Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 519 reviews
95%
Recommend This Property

Ratings Breakdown

519reviews

  • 5 Stars
    389
  • 4 Stars
    91
  • 3 Stars
    13
  • 2 Stars
    11
  • 1 Stars
    15

Worst Experience with IHG

By

January 19, 2018

So the hotel itself and location are fantastic, front desk personal was great as well. Opened door to my room and was greeted with the smell of staleness. Did not think much of it, put luggage in room and went to dinner. Came back and smell was still present in room, more of just a dirty type order. started to look around and beside bed I found a Dirty/worn Black sock that was obviously not mine, previous guest left item. bathroom towels look and felt as if they were years old and worn out with no holes. Next morning showered and headed to grab a quick breakfast downstairs, opened up the milk fridge and found that ALL milk had "sell by" dates expired 12/31, looked at yogurt and it had expire dates of 1/2. I ask the lady attending the breakfast food if they had fresh milk, she replies that "honey milk is still ok till tomorrow, i asked our milk delivery guy and he said good till tomorrow" then "oh the yogurt I checked did not realize it expired on the 2nd" Sooooooooooo sorry my hungry mood changed quickly and looked into the milk deal. Dairy shows that rule of thumb is 5 Days past sell by date under right fridge temps is max.

Regardless of good or bad as an Image to the hotel it should not have expired food available to guest. Makes you wonder if everything else is expired that they are putting out to consume. Thanks but NO THANKS!
Check out and checked into another hotel for the following nights as a result of experience.

Will not be stay at this hotel again.

Read More
Read Less