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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 712 reviews
94%
Recommend This Property

Ratings Breakdown

712reviews

  • 5 Stars
    494
  • 4 Stars
    152
  • 3 Stars
    30
  • 2 Stars
    22
  • 1 Stars
    14

Worst hotel experieince of my life

By

31 May 2018

Upon check-in on Friday May 25th 2018 I was greeted by a number of kids playing mini sticks hockey in the hallway to my room. Upon entry to the room I called the the front desk to see if there was another room on another floor.... nope - there are hockey teams on every floor... I informed them I perhaps should have been told this when booking my reservation. People use hotel rooms for issues other then travel and enjoyment. Some need them to use for recuperation following medical treatments where REST is essential. I thought ok, it's early, I am going out for a while not a big deal - things will settle down later in the night. WAS I WRONG!!! Upon returning to my room the mini stick hockey players had vacated the hallway only to be replaced by their parents - the term "responsible adults" was definitely not applicable in this situation. I literally had to step around and over individuals who were parked on the threshold to my room - it was very uncomfortable - not to mention extremely rude behavior by these particular individuals. When my daughter returned to the room she was met with the same situation and immediately went down to the front desk and again our complaint was not addressed/resolved. During the night, the hallway remained an entertainment venue for these ignorant individuals and resulted in a very unsettling night for myself and my daughter. A call to the front desk around midnight was also futile. Upon checkout I again voiced my dissatisfaction with the front desk staff and basically was told that it was an unfortunate situation - and that we were one of many that filed complaints about the situation that occurred during the night. At this time I cancelled two room nights I had booked at this hotel for June 20th and 21st 2018 since I will never stay at this property again. In fact my family and I will be hard pressed to stay at any other Holiday Inn property in the future. The staff gave me the impression they didn't care how I felt about my stay. The manager of this property should reassess his management skills in dealing with situations of this nature otherwise current patrons will go elsewhere just like my family. Very disappointed with Holiday Inn and very surprised that this treatment of guests is allowed to occur.

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