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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 347 reviews
91%
Recommend This Property

Ratings Breakdown

347reviews

  • 5 Stars
    228
  • 4 Stars
    73
  • 3 Stars
    23
  • 2 Stars
    15
  • 1 Stars
    8

Below expectations

By

November 20, 2017

I will not be staying at this location again. This is the first review I have ever made, so I apologize if not clear enough. When I first checked in, the staff was pleasant. When I got up to my room, I was very disappointed to not have a small dorm fridge in my room, (it has been a while since I had a room without a fridge). I went to wash my hands in the restroom, and the drain in the sink was very slow(filled up, took 20 minutes to drain).
Later that night, I went down to the front desk to get change for a dollar, and there was another customer down there asking where his stuff is because there is now someone else in his room. He had been there over lunch, and now his stuff is gone. front desk explained that his room had been moved to a different room. after hearing that, I considered leaving the hotel right there. I chose to stay, and decided to leave my DND on my door, hoping that no-one would enter my room. This hotel is connected to a event center behind it, and Saturday night when I returned for the night, there was a event going on, I could not park anywhere near the hotel. ( I ended up in the target parking lot across the street.) The breakfast is ok, although right at 6 a.m. (I showed up at 5:50 a.m.) they were out of coffee, and the omelets they were serving were still partially frozen. Like I said in the beginning of this review, It takes a lot for me to consider not using a hotel, or any business, but after thinking about these various things that came up in only 2 days, I decided that maybe this would help someone else's decision on this location. I am a platinum IHG member, so I really want to use this location because it's the only IHG in Aberdeen, SD. That being said, I will be staying somewhere else when traveling to Aberdeen in the future.

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