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Holiday Inn Express Benicia

1375 E 5th St , Benicia, California 94510

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 754 reviews
91%
Recommend This Property

Ratings Breakdown

754reviews

  • 5 Stars
    506
  • 4 Stars
    132
  • 3 Stars
    56
  • 2 Stars
    36
  • 1 Stars
    24

Excellent service, comfy, clean room, peaceful stay

By

November 23, 2021

We were in town for a wedding and stayed at this Holiday Inn Express. We were very pleased with the modern facility, the excellent customer service at the front desk and in the breakfast room, and the spotless room/bathroom. The high ceiling in the guest room gave the space an overall open, airy feel. The beds and bedding were very comfortable and it was really quiet. Emie, who worked the breakfast area, took cleanliness and safety measures very seriously. The food was fresh and included individually wrapped egg sandwiches in addition to yogurt, cereal, fruit and cereal bars you could take in a "to go" bag. Great job, everyone!

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Benicia Mom

By

November 15, 2021

platinumelite

This was the most unpleasant stay I've ever had at a Holiday Inn Express. It was very disappointing. My stay was so unpleasant that I left the day before I was scheduled to check out. The room felt like someone had stayed there moments before it was assigned to me.

The ceiling fan was very dirty, there was tissue in the toilet bowl, there were spiders, the television was unusually small, the cable was not connected to the television upon my arrival (the kind young man from the front desk had to come up and connect it), the furniture in the room was stained and felt like hand-me-downs, the lampshades were cracked, and there was not enough bath soap and hand soap.

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Excellent option for low budget evening

By

November 10, 2021

club

I experienced a friendly and professional check-in. The clerk made small talk with me and made me feel welcome.
Since I was only there for easy in/out to go see a band, I appreciated the ease to get to my room after hours. No fuss, no muss!

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Never again

By

October 27, 2021

Lousy dirty nasty if I didn’t have a wedding to go to I would not have stayed

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Great place to stay

By

October 22, 2021

Very convenient , easy to find, quiet, friendly staff , nice breakfast.

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Great location

By

October 19, 2021

Love that we could walk to dinner. We walked to the waterfront every night and had a great time.

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Great for one night stay

By

October 14, 2021

platinumelite

Clean room and clean bathroom, a lot of space, and I love the breakfast choices.

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Great Place

By

October 11, 2021

Nice clean quit place to stay close to restaurants and activities.

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Helpful staff and very quiet hotel

By

October 08, 2021

I really enjoyed my stay here, thank you to all the kind staff.

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Rooms need some upgrading

By

September 29, 2021

platinumelite

The smoke detector was hanging off the wall and overall the room needed some upgrading (chipped paint, etc.)

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Comfortable room and warm service of the hotel staffs.

By

September 10, 2021

Everything was good except on the rest room that a water leak was experienced coming from the sink. Scattered little white papers at the elevator lobby 2F. Limited choices of food for breakfast. All areas are excellent, cleanliness at the cafeteria, lobby and most specially at the room. Parking area was good, directional signs are very useful.

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Check in stay and check out

By

September 08, 2021

Great staff. Nice comfortable bed and quiet! And now I need more characters for a minimum.

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