Rated 4.3 out of 5 by 345
Rated 5.0 out of 5.0 by swilkers Awesome customer service!
I've been traveling frequently, and enjoying staying in different Holiday Inn Express hotels in many different cities. However, I was amazed at the level of customer service provided at the ABQ Midtown location!
It started with landing a super-early check-in when my first meeting was rescheduled and I had lots of time between my flight arrival and work. That same night, I requested some plates, silverware, and napkins to be able to eat in the room, using the kitchenette provided, and they were given to me with a smile and some friendly chat - even though I was totally being "that" guest!
To top it all off, the housekeeping staff found some earrings I left behind, and the front desk staff went through the effort to call me. After some discussion, they were willing to mail them to me - at no charge - and I got them with no problem at home a few days later!
I can't recommend this hotel enough!
May 1, 2015
Rated 5.0 out of 5.0 by Bullfighterbass Albq, NM 4-27-15
I have stayed here several times for work. I like this place. Will always stay here.
April 30, 2015
Rated 5.0 out of 5.0 by NativeTraveler49 Great place to stay!
Great rooms, service and staff. Felt welcomed and safe. I would highly recommend this hotel to anyone looking to stay in Albuquerque.
April 27, 2015