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Rated 4.0 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Very good hotel Very good hotel, clean, friendly staff, good breakfast selections. I would recommend this hotel. July 29, 2015
Rated 5.0 out of 5.0 by HI Excellent!! Staff could have been friendlier but overall a great place to stay! July 27, 2015
Rated 2.0 out of 5.0 by Room ok but front desk staff very inefficient. I often use this hotel when visiting Virginia's Eastern Shore for business. My stay is usually quite enjoyable, but this last visit was a bit disappointing. While check in was fairly efficient, later I had difficulty getting someone at the front desk to answer the phone for a wake-up call. This was around 10: p.m. Also, during check in the clerk was unable to enter my points as a Gold Club member, so she wrote the info down promising someone would record them. I went to the lobby and there were 2 clerks there; one was on her way to clean a room that had not been cleaned properly by housekeeping. The remaining clerk appeared to be flustered and after several minutes asked if she could help me. When I requested a wake-up call, she asked me to wait while she found the appropriate place to enter the request. At breakfast, there were no napkins available, though a roll of paper towels were on the counter. July 26, 2015
Rated 1.0 out of 5.0 by Poor staff I arrived 10 min to midnight with nobody in the lobby desk just a sign will return and two others in the lobby waiting for someone to come. After 15 minutes 2 staff arrived. The first named Michelle who was actually very friendly and accommodating. Apparently one of the gentlemen who was in the lobby had reserved 2 rooms one of which had never been cleaned or made. Michelle was very apologetic however the other worker a heavyset African American lady was extremely rude and inappropriate. Apparently she handed this gentlemen the wrong paperwork to sign and slammed another form in front of him. He asked why he'd had to sign another one she Rudly said just sign this. After he left the next gentlman asked if they had any vacancies for the night. To which this employee loudly stated "NO!" Finally it was my turn and I went to the desk to check in. Luckily I got to deal with Michele who was most apologetic. However during my checking the other heavy set employee just continued to be in a poor attitude and complained of having to clean that room and having to return to work at 7am the next morning. I was finally checked in and went to my room but not before almost tripping around door 315 because there is a hole in the floor that is covered by the carpet that gives way if you step on it. I arrived at my room 323 and found the beds to look like they had only had the covers thrown back over them, a used bar of soap in the shower, a hanger in the bathroom, only one towel in the entire bathroom, and no shampoo. There is obviously some customer service and environmental issues at this hotel. July 26, 2015
Rated 5.0 out of 5.0 by Nice Place I don't mind doing the survey, but please don't force me into a written review July 26, 2015
Rated 3.0 out of 5.0 by What happened to the amenities? I stayed in the Holiday Inn, Exmore for one night while traveling. When I first entered the room I noticed that there was no refrigerator. No big deal, I'll just get an ice bucket full of ice, but there was no ice bucket! There is an ice machine, but no ice buckets? There was no microwave or in room coffee or cups. I'm a platinum elite member and this is the first time I've seen a room this barren of amenities. I ended up using the trash can for an ice bucket. July 26, 2015
Rated 5.0 out of 5.0 by great service Great service and nice amenities .Good selection of food items at breakfast. July 22, 2015
Rated 4.0 out of 5.0 by Good stay The staff is great people. We could not enter our room with the keyless entry. However the manager, she fixed so we could enter. After settling in we went to the pool, nice pool, however we had to ask the manager to turn on the lights. Lights should be brighter and needs lights in the pool. Had to ask for pool towels. Breakfast the next morning was not stocked as the food truck was late. The poor staff lady running the breakfast was pulling her hair out. She did an awesome job with what she had. I gave her a big tip anyways. Other than that I still enjoyed my stay at the hotel. July 22, 2015
  • 2015-08-01T11:40:05.346-05:00
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