 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Family
ByCyndy
October 27, 2020
We enjoyed our Stay 100%. Staff was very friendly. Hotel was very clean
Great service
BySandy
October 24, 2020
The room was clean and comfortable. Very relaxing. Close to places to eat. Very nice hotel
Not the Holiday Inn Express I Know
Byxyzz
October 20, 2020
Disappointed in this HIE. The value for the rates was very low
My stay
ByMel B
October 15, 2020
Arrival and check-in was seamless
Room was very clean
Television worked well
Hotel was quiet
Clean room and friendly staff
ByStumpwso
October 06, 2020
Traveling during the Covid times is painful. All of the precautions, plastic dividers, masks, etc make a stay at a hotel very impersonal. It turns into walk through the lobby and go to the room. This property did as good as they could to mitigate these problems. If I were to need a room in Elgin, I would go back to this property.
Comfortable bed and great staff
ByCJACOBS15
September 22, 2020
I would recommend this hotel to my co workers and family
Comfortable and Easy
ByHgrayw
September 19, 2020
It was a great experience from the time I walked up to the desk to check in until check out.
Holiday Inn Express Elgin TX
ByDigger 1
September 16, 2020
Check in clerk was great. Friendly and helpful.
Room was nice and clean. It took the A/C 3-4 hours to cool the room down. Luckily we had fans.
Breakfast was a challenge. Morning clerk not nearly as helpful or cheerful as the one who checked me in. After waiting 5 plus minutes as the only person in the dining room I asked clerk. She immediately informed me I needed a mask and then she could help me with breakfast. Food was fine just not very plentiful.
Worst holiday inn
ByJonny
September 09, 2020
Got in late from a couple days of non stop driving, the lady at the front desk had a bad attitude and took her a long time to pull up my reservation my wife had made me . I get to the room which smelled like smoke and had some ionizer trying to cover up the smell. I went to take a shower and seen that there was hair of both male and female and dirt on the shower walls . I had to clean it with a bar of soap at 1:30am because I didn't want to wait for the lady to put me in another room. The carpet was dirty and could use a good wet vacuum. Bed was ok . In the morning there was no one in the lobby and I wanted to get a cup of coffee which was safe guarded behind a counter with a worker trying to be a security guard for it. She gave me a hard time for a cup of coffee because my make was dirty and I didn't have a spare. I complained to the manager who didn't care what I had to say about the room or her staff . I will never go to that inn again and do not recommend any one to as well
Shower needs no slip mat!
ByTraveler
September 07, 2020
Room was very comfortable. The only problem was the shower needs A no slip mat .floor was very slippery.
Clean room good bed.
ByKParsons
September 01, 2020
The room was clean and bed was comfortable. Breakfast was fair, not much but eggs for protein. The air conditioner did not work well but, we had our heads on the pillow and were tired. Had an issue with the rate not being the same at check in as what I agreed to on IHG web site. Thank goodness I had my confirmation email and on my phone, the rate was honored. There was no coffee for the Keurig in the room. We inquired at the desk the next morning and were chastised for not knowing to ask for Keurig cups at check in and the whole deal was blamed on us? This facility left us with a sour attitude.
We Love Holiday Inn Express Elgin!!!
ByBrayden's Gigi
August 12, 2020
Great place, Great Price. Our go to place when we visit the Grandchildren in Elgin