 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.4
92%
Recommend This Property
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Location was the main reason we chose this particular hotel.
Bygopherlunde
May 18, 2022
We enjoyed our stay and even used the pool for a grandchildren swim on Saturday morning. The breakfast tasty and gave us varied options. Small issue was one of the lamps (reading lamp over lounge chair had a bulb that was burnt out.
Leisure stay
ByTHerrera
May 16, 2022
Good hotel and the breakfast rocks, expect too many letters in comments, change the program, this turns people off!
Very nice and clean property.
ByPDubMiami
May 02, 2022
This is my 3rd time staying at this property, and each time has been a clean and comfortable stay. This is the ideal place to stay if visiting nearby Paisley Park or Arboretum because of its close proximity to both places. Nice added touch with the complimentary chilled water (via dispenser), fresh apples, and oranges available in the lobby at all times.
Nice place
ByMr. Zigs
May 01, 2022
Staff is very friendly and the rooms are clean and a decent size.
Clean room, comfortable bed, and hearty breakfast.
BySuperMom4Farming
April 26, 2022
This is our family's favorite hotel to visit when in the Twin Cities area. It is a convenient drive but not in the hustle and bustle. The kids love the water slide and the parents love the hot tub. The beds are comfortable and the breakfast is good. Customer service from the staff is excellent.
Great place to stay for dance competition
ByTravel2TheCore
March 09, 2022
We stayed here for a dance competition down the road and it was great. Pool slide was one of the hits for the kids to use! Bed was comfortable and room was clean. Breakfast options were amazing. Thanks!
I Don't Understand the Other Reviews Here.
ByBarb
January 15, 2022
We stayed here for 5 nights starting on 12/27/21. The Staff works hard, but they don't have what they need to keep this hotel up to IHG standards. We've stayed here many times over the years since this opened as it's close to family. It was going downhill in 10/20, but is worse now. We're easy to get along with, but we feel terrible for Staff having to deal with the issues they are.
When I called to see if our room was ready, I was told the room was direct quote, "REFRESHED". I didn't know what that was. I had never had anyone involved with a Holiday Inn Express use that term. After two days I asked what that means. It means management checks to see, if the room is clean enough for the next guests after someone else used the room! Never have heard of that at any other IHG hotel. Management let us down This does NOT meet IHG Covid precaution standards.
The room hadn't been vacuumed nor the shower cleaned before we moved in. Neither of us has long dark hair as we found in the shower. Management either didn't really check the room or didn't do a good job of it. I wonder how many of the other reviewers knew their rooms were "Refreshed". I'm betting very few knew about this. That just isn't acceptable in this Pandemic World. Luckily, there were clean sheets and towels. People were routinely putting their garbage out in the hallway and by the elevator.
We only saw 1 very nice lady cleaning the entire time we were there. Apparently, the other woman who had been cleaning became the breakfast person when they lost the previous one. It isn't her fault they don't have enough staff. The Manager should have gotten out of his Office and cleaned and vacuumed the Breakfast room at least. If IHG hotels in Weston, Wi and Alpena, Mi where we stayed within 2 weeks of our Chanhassen stay can have enough cleaning staff this place can, too. Pay a better wage. Support your staff. They work exceedingly hard.
Breakfast choices are minimal compared to the Weston and Alpena hotels. We stayed in the Okemos, Mi Holiday In Express in Okemos, Mi in October. All 3 hotels are head and shoulders above this one in every way. Then owners could reorganize the breakfast room and make more choices available. I said the same thing in a review last year.
More sanitizing stations should be available.
I feel terrible for the Staff here. We long time IHG Members expect a certain level of cleanliness and breakfast choices. This Hotel doesn't meet the same IHG standards that others do, even though Staff are working their tails off.
Corporate needs to come in and work with the owners to update the Service here. There are very few hotels in Chan, so they think they can get by. We'll try the Country Inn and Suites next even though we're obviously loyal IHG members.
Excellent
ByTraveler
December 11, 2021
Excellent professional staff made our stay exceptional. We will stay here again.
Nice hotel all around
ByAmyW
December 01, 2021
We stayed for 3 days for a family gathering over Thanksgiving. We used the meeting room each day. Kids enjoyed the waterslide and pool. Rooms were clean. Staff was very nice. Breakfast each morning was very good.
Clean quiet and convenient
ByHappy Al
November 22, 2021
Great place at an affordable price, breakfast was good, room was soft and easy to sleep in.
Beautiful area
By1230ECA
November 18, 2021
The hotel was in the location we needed to meet family that live locally. The employees that ran the breakfast area were very nice. Beds were comfortable, area of our room was very quiet and no nighttime noise. Pool
Staff
ByWork2 Traveler
November 17, 2021
The very nice person that checked us in was amazing. I asked for restaurant recommendations close to the hotel and she gave me a list of 13 plus the cities they were located. That information made out work stay so much more enjoyable.
Only wish the breakfast woudl have been available before 6am with more variety.