 Guest Reviews
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97%
Recommend This Property
Overall Experience 4.7
97%
Recommend This Property
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Enjoyable stay
ByBon ami
December 27, 2019
A worthwhile stay at a comfortable hotel. Highly recommended for a short stay on your way to Lake Tahoe. Clean spacious rooms and they offer a good breakfast.
Convenient, clean and quiet.
ByFrom Oregon
December 27, 2019
We have stayed at this property several times over the years. We'll use it again when needed. Very comfortable.
El Dorado Hills Experience
ByTraveler1
December 25, 2019
I really appreciated being able to use my points to stay at this location specifically because I have been looking for a new home and am settling in El Dorado Hills as my final destination. Felt good to sleep in a comfortable bed before signing the contract on my new home!!
Nice and convenient location
ByVspeed5
December 24, 2019
Just off the highway, it is nicely located near a main shopping street with restaurants and shops. The movie theater is also down the street, walking distance. A good stop over place when returning from Lake Tahoe.
Seriously need to improve
ByBusiness Traveler
December 22, 2019
For the price that was paid for the nightly room rate this was a horrible experience. No room cleaning the first day, no fresh towels daily. Coffee Pot not cleaned and old pods were not removed. Bed looked slept in on arrival, clean linins never came. Door key did not work on entry which made for a long walk back to desk with luggage. Heating unit loud, waking me up each time it came on. Hot water is only one regulation which was never warm enough. Additionally room rate changed each day but was not disclosed prior to making reservation. I would not want to stay here again.
Nice experience
ByACOC
December 17, 2019
Very nice hotel. Courteous staff and in a great safe location.
Great Stay El Dorado Hills California
ByBrian
December 15, 2019
The staff and management at this hotel were amazing. They went above and beyond to help if anything came up. They were always positive and the hotel was a clean and well maintained. Nothing but good things to say about my stay.
Change in cleaning staff really noticed!!
ByGabbi666
December 15, 2019
For a quick recap, for the 7 days we stayed, we had 3 days that they did not clean, plus Sunday which I assume there is no cleaning? So we had 3 days room service for our entire stay which is really a bummer. The days we left the room later - 11am latest, we always found a maid and let them know we were leaving and asked them to clean. Also since we saw a pattern we also let the front desk know the last 2 times. Still we had problems. Since we were very familiar with the previous staff over the years, we really noticed a difference in the quality of the new team's work - beds poorly made, towels not switched out, no vacuuming. I have 2 small kids, so these things stand out.
As I am a manager of a large team of cleaning staff at vacation rentals, I think this info could be of benefit to you.
It bears stating that the front desk staff is awesome. Lots of familiar faces (Emilio and the other gentlemen) and new faces (the young red haired gentleman was great too!) - always enjoy them.
We will return as we have family nearby that have health issues, so plan on continuing to return at least 4-5 times per year.
Thanks again, we hope the new team gets traction and we can see this as an isolated incident.
Best to you and happy holidays!
Gabbi
Lovely hotel with excellent staff
ByLaura P.
December 11, 2019
We were in town for our daughter’s wedding. We were greeted warmly and enjoyed a clean comfortable room that smelled fresh and was nice and quiet for sleeping. Breakfast was good (especially those mini omelettes!) coffee in the room is a koureg, which we like. There are several restaurants and shopping near by the hotel. We had a nice stay.
good stay close to Placerville, Folsom, not too far from Tahoe
Bymomof4
December 04, 2019
Second stay at this clean well run Holiday Inn Express location. Rooms are clean and quiet, beds are comfy. Rooms well-equipped with outlets, USB ports, etc. Nice view of the pool from our room (422).
Great stay and service
ByMargie
November 29, 2019
The staff was wonderful; they were helpful. We weren't familiar with the area and the front desk employee took me out and pointed out the restaurant across the parking lot. When I found that I had forgotten my toothbrush and called the front desk the employee brought it to my room in no time at all. At breakfast the juice machine had thick orange juice and the server said that it needed to have water to thin it out. It seemed that it should have been taken care of by the staff instead of pointing it out to me.
Great Stay
ByTEAM Iwen
November 27, 2019
This is an awesome place to stay and will definitely be on our go to place when we come down for cross country meets. Well maintained and super friendly staff.
5 stars does not do it justice!