignorant- not looking up when addressing me, making me wait without explanation etc - but overall the hotel was fine, probably better than expected. Food menu was limited and only served for a few hours in the evening, with no room service either. There was a vending system in reception though. Breakfast was limited but can't complain too much as it was included within the price I paid which was very reasonable for the area. Great location for me and very easy to get to.

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Matched expectations

By

15 September 2017

club

When booking with the hotel group I know the standard/quality that I will receive. Consistent standards are important to me. Unfortunately one of the 2 lights in the bathroom wasn't working and even though it was reported , the matter was not attended to. This did make things a little difficult for my wife when applying make up etc and with me receiving grief
Also could have done with a bit more storage space, perhaps a couple of drawers, particularly as we were staying two nights
That apart, was satisfied with our stay and proximity to the ample car parking
Very pleasant staff

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Did what we expected

By

14 September 2017

club

Second stay at this hotel and we were still very pleased with the service, room and breakfast.

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Very respectful and helpful staff

By

13 September 2017

club

Very helpful and courteous staff. They made the stat memorable and comfortable.

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A good hotel in all areas

By

12 September 2017

club

Once again an enjoyable stay at Dartford Holiday Express,
The staff were very polite and caring, extremely the lounge

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Welcoming stagf

By

12 September 2017

club

The overall experience was good except afternoon food menu limited and bar over priced

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Basic experience

By

07 September 2017

Staff were helpful but food at dinner was poor at best.

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excellent experience

By

06 September 2017

club

We had an extremely comfortable stay with an excellent breakfast

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