Rated 4.6 out of 5 by 320
Rated 1.0 out of 5.0 by Ann1234 Poorly Maintained Property
I usually like to stay at Holiday Inn Express. However, this location was a big disappointment. The shower wouldn't drain and water backed up over my ankles. I reported it at the front desk. The room was not well lit at all, the carpet was dirty/stained, and corners and baseboards weren't vacuumed. Finally, the air conditioning didn't work and it was over 90 degrees outside. The maintenance man came at my request but couldn't fix it. The problem was apparently in their antiquated ventilation system where certain rooms on the first floor were not getting cooled. I ended up having to pack all of my items up and move to a different room where the temperature was finally quite cool. I'm a Platinum member but was not offered points or anything for all of the inconvenience.
August 28, 2015
Rated 5.0 out of 5.0 by NW Traveler71 Great service
The service is phenomenal at Bozeman West. I travel frequently for work and have stayed in Bozeman quite a few times. The staff acknowledge me by name and are very welcoming! The nice lady who takes care of breakfast even remembered me.
August 19, 2015
Rated 4.0 out of 5.0 by Marlene76 Comfortable bed and great friendly staff
The staff was very friendly and helpful whenever we asked them for information or anything else.
Bed and pillows were very comfortable, and smelled fresh and clean.
My only complaint is the condition of the carpet in the room. It felt and looked like it needed a good deep cleaning.
The bathtub looked clean, but felt a bit greasy. Probably the cleaning solution used on the tub left some residue.
August 18, 2015
Rated 5.0 out of 5.0 by cjb business guy Handled AC and great beds
The room we had been given the ac unit would not cool the room. In a matter of minutes they moved us down the hall and upgraded us to suite. very nice.
PS..the bed was awesome
August 13, 2015
Rated 5.0 out of 5.0 by cpla overall nice stay
nice hotel for the price, clean, comfortable and facilities updated
August 9, 2015
Rated 5.0 out of 5.0 by Big Ed659 Bozeman
I was there on business. It was a good location near the interstate and major food chains as well as down town.
August 9, 2015
Rated 4.0 out of 5.0 by Jillary Montana Fun Visit
We loved the location of the hotel...so convenient for driving to other parts of the Gallatin Valley and near shops and restaurants. The breakfast staff was especially helpful and cheerful.
August 7, 2015
Rated 1.0 out of 5.0 by BC roadtrip No value here
Disappointed with the extremely dirty condition of the carpet and lack of customer care from the front desk after telling them about the carpet.
August 6, 2015