 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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First Choice only for convenience
ByGuest0239458203
July 29, 2016
I only consider using this property over others due to its proximity to my place of employment.
This hotel is below average to other Holiday Inn Express properties I have stayed at in recent past. The property is showing wear and tear consistent with its age.
Its location behind an auto parts store makes finding it confusing at night. That coupled with it being next door to an auto shop with views of a junk yard degrade the guest experience.
Was okay
ByJentravels2016
July 05, 2016
We got this room with mostly points, mostly because it was cheaper than staying in Austin.
I wondered about that decision upon arrival. It felt like we were not necessarily in a nice part of town. In addition to already feeling that way, there was building maintenance going on. The workers did not give a good impression and made us feel uncomfortable. They were in the pool when we got back from dinner so we didn't want to go out there, and then they were in the parking lot drinking beer when we were loading the car at 9:00 in the morning!
Check in was great, front desk staff was very nice and check in was quick.
The room was okay. There was a dehumidifier in there making a lot of noise (we turned it off) and the room was musty smelling. However, it was clean.
Overall, it was okay, but I probably would not reserve a room at this Holiday Inn Express again.
Great front desk people.
ByPI57
June 30, 2016
The room was dirty with cobwebs, filthy tub, and fuzz 1/2" thick on the bathroom vent. The curtain was torn. Something had been splashed on the wall and not cleaned. The bed was uncomfortable. I did not receive the extra pillows that I had requested with my reservation. I was given a cost for staying at the hotel. Now I am bombarded with ads that offer the room for $50 less per night.
I will complement the front desk staff on being friendly and very helpful.
Like sleeping in a swamp
BySAOsprey
May 31, 2016
My biggest issue with this location is the environmental controls. Upon arriving, the room was hot and humid, no necessarily unusual. Set the A/C to cool to 70 degrees and left for 4 hours. Standard practice. When we returned late that night the room was cooler, but the humidity was off the charts. The bed and pillow were literally wet to the touch. Trying to sleep reminded me of the POW training I received in the military. My family finally fell asleep once we got the temp below 65 degrees ( or we were just so tired it didn't matter anymore, I really not sure). When asked how our stay was, I described my ordeal, shocking my wife (I never complain at hotels). The staff let me know that they would be remodeling soon and my next experience should be better.
That's not going to happen.
Great place to stay
Bylw110
May 24, 2016
This is an exellent place place to stay is like suburb and quietness.
Great times
Byjo25954
May 06, 2016
For such a little town this place is amazing. The clerk greeted us with a smile everytime. the rooms were spotless. the pool was nice and sparkling. Cant wait for our next visit
A convenient stay
ByGarlic
April 29, 2016
This property is about the only one close to where I do business, this makes it the logical choice to stay. The place is clean and the staff is OK except the house keeping department swear like sailors and loudly for along time too. If they are so disgruntle about their jobs they should just move on or shut up. This is a business not a gossip session or a place to vent about your employer, other employees or your cheating boy friend. I did make a comment about the potty mouthed house keeper but the clerk just brushed it off as 'that's the way she is'. Just saying. Will I stay here again?? probably.
Clean room and bathroom.
ByJasBL
April 27, 2016
My children will not use bathroom if its dirty. This bathroom was very clean. I like the soft pillows and the choice to use firm one if you want. Breakfast was great the boys loved the pancakes. The front desk staff is awesome, always smiling and helpful. The cleaning lady went to get us towels and she was very happy to do it. this is what good service is. Thank you.
Nice location
ByRoynell
April 23, 2016
Decent proximity to Austin, but not as high as Austin hotels. Very friendly staff. Nice room with good variety for breakfast. Will stay again.
Nice place to stay
ByTresa359
April 08, 2016
I had a great stay in Elgin. The staff was friendly and courtesy making my stay enjoyable. Thanks for great service.
Home away from Home
ByRachelXXXF
March 29, 2016
My review is the same in the first text box a couple if pages before this. Great manager and 3 amazing front desk clerks. These four individuals go above and beyond. They not only perform the titled duties as an employee, all of them go the extra mile. Not by force or command just to be themselves and it really shows for my husband and I.
HIE Elgin, Texas
Bycluke61
March 23, 2016
While the staff at the hotel were fine, the hotel has horrible curb appeal and limited parking. The rooms and common areas need some updating.