 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.4
92%
Recommend This Property
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Lichfield stay
Byclo2mike
18 May 2022
The hotel has excellent staff who were accommodating and helpful. The lobby area has changed since I last stayed and is excellent! Breakfast was hot and freshly refilled consistently! Highly recommend this Express if you are in the area!
Disappointed
By110654
18 December 2021
I’m no stranger to this hotel and previously had very good and good stays there, but this one was disappointing with poor climate controls in the room and the mediocre breakfast offered. If HIE charged for a better quality breakfast rather than the mediocre free breakfast, then HIE could be on a winner.
I may return but I’m likely to be looking elsewhere in the area.
All round a very good hotel at a very good price
ByGuest
16 December 2021
Good spacious reception. Great friendly staff. Massive bed and loads of pillows in a very clean quiet room. Nice area for laptop in room. Adequate breakfast with enough choice and supplies. All round fabulous stay at a really good price.
great service
Bylucy lastic
16 December 2021
The staff were very friendly, pleasant, and helpful ,the two Nicky s who were on duty at breakfast were great with a great sense of humour, every hotel should have staff like these.
A little tired but good value
ByGirg
15 December 2021
The hotel is well placed for visiting the area. It is comfortable enough despite rooms being in need of a refurb
Friendly staff good breakfast included
BySueb
15 December 2021
Enjoyed our stay, staff were friendly and helpful. Good choice for breakfast, vegans were catered for. Room was clean and comfortable with tea and coffee facilities, which could be replenished at reception if needed. Room was clean and comfortable and clean, temperature could be turned up or down on heater . Would stay again
Great staff make for an enjoyable stay
ByBill
08 December 2021
Friendly and helpful staff make this a relaxing place to stay. Good accommodation, great location for visiting Lichfield and surrounding areas.
Warm room on a cold night
ByNaeem9
08 December 2021
Quick check in process friendly staff at the desk and breakfast area. Simple yet clean rooms. Sofa bed was already made into a bed so was ready for kids to go to sleep in.
Stop over for n e c
ByPamela
07 December 2021
A fab place to commute to lichfield for a night out. Never let down by standards or staff. Breakfast lovely, sausages were amazing.
Basic by welcoming staff
ByWinifred
22 November 2021
I made the booking asking specifically for a bath in the room
The booking office.said no.problem
The.room given had no bath.and I was told.there were not baths in any of the rooms.in the hotel
So the booking office should be aware of this.as I would have preferred to.change my Booking
Mistakes happen, it’s how you deal with it.
ByAndante
12 November 2021
We arrived at Lichfield , tired after a 3 hour journey and were efficiently checked in, meaning I could get a much needed sleep. We went to the given room , near the lift as requested, but found the room occupied . Returning to Reception the desk clerk was very apologetic , but the hotel was nearly full and the only available twin was on the top floor at the far end of the hotel. The mistake was handled so well, including complimentary drinks and snacks to save returning to the restaurant later that evening. The hotel was packed out but we saw nothing but friendly helpful staff making us realize why we choose Holiday Inn as our hotel of choice . The whole team were a credit to the management. Ada Cowie and Jean Butwood. Stayed 28/29 th October
Our first choice of hotel
ByGeri
11 November 2021
Room clean and attractive as always.
Staff friendly and helpful.
Good choice of breakfast with healthy options.