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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 312 reviews
91%
Recommend This Property

Ratings Breakdown

312reviews

  • 5 Stars
    207
  • 4 Stars
    56
  • 3 Stars
    24
  • 2 Stars
    13
  • 1 Stars
    12

Great Hotel

By

July 27, 2017

club

Everything about my stay was excellent. Staff was great and the breakfast was very good. I enjoyed the stay.

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Yet another let down....

By

July 26, 2017

club

I should've learned my lesson the first time when I got locked out my room the night before my wedding and the management was of no help to me, but instead I wanted to give this location the benefit of the doubt and I attempted to stay again and celebrate my daughters bday. Which turned out to be a complete fail because I was quoted and supposedly booked for a room that wasn't available so when I arrived at check in I received a room way to small for what I needed. The receptionist went above and beyond to try to help but her hands where tied, she even reached out to her manager Doosa who didn't respond for over 3 hours with no solution or without reaching out to me to even apologize for her oversight. Having had two failed nights at this location and spending as much as I did I can't see myself wanting to come back to this location.

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Manager

By

July 26, 2017

Overall stay was good. The only issue I had was with management. On 3 separate occasions the manager was suppose to contact me and failed to do so. My issues weren't serious but required a manager. I never was contacted by the manager and that's unprofessional. That tells me the manager didn't care to contact me and discuss the issues.

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Comfortable bed and good breakfast.

By

July 24, 2017

platinumelite

Although the hotel sign is hard to see, depending on which direction you are traveling on the main road, and the check in location is a little different (enter parking garage), overall, this hotel was great. Quiet, clean and comfortable. It was the perfect location for us to use as a hub for our trip to Napa, San Francisco, and Sacramento.
Free parking, free hot breakfast with lots of choices, and great staff. The only thing missing is a pool, but we had no time to use one if it were there.

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Nice hotel in a beautiful neighborhood

By

July 24, 2017

1. Rooms are nice and big
2. Courteous and helping staff
3. Good parking space
4. Sun deck is a plus

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Great mattress

By

July 23, 2017

Customer service was great, the mattress was the best we've ever had anywhere and would love to know the name and style of the mattress we had.

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Make sure people know what they are foing

By

July 23, 2017

club

Excessive unsolicited charges should never ever be charge to a customer who has already paid!

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get the guest name and info correct

By

July 20, 2017

The stay was great the staff were great , when we asked for it the staff was right there with it, thank you

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Comfortable bed and great service.

By

July 11, 2017

club

Great customer service, breakfast was fresh and tasty.

Cool room, comfortable bed, always checked in before room cleaning.

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Business in Benicia

By

July 09, 2017

Good place to stay when working in the area. Couple of good meal options and easy parking.

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Great local place

By

July 08, 2017

club

Holiday Inn Express are consistent and have a good hot breakfast.

Was very comfortable and nice high ceilings. Wifi was good. Location good near freeway but within walking to downtown.

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2 bedroom suit

By

July 06, 2017

Great overall experience the room was very comfortable the the little deck off the room was enjoyable and very nice at night time

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