 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Very nice hotel
ByHanabird
June 22, 2022
The hotel was very nice and clean. Staff was great. The only negatives I found was that there is no pool and the some of the breakfast stuff was not labeled so you had to guess what it was.
Overall good
ByDmelott
June 22, 2022
Overall good location and clean. Friendly and great staff.
Room changed
Byfoote6
June 22, 2022
I reserved a room and when I got to the room it was not the room I had reserved. When I went down to ask why I didn’t have the room I had reserved, his response was that he had upgraded me to to a suite and that my daughter could just sleep on the pull out couch. I told him that I wanted the room I had booked. He did switch me to the room I had requested. The person who checked me in should have informed me of the room change and she did not. I didn’t find out it was a different room until I got to the room.
Worst Customer Service I've ever experienced at ANY IHG property
Byihgeio
June 17, 2022
I am a Diamond Elite with IHG as I strictly stay at IHG properties.
This was the first and last time I ever stay at this property.
I was in town for a meeting with our largest customer.
I sent three boxes of samples, FedEx priority overnight directly to the hotel the day before my arrival. Prior to departure, I confirmed the boxes had all been delivered.
Upon arrival to the hotel, I was told the boxes were nowhere to be found. Roger, who was on duty at the front desk was unable to locate them, so he called the person who was on duty when the boxes were delivered. Lea, who was so incredibly rude when I spoke to her, she basically said, FedEx delivers all the time and doesn't always get a signature and I would need to work with the person on duty. Roger then called the GM of the property, Patrick, who had to go an review security footage, from the lobby to confirm the packages were delivered and where they were. It took over an hour to locate three HUGE boxes!!!!
The next morning, I stopped by the front desk to get a copy of my bill and speak with Lea and Patrick. I mentioned they might want to make a note in guests reservation records moving forward, to avoid another stressful and unnecessary situation such as this. She just blew me off and gave me attitude, WORST customer service I have experienced in a long time. I then asked if Patrick was on duty and if I could speak with him. He immediately gave me attitude, excuses and never once apologized for the situation.
I have shipped boxes to countless IHG properties prior to my arrival and have NEVER experienced this type of attitude and horrible customer service.
They didn't seem to grasp the severity of the problem and basically took no ownership for losing the boxes.
They were rude, curt and clearly have no respect for their best customers.
I'll never understand why people who have zero customer service or people skills work the front desk. Do better!
Great stay
ByEllisfam 5
May 29, 2022
Highly recommend this hotel, we will be back for sure
Comfortable Bed
ByDebbie45013
May 24, 2022
This bed was exactly what every hotel needs; clean crisp sheets and an incredible mattress!
Overall great stay
ByJersey999
May 17, 2022
Clean, comfortable bed, nice smelling hotel. The staff was able to upgrade my room when it was booked incorrectly. Would stay here again.
Great stay
Bytrinity27
May 10, 2022
We decided last minute to stay an extra night in(well near) Nashville and this was the perfect place for us! Rooms were very clean, continental breakfast was good(pancakes, dry cereal, oatmeal, bagels, breakfast meats, cheesy eggs, etc). Doors slamming in the morning are a bit loud so bring a fan to drown out the noise. Other than that, extremely quiet and calm. Seems to be in a decent part of town. Staff was excellent. Soap, shampoo, and conditioner by Dove provided. I highly recommend staying here.
Great Experience!
Bymarinemc99
May 10, 2022
I had made reservations in advance and on the day I showed up, I hit the front desk with several request. #1. to change my reservations to 2 rooms instead of 1. #2. To split my room cost due to partial business trip. They not only hooked me up with the last minute changes, they took care of me on giving me a fair rate for two rooms for several nights. I wish I could remember all of the names of the people that worked the front desk throughout the week but let me just say that every one was GREAT! THANK YOU!
I have logged many nights at Holiday Inn Express across the country and this was one of my favorites!
Hope to see you all again soon!
One more thing, my daughter is a D1 Athlete who needed to complete workouts while in Nashville. The gym and equipment were clean and in great condition!!
Excellent staff
Byshaharazad
May 04, 2022
This holiday Inn express possibly has the best staff of any I have visited. While the staff across the board, from concierge, receptionist, hotel manager and maid service were all phenomenal, the hotel is lacking. They can't help that. In a time where people can't find employees to work, IHG needs to step up and add some upgrades to this hotel. There is no pool, which is not ok in a hot humid climate 50% of the year. They need to add things to their breakfast menu, we had no change up of hot items on the menu for 4 mornings! Again, best hotel staff team I have encountered in a long time. For this reason, I'd stay here simply to enjoy "Southern Hospitality " at it's best.
Old Building with Lipstick
ByOscura
May 03, 2022
Our stay was extremely loud with noises from all directions and through the morning, afternoon and night. Doors slamming shut since they are out of square and installed poorly, requiring every guest to slam the door shut to close it. Whispers could be heard in the hallway, especially with kids yelling and parents yelling back. Afternoon meant the furniture movers had to move things around above us without lifting anything up. Bathroom had stains on the wall, floor tile not flush, walls weren't painted all the way. Staff was nice though, and parking was free. Still not worth it for the price / night.
Spacious rooms
ByRjfields
May 02, 2022
Spacious rooms
Good location
Convenient to restaurants and highway