 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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No TV
ByDRK12
October 18, 2017
Stayed at the hotel for four nights. The TV did not work do to a dish problem.
Balloon Fiesta Stay
ByDewey
October 18, 2017
This property is in need of a redo. Air conditioner noisy,
I think the desk personnel were stressed due to complaints about no TV. It was out during the first six days of our stay. Sink faucet had to be replaced.
Staff was nice and cooperative.
We have stayed at this property several times over the years, but it just needs a redo.
Great Hotel
ByTlba
October 17, 2017
Thanks for a great hotel experience. It was a very clean hotel with goo breakfast.
Great service and location
ByConnie
October 13, 2017
The hotel was quite nice. The location was ideal for our visit. The breakfast was abundant and very satisfying. The hotel staff was very attentive and concerned about our satisfaction. The pool area needs some tender loving care. Shade umbrellas would be appreciated and some tables.
Uncomfortable bed, staff friendly
Bybret151
October 12, 2017
Not the best location, Day staff awesome, Please provide scrambled eggs as a alternate choice daily. TV was poor, Direct TV could not solve problem during stay. Bed uncomfortable, way to soft, not good for spine, had to sleep on sofa. Tub was clogged, maint repaired promptly.
Stay During the Albuquerque Balloon Fiesta
ByKathy
October 11, 2017
Great place to stay during the festival as it is really close to the grounds that the balloon fiesta is held. It is also really close to I 40 and I 25 both of which lead to Old Town, Santa Fe, and Sandia's. Easy on and easy off the freeway.
The staff at the hotel were very courteous and the hotel was clean.
Our only problem was the TV's were not working when we arrived and were never repaired during our stay even though we were promised it would be fixed daily. Hair dryer had a short in it and turned off when it got hot and the refrigerator was not cooling. We did not report the hair dryer or the refrigerator during our stay as we assume it would have been taken care of had we requested.
Worst holiday inn
ByMinnie
October 11, 2017
Bathtub had drainage issues
We showered after a long trip standing in soapy stagnant water.
Family members had to wait 10 mins for tub to drain before they could shower.
Sofa was stinking, smelled like urine.
Very unclean room.
Not a place I would recommend
ByVisiting Mom
October 10, 2017
Many problems in two nights stay. No TV, WiFi didn’t work, the room smelled and the shower leaked.
Great location and staff
BySusannann
October 10, 2017
Because of car issues mid-trip, we had an unplanned stay. We chose Holiday Inn Express because I am a member. The desk clerk, and the lady who takes care of the breakfast bar, went out of their way to help me find a mechanic/auto repair. Because of being a member, I was also able to extend my check out until the afternoon so that we would have a place to stay while the car was being repaired! All in all, it was a very positive experience, and I greatly appreciate the extra mile the staff went to get us back on the road!
Worst stay ever in a Holiday Inn Express
ByJ and B 45
October 09, 2017
Front desk people little or no help. We were told on each of the four nights that the TV was "out" and cable wold be fixed "tomorrow." Never happened and no TV throughout the stay. No compensation offered. The toilet failed to flush the first night. The a/c was incredibly noisy. The pillows quite uncomfortable. Internet was slow and often we were unable to connect. Front desk said, "Oh yeah, the Wi-fi goes in and out." No compensation offered. Went to business canter to print out boarding passes. Two computers and printers. First printer failed to print and machine screen: "Need to replace toner cartridge." Used the other computer and this time, failed to print and machine message: "Must replace drum." No one could help with either problem. Obviously, management doesn't care. The only positive was that the ladies who cleaned the room were pleasant, and did an excellent job cleaning an old, somewhat tacky room.
Comfortable beds and pillows
BySonny
October 05, 2017
Over all review of my stay was great. I love the bed and pillows you offer your customers. The fitness center could be way better, you have a lot of space but really no equipment. Customer service was OK it was the first time I was not greeted as a platinum awards member.
not so good
Byfred1955
October 04, 2017
The front desk woman was less than friendly on check in. The person who made breakfast was very pleasant. This hotel does not live up to the usual standard expected of IHG.