 Guest Reviews
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81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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This hotel is very dirty. Drive the few extra miles and stay at the one on the Northside of town
ByThis hotel was dirty!
16 May 2022
Bedsheets we’re not changed, request for housekeeping & had to do it ourself. Floor had toenail clippings, dirty & stained. If you want to find hotel staff go look in the smoking section.
Elkhart
ByEchosierra
08 May 2022
Great hotel with friendly staff. Convenient location with plenty of things to do in general vicinity.
not a great experience
ByKaytee
08 May 2022
unfortunately, this H I Express did not measure up to most others we have stayed at. our room was next to a side door. the clerk told us we could park on that end and use the side door but our key card would not work on the door so "just put a rock in the door to keep it open"...so it didnt make us feel very secure. breakfast was miserable. the "omelets" were dry and burned, no oatmeal, no hard boiled eggs, the pancake machine didnt work, and the cranberry juice dispensed water. there werent any covers for the coffee cups for "to go". the room was clean but not a very good experience.
Comfortable bed and simple service
BySensei Lawrence
02 May 2022
This property was very clean and well kept. Rooms were also very clean and updated. Beds were on the firm side but comfortable. Plenty of pillows and towels. Only downside is our neighbors had a party, but we barely noticed and were able to sleep right through it. Overall a positive experience.
Comfortable bed, cozy room
ByMz.Jack
26 April 2022
I went here as a quick getaway. Nice room and staff
Pool Not Open
ByIndy1002
16 March 2022
If I am traveling for business, the pool being open is not a concern. However, I was traveling with my children and the pool was an absolute disappointment for them.
Literally the ONLY reason I booked this hotel was for the pool. There are so many hotels to choose from within a 20-mile radius. If you do not have an amenity open that will impact your guests, why is that not communicated upon booking a reservation. Meeting your guests expectations should be top priority. A guest shouldn't have to call the hotel to ask if the pool is open or any other amenity that is advertised at booking. A simple email could have been communicated to address this issue ...Dear Guest, Thank you for booking your stay. We need to inform you one of our amenities is not operational. The pool will NOT be available during your stay. Then I would have known to cancel my reservation and choose one of the other many hotel options with a pool.
Ok Room
Bydoradotruck
21 February 2022
Ok room no issues just a quick sleep and out I did use the business center and was thankful for that
no breakfast as I left too early
Excellent hotel
ByJames
13 December 2021
Clean room, friendly staff. I did not use any food service so do not know about that.
Elkhart South
ByTBD07
06 December 2021
The room was nice. Couple of minor bits the wifi connection was weak (we were staying on 1st floor) and the breakfast was just okay.
Very clean and comfortable
ByChris87
27 November 2021
Very clean all around, daily breakfast was great. I would definitely stay there again.
Clean room great overall experience
ByJill
21 November 2021
The room was immaculate. Was a bit disappointed in the options for the breakfast. No pancake/waffle mix, no oatmeal
Quick & Efficent Check-In
ByBadMamiJami
20 November 2021
The staff was courteous and helpful. Giving us more ,fresh towels as well as asking if we needed anything everytime we passed by the Front Desk.