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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

3.9

based on 471 reviews
82%
Recommend This Property

Ratings Breakdown

471reviews

  • 5 Stars
    175
  • 4 Stars
    175
  • 3 Stars
    64
  • 2 Stars
    33
  • 1 Stars
    24

Front desk staff Checkin

By

23 January 2017

We arrived at the hotel at around 7:30 am. I did request an early check in but was explained to me by the front desk staff member Lillian, that the previous night had 100% occupation so there were no rooms available. She proceeded to "check us in" then advised us that she is arranging a complimentary breakfast whilst we await a room. We then had breakfast and after that we waited in the reception area for about 5 minutes. Lillian then approached us with our room key which was really welcomed as we had just flown in from Auckland on the 18 hour direct flight so a shower and food was exactly what we needed and Lillian made that happen for us. We are grateful and thankful for her superb service.

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Business trip

By

21 January 2017

A very practical, comfortable hotel, facilities are to the point and is ideal to a business stay.
I also faced some personal problems where the hotel reception team was very helpful and saved the day, thanks.

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Bit overpriced ... Wish for more vegetarian beakfast options

By

21 January 2017

platinumelite

Stayed here for business. Felt overpriced.
Staff are good people! The security at the entrance (Deepen) is particularly courteous and enthusiastic about helping the customers.
The tariff felt quite high for a HI express but well, it's Dubai and everything is pricey.
Wish there were more vegetarian options in the breakfast.

Overall, I'll come back 'cause I am a IHG member and this property is the only one in the area.

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Good stay

By

20 January 2017

club

Very nice hotel with good breakfast
Clean room and hotel in general
staff speak good English and friendly
Hotel in a new location so for now not much around walking distance
Would still recommended

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Comfortable bed and great service.

By

20 January 2017

club

Good place to stay, the manager at the desk and the staff were very friendly and helpful

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Ahmad at the desk was unprofessional

By

18 January 2017

Disappointing stay. The desk clerk was very unprofessional.
The bathroom sink had a drain issue.
The room was dirty

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Great value

By

17 January 2017

club

Great value and great location. Rare to find a hotel of this quality at this price in an expensive city such as Dubai. The staff was excellent! Very helpful including Lilian.

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Early check in

By

14 January 2017

club

Early check in at 11 am after international flight was great.

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Stay10thjan

By

14 January 2017

club

Goog service. Thank you for your service and hospitality.

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My stay at HolidayInn express

By

13 January 2017

The hitel is nice and location is close to internet city but at sometimes its very noisy at night because of discotheque.
The internet service is good.
Breakfast is moderate

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Great service sophisticated staff

By

12 January 2017

club

The hotel stay was great. Comfortable bed, clean room , quick staff service an overall value for money.

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Excellent staff

By

09 January 2017

This was my first stay at an express hotel in Dubai, and so had no clear expectations of the hotel. While the hotel is not comparable to the bigger hotels I've been at in Dubai, it's still acceptable compared to the price.
The location so close to the Mall of the Emirates makes the hotel very convenient for shoppers. It's also within walking distance from the metro station.

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