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Holiday Inn Express & Suites Ashtabula-Geneva

1831 Austinburg Rd , Austinburg, Ohio 44010

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 802 reviews
93%
Recommend This Property

Ratings Breakdown

802reviews

  • 5 Stars
    571
  • 4 Stars
    144
  • 3 Stars
    49
  • 2 Stars
    21
  • 1 Stars
    17

Noisy hotel

By

November 06, 2019

The staff let groups run wild in the hotel. I was there two nights and could barely sleep due to running in hall, slamming doors, loud screaming and knocking on doors. Staff did nothing to assist with noise. I was also overcharged and it took me asking to get the bill corrected.

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Great experience

By

November 06, 2019

club

Nice hotel but I never love the pillows that’s just me though everything else was really good. Loving the updated locations

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Guest Review

By

November 04, 2019

The hotel was perfectly located in the area of all covered bridges in the area of Ashtabula, Ohio. There is a huge truck stop with many eateries to include Denny's . There are nearby restaurants as well as the interstate within seconds from the hotel. The facility was cleaned and maintained. The staff was friendly, helpful, customer focused and showed genuine concern for my stay. I definitely and highly recommend this IHG hotel to all.

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Great service

By

November 04, 2019

platinumelite

The staff is willing to help you out and see to ur needs the rooms are clean actually liked the old place before the remodel it seemed more homey but it is still a nice place to stay breakfast is good and the place it clean

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Really Nice Place!!!!

By

October 22, 2019

club

Clean, easy access, friendly staff and appears to be safe! Just what you look for when traveling. Lots of snack foods available for late night hunger. Very nice continental breakfast.

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Awesome Experience

By

October 21, 2019

From the moment we walked in the staff was friendly and accomodating. The room was perfect!! The bed was comfy and the everything was so clean!!

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Fine stop

By

October 19, 2019

We stayed one night. Clean. Bright. Breakfast was crowded due to a tour group in hotel but it was fine. Good stop.

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Super clean and convenient

By

October 15, 2019

club

The hotel was very clean and inviting. There were fresh baked cookies in the lobby, along with many choices of snacks and drinks to purchase. The breakfast was great. The food was hot and fresh and the eating area was kept clean. Our room was very clean and the linens were soft. This hotel is in a convenient location, right off the highway. Would stay here again.

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Hometown

By

October 09, 2019

club

Nice place for the area. 1st issue was booked a King room and was given a double, was moved to new room (fine). 2nd issue toilet would not flush completely (reported it first day, was told that the maintenance man had gone home and would be by in the morning), reported it the next morning as a reminder. Still upon checking out the toilet still did not work right. 3rd issue the TV would flicker (picture would go out for a second then it would be back) I did not report this for I felt that it would not be fixed either (plus we were not in the room that much).

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Perfect find

By

October 04, 2019

We had traveled the biggest part of the day and were very pleased to find this Holiday Inn Express! Very clean, great staff,- very restful!

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My stay

By

October 03, 2019

club

Overall it was a good stay. The rewards system never seems to find me no matter which property I visit

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Ask questions

By

October 02, 2019

club

If you know you are going to want to use the pool or the exercise room or even the pancake maker, ask if they are open and equipment working. If they aren’t, look elsewhere if you have to have it, if it’s not a deal breaker I would at least ask for a nominal discount since your rate is based on the hotel and the amenities it offers guests. I don’t like it when I feel like I’m paying for all the options to find out that they aren’t even available when I get there.

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