 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
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Crestwood
ByYokiev
July 19, 2017
Great facility and will be back next year! Loved how dark the room was at night.
Not bad
BySirBev
July 19, 2017
Good room. The staff missed an spot under at table it was fixed the next day.
Best Hotel
ByDede
July 19, 2017
Comfortable, bed nice and quiet rooms and great customer service from the beginning to the end.
Not one of the better IHG hotels
Byregulartraveler11
July 14, 2017
The hotel isn't in the greatest condition. The rooms are dark, dingy, and dirty. The air conditioner is loud and makes noises every time it turns on. I have stayed at over probably 100 IHG properties and this is definitely towards the bottom of the list in terms of clean and comfortable stays.
Excellent staff
ByCoon
July 13, 2017
The staff was great. Very personable. Always went out of the way to make sure we were taken care of and had everything that we needed. Everyone was extremely friendly.
Excellent stay
BySatisfied43
July 12, 2017
I would recommend this hotel to anyone visiting Chicago, who doesn't want to stay in the city. The staff was great and my room was comfortable and relaxing. I will stay at this hotel again in the near future.
Comfortable bed, clean room, and great service
ByBrock7
July 12, 2017
The room was very clean. The bed and pillows were also very comfortable. Lots of options for breakfast.
Good Location
ByBTOverdrive
July 10, 2017
This is a nice Holiday Inn Express. It's location was the main reason we chose it. The rooms are a little smaller than most other Express locations I have stayed at and it's the first that has full size beds instead of queens. Other than that, everything else is what you would expect from a Holiday Inn Express...I would stay here again even with the small beds.
Don't expect too late of late check out
Byhareball70
July 08, 2017
Hotel was good but asking for late check out and was told 1 is the latest. Housekeeping was knocking at 1230 so I guess the latest you can stay is 1230. Spire elite I usually can get a 2pm check out but every hotel.is different
Good Location
ByShaun
July 06, 2017
Good location, clean amenities but breakfast lacks variety and space was crowned.
ROOM DIRTY/ ENTIRE FLOOR SMELLS LIKE SMOKE
ByUnhappy Customer
July 03, 2017
Found room to be dirty with old food stuck in carpet and loose debris under footstool. Moved stool for housekeeping to clearly see and clean up, yet their response was to just push stool back over top of mess. The mattress dip was so bad it basically forces you to roll into the middle of the bed. Had a non-smoking room, but the second you leave the lobby and step off the elevator on upper floors all you can smell is cigarette smoke. Nobody at front desk the morning of checkout. Called the hotel three times to provide email for copy of the bill and have yet to receive. Overall price was outrageous compared to value and experience. Would not recommend this hotel to anyone.
great room
Bythetrucker
July 02, 2017
this is a very clean hotel and the staff was courteous.