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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 1526 reviews
84%
Recommend This Property

Ratings Breakdown

1526reviews

  • 5 Stars
    876
  • 4 Stars
    327
  • 3 Stars
    135
  • 2 Stars
    89
  • 1 Stars
    99

Georgia Peach

By

10 December 2019

club

My 3rd stay at this Holiday Inn Express. Loved the shuttle service to Busch Gardens. Driver Charles is a gem of an employee! Ms. Mary was awesome with Breakfast. Overall very caring staff!

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Meets expectations; great location for Busch Gardens

By

02 December 2019

club

We stayed three nights. We booked a package for hotel room and Busch Garden tickets and then added a second room for our kids. Hotel is clean and nice looking. We had a rusty shower floor. Our room was not cleaned on one day and we were told they had a limited staff (with no apology). Shuttle to park was great - easy to use, quick trip and friendly driver. Breakfast is standard fare. Runs out but if you ask for something, they can typically find additional. Not great variety and nothing really healthy. Neighborhood is sketchy, so if looking to do anything, recommend leaving the area - head to Westshore. If you are going to Busch Gardens, make sure to ask for the 10% preferred hotel guest card - good for dining and merchandise. No benefit for joining rewards club.

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Very clean and great staff, will be staying with you again.

By

02 December 2019

Beautiful remodel, I have stayed here 41 nights, in many different rooms. All have been excellent!

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Happy creaper

By

01 December 2019

Service and staff was very friendly; the pool was just right for taking a few minutes and the bed was very relaxing. I was quite impressed with the number of channels I could choose from on a hotel TV...the only suggestion I may have was let's try to get in a hot tub/spa or even an indoor pool on one floor; certain locations I've been to do have one in the event that it does rain but this time it was sunny and nice. Breakfast food was top notch...would appreciate also seeing chocolate milk and whole milk but I got in my full course meal and was impressed that the orange juice dispenser was actually working.

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Good service, large rooms

By

01 December 2019

club

Staff was great, van service likewise.. Pool area was not acceptable for our children to swim in. The pool was cold and not cleaned. That might be due to the season of the year. In one of our rooms, since we were a family staying, was a terrible mattress . We reported it and they said they would change it. Hope they did before another family comes to stay.

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My stay

By

01 December 2019

club

We found the Hotel to be convenient to to my Doctor, I had an 8am appointment, I had to fast, then return to the hotel for a lite breakfast, then change clothes for a meeting on Dale Mabry Highway north of Flecther Ave.
spent the night, had the breakfast checked out then drove to Lakeland for an appointment.

We had a good stay.
John

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Great breakfast service-close to Moffit Cancer Center

By

30 November 2019

platinumelite

Great hotel for post operative recovery for my son after surgery at Moffit Cancer Center..
The only suggestion would be to ask for room away from traffic side of building as it was a little noisy

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Great place

By

30 November 2019

club

Staff is friendly, hotel is clean, convenient location

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OK Hotel

By

29 November 2019

Stay was somewhat marred by the fact that the hotel refused to accept the payment I had made via Booking.com. The room was reserved ok but they said Booking.com did not take payments, which is garbage. Even after showing them confirmation of payment from Booking.com they insisted I paid again and told me I would need to sort out my own refund. Fortunately I was in a position to make the additional payment and did so however other people on tight budgets may not be and so I would be wary of your stay here. Incidentally I spoke to Booking.com who sorted out the refund within a couple of days.

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Bed was comfortable and room was nice and clean

By

28 November 2019

platinumelite

Excellent and will stay there many more times for visit to Moffitt

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Good value

By

27 November 2019

club

Good price for a quick stay while visiting Busch Gardens

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Staff

By

27 November 2019

Kudos to Stephanie, Front Desk, Charles Shuttle driver
T.J. breakfast attendant

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