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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 483 reviews
90%
Recommend This Property

Ratings Breakdown

483reviews

  • 5 Stars
    330
  • 4 Stars
    92
  • 3 Stars
    18
  • 2 Stars
    23
  • 1 Stars
    20

Not again.

By

May 25, 2017

Overall: I've had much better stays for the same price at other hotels. Although the furnishing were comfortable, with plenty of room, the room did not give me the immediate impression of being very clean. Although I use earplugs when I sleep, my wife complained that the partiers on the floor kept her up until 4:00 am. Seems like they could have been better isolated. We also intended to have breakfast at the hotel in the morning, but there just wasn't much to be had. The final disappointment was the bedbug I found crawling across the sheets of my bed while I waited for my wife to get ready to check out. Being familiar with bedbugs due to my job, I pulled the bedding apart, but did not find any more bedbugs, however I know they hide. When I presented the bedbug to the check-out staff she was fairly horrified, and contacted the manager, who promptly refunded the cost of my stay. Actually, that was a bit more than I expected, but was equitable.

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Not recommended

By

May 24, 2017

club

Booked this room because of prior reviews. Well, when we got there a wedding along with a party was happening. Went to our room which was dirty and had foot prints on the walls. When the festivities downstairs wrapped up, all the parting moved up to the rooms and in the hall ways, just a very loud night.

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Clean, roomy, and comfortable

By

May 23, 2017

I have stayed at this hotel several times and the service has always been great. The property is very clean, and the rooms are quite sizable and comfortable.

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Great place to stay

By

May 23, 2017

platinumelite

Great location, Friendly Staff and conformable beds and furniture and Great Breakfast

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Roachy Rooms

By

May 22, 2017

club

The lobby was nice, but the rooms were a little dated and in need of a renovation. Not the caliber of hotel I was used to staying in but I thought it would suffice for the couple days I was staying there UNTIL I found a huge roach crawling across the floor. I couldn't move fast enough to kill it so I was forced to sleep with the lights on and very uncomfortably from fear the roach may get on the bed. Worst hotel visit ever.

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Great experience

By

May 22, 2017

The entire staff was helpful, and courteous any time I approached them with an issue. The rooms were clean and well maintained. The kitchen was clean and the menu had enough variety to me satisfied for the month I was there.

I was the cause of a billing mistake, and Ms Bianca and the front desk staff went out of there way to make sure the issue was resolved as quickly as possible.

Great overall experience.

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Wonderful front desk staff!

By

May 18, 2017

club

At check in we were greeted warmly and professionally. Being a big graduation weekend for SCU and the Fort etc. we were worried we would not find a good room. Upon calling Holiday Inn Express, you not only had a fabulous room, but made our stay so enjoyable! The genuine hospitality and care given to all guests and your facility was such a respite to us as we came from MI and were needing a wonderful place to stay. The contrast was amazingly wonderful! You sure should be proud of your people! Our room was perfection and the beds were comfortable. After the wedding a group of us enjoyed the setting of your small tables and sunny comfortable entrance to visit. Your hotel made our visit to SC wonderful! A great home away from home. We were even helped with printed maps to reach the destinations we needed to go to. Thank you, thank you for creating the beautiful, comfortable hotel you have for weary travelers!

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Friendly staff, very clean, comfortable bed

By

May 17, 2017

club

Friendly staff, very clean, comfortable bed. It is nice so be addressed by the staff with my stay in mind. Keep up the good work. We will be traveling through again

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Reliable clean hotel

By

May 16, 2017

We have never been disappointed with HIE. This is a wonderful hotel chain.

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very comfortable bed.

By

May 16, 2017

club

I rate my stay as excellent. I was greeted by the desk clerks in a highly gracious

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Great value and comfort

By

May 16, 2017

club

Great hotel and convenient location. Excellenr service and great breakfast choices. Staff was very helpful and provided extra towels as soon as we asked.

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Large rooms

By

May 15, 2017

club

The room was perfect for our family during our visit with our son. Enjoyed having a separate bedroom area for the baby to sleep and take naps while we visited in the hotel.

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